Leekes Reviews 

This one is for staff who don't always get the recognition they deserve, specifically Mike, one of the delivery drivers who works out of the Pontyclun store. Made my life a hundred times easier by taking a little time and effort with his 'hi-hab'. Thanks Mike, really appreciated.

Bought a lovely garden furniture set from Leekes Crosshands, was really looking forward to it being delivered, we were told they had two new sets in stock. The delivery day came and the furniture was clearly the showroom furniture as it was all bubble wrapped and not boxed. Then the delivery guys proceeded to drop the table taking it off the van and damaged it beyond repair. We refused to take delivery of the rest and sent it back. No more available so had a refund. Wasted three weeks of my life waiting. I have been buying from Leekes for years but have to say standards have been dropping. Very poor, won't be buying here again lots of other companies out there.

Made an enquiry about some expensive garden furniture by email through the website and also called to HO Customer Service. Had to call 5 times over 3 days before I got an answer - that it had be discontinued and shouldn't have been on the website in the first place. No attempt to offer an alternative. Upgraded from 1* to 2* as I did eventually get a reply.

The staff in the Melksham store are superb! Everyone I’ve dealt with. Today was Jeremy and he was an absolute joy to chat with! We had a good laugh because I’d won a voucher and my husband had used my email address. He was so lovely with my 89 year old dad too. The other ladies behind the counter were just lovely and previous visits I’d dealt with Maria in the furniture side and loved her too. They’re great, friendly, polite, professional, helpful, will do anything they can to help. If there was a 10 star rating I’d give it!

Ripped off by LEEKES
Bought an ex display bookcase when it arrived it had been so badly packed that it was in pieces. Phoned the store manager Tom not available so left a message when he rang back it went to answer phone said he had Searched all the company stores and no one had one now that was a blatant lie because it took me 1 phone call to the Cheltenham store who said they had one and they were also available from stock.
So I rang the head office who said they would email Tom to contact me.
Well Tom you are a coward as over 24 hours later you have failed to contact me.
I could go on at length but can't be bothered.
So just 1 last point DELIVERY CHARGE at Leeks £109
Delivery charge at John Lewis £19.95.
So with rip off Delivery charges and pathetic customer service it's no wonder they are closing stores.
And yes I bought a bookcase from John Lewis and I am getting delivered for£19.95

We called into Leekes at the weekend and received very helpful customer service. Due to this we returned today and made a purchase. We were served by Fahimeh again which was lovely. She has excellent customer service skills, it was a pleasure to go there. Thank you.

Lovely food, pleasant staff, fine service. Steve made me and my grandparents very welcome every time we visited.

Once again another excellent job done by Rony and Darren in having my On-Suite updated.
having previously had by bathroom turned into a shower room in 202 didn't hesitate in going back to Leekes again.

Have purchased furniture from Leekes in Crosshands on numerous occasions in the past. I’ve always found the company to be professional and very focused on what they do.
Today, I called at the store to enquire about a recliner chair, to replace the one I purchased from them around 4 years ago.
After so many tryouts, humming and harring about style, colour and cost, I was pleasantly dealt with by a more than patient Sales member called Andrew.
He had bags of patience and certainly needed it with me.
His friendly and professional outlook made for a happy shopping experience. A highly recommended service from Andrew and Leekes as a company. I will return!

Called in to Cheltenham Leekes store looking for small side tables for conservatory. We’re lucky enough to be served by Fahimeh Rezaeian, who was most helpful and charming. She arranged for our order to be sent to our local store in Melksham. Excellent customer service!

My daughter and I visited the Leekes Store in Crosshands a few weeks ago as I wanted to purchase a new rug for my living room. We were assisted in our search by Huw , a member of staff . He was very pleasant and extremely helpful . I was able to find a suitable rug and am delighted with the colour and quality . A great experience all round !

Very helpful staff and plenty of choice. Especially Jeremy.

Visited Leekes today for only the second time and Jeremy on the till was exceptionally helpful when I wanted to get a Privilege Card. He fully explained the benefits of it and how I had saved £12.60 on my purchases today. Great customer service despite the pressure of a long queue on a Saturday lunchtime!

Visited Leekes at Cheltenham on Monday - looking for a suitable armchair - so not a huge purchase but the sales lady Fahimeh was especially helpful and knowledgeable about the range we were interested in also worth mentioning she was not pushy at all as this is a big put off. Have never been to this store before and really glad we did. Would definitely recommend. Shame there aren't more of their stores. Jane N

I visited leekes in cross hands this morning and I didn't realise they had an interior design service which I desperately needed, Gemma Thomas who looks after the department could not have been more helpful, really appreciated the help

So far so good! A lovely member of staff called Andrew helped me today to order a chair. He gave helpful advice and assistance with colour and material which I appreciated, but he wasn’t over bearing like in some showrooms. The perfect help from a very nice person. I was happy to buy today from him which was a spur of the moment decision when driving past on my journey today!

Just bought a lovely new sofa and the service was superb, Anna was incredibly helpful, what a great shop so much choice for my new house

Had a bed from a lovely women named Carole, very helpful and full of knowledge , made buying easy

Came in for some lunch last week , got served promptly by the assistant on the tills , Asked her name it was Louise and found out it was her first day and I must say her service was excellent and she was polite and very professional. Thank you Louise for making my visit to the cafe an enjoyable one and going out your way makes all the difference ❤️

Served by Tina lait when we bought garden furniture very friendly and informative with regard to product