This advisor was very unfriendly and unhelpful. I consulted with the leasehold advisor before and never had such a bad experience. She behaved like someone who does not like her job. She just limited... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
It is helpful. I am not qualified in this field so I appreciate the explanation I layman’s terms . When all the info was not disclosed when the property was purchased .. thank you for your help .. R... Toon meer
Bedrijf heeft geantwoord
Given lots of advice from a very knowledgable , polite , young man . However , there was to be a follow up email from him to confirm our conversation . Still waiting , hence only 4 stars .
Bedrijf heeft geantwoord
Knowledgeable and came across sincere wanting to help me. Good advice which I followed up on, Believe now I have won my case after being able to quote my advice . Thank you
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Contactgegevens
2 Marsham Street, SW1P 4DF, London, Verenigd Koninkrijk
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
4,0
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A very mediocre experience
Despite positive reviews, my experience with the Leaehold Advisory Service has been rather mixed. I had a telephone call with them which was very helpful. I followed that up with more details, as requested but received a reply that did not address the specific question, in addition, the reply went off at a strange tangent that bore no relevance whatsoever to my query. I wrote again, and received an email chastising me for exceeding the 500 character limit (my word count, however, reveals the entire text of my message to contain only 48). In summary, far less help than a free half hour consultation with solicitor. I have found the Leasehold Avisory Service avoident and not actually giving very much in the way of advice which is a great shame as there is a societal need for the service.
17 juli 2026
Review zonder uitnodiging
Antwoord van The Leasehold Advisory Service
Thank you for taking the time to leave a review. We're sorry to hear that your experience didn't meet your expectations. We'd like to understand what happened and see if we can help further. Please contact us at info@lease-advice.org with your details so we can look into this.
Incredible service 5 star
Excellent and sound advice and suggestions. Really a 5 star service! I was impressed how my query was handled and resolved. I highly recommend using the service.
11 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We're delighted to hear that you found the advice helpful and that your query was handled well. We really appreciate your recommendation.
Excellent service but expensive
Excellent service but expensive. Such information should be free.
10 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback. We're pleased you found the service helpful. Just to clarify, our advice service is free to leaseholders. If you've incurred costs elsewhere as part of resolving your issue, we appreciate that this can be frustrating.
Worth a chat if you are considering…
Worth a chat if you are considering buying leasehold was very helpful.
14 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We're glad you found the advice helpful and that we could support you before making such an important decision.
very. helpful
very. helpful and explained the next steps to take in our dispute. with the landlord.
13 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We're pleased we could help explain the next steps in your dispute. We wish you all the best with resolving the matter.
The adviser was very helpful and gave…
The adviser was very helpful and gave me all the advice i needed
13 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback. We're glad the adviser was able to provide the information you needed and that you found the advice helpful.
Invaluable organisation
Invaluable organisation. Really well informed advisors. There are some issues which I am having with a management company for a leasehold property and I am now much more confident about my legal rights after contacting this organisation.
13 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your kind review. We're pleased we could help you better understand your legal rights and give you more confidence in dealing with your situation.
The arranged call was on time as…
The arranged call was on time as agreed. Kemi was superb, very professional, introduced herself and put me at ease straight away. She asked pertinent questions which enabled her to provide the advice and inform me of the action and options available to us. I would highly recommend the service.
13 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback. We're delighted to hear that Kemi made you feel at ease and provided clear advice about your options. We'll be sure to pass on your kind comments.
Helpful and well researched
The advisor I had knowledgeable and helpful and offered appropriate solutions to a situation with many complicated components to it.
The follow up email arrived quickly and fully comprehensive.
7 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We're pleased you found the advice helpful and that the follow-up information arrived promptly and was useful.
Antwoord van The Leasehold Advisory Service
Thank you for your review. We're glad we could offer you a prompt appointment and provide clear advice when you needed it.
Help given was useful. Constant retpeated breakdown of lifts causing imobile occupants to be stranded for days.
Help given was useful, Less urgent defaults have been attended to, however not the most important from the risks and fire hazzard point of view.
Occupants with mobility problems stranded repeatedly for days.
9 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback. We're pleased you found the advice useful. We're sorry to hear the issues affecting residents are continuing, particularly those impacting people with mobility needs. We hope the information provided helps you take the next steps.
I had asked for specific advice about…repairs to a roof
An underwhelming experience, I had asked for specific advice about the application of the Building Safety Act to the problem. The advisor had nothing to say about this - apart from organising another consultation - and provided a general overview of possible next steps (which were so general, I already knew them). At least the advisor phoned at the right time.
10 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback. We're sorry to hear that the appointment didn't provide the level of detail you were looking for. We aim to give initial legal advice that addresses each leaseholder's specific circumstances, and we're sorry this wasn't your experience. If you'd like us to review your enquiry again, please contact info@lease-advice.org and we'll be happy to look into it.
I left the consultation feeling more…
I left the consultation feeling more confused than when I arrived. The session felt rushed, and I did not feel my concerns were fully explored. The advice given did not appear to have a clear legal basis, leaving me without the clarity and confidence I was hoping to gain.
7 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for taking the time to share your experience. We're sorry to hear that you left the appointment feeling uncertain and that the advice wasn't as clear as you had hoped. We'd like the opportunity to understand your concerns and review what happened. Please contact us at info@lease-advice.org so we can look into this further.
Antwoord van The Leasehold Advisory Service
Thank you for your review. We're really pleased we could help.
A friendly and professional advice and…
A friendly and professional advice and great follow up
7 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your kind feedback. We're pleased you found the advice friendly, professional and supported by a helpful follow-up.
Helpful professional advice
Very helpful and professional advice. During a short session the advisor had demonstrated a clear grasp of issues and was able to give guidance & set out a clear action plan regarding to a relatively serious issue.
7 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We're glad the adviser was able to explain the issues clearly and help you with a practical action plan.
Antwoord van The Leasehold Advisory Service
Thank you for your kind words. We're pleased Anna was able to help and provide the information you needed. We'll pass your feedback on to her.
Antwoord van The Leasehold Advisory Service
Thank you for your review. We're pleased you had a positive experience with our service.
Antwoord van The Leasehold Advisory Service
Thank you for your feedback. We're glad you found the adviser knowledgeable and that the advice was helpful.
Clarity and Real Support
Leasehold Advisory Service is a lifeline in the treacherous minefield that is apartment living. (although, really, it is amazing there is need for this service. the problems we take to them simply should not exist. I dont understand how they do)
Thank you Leasehold.
9 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your thoughtful review. We're really pleased we could help you navigate what can often be a complex area. We appreciate your kind words and are glad you found our service supportive.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.