LepetexpressReviews 

332
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Easy online booking with quick response. Service is well organised and clear instruction provided for access. You will also recieve a reminder email to ensure things you need to prepare before boardin... Toon meer

Beoordeeld met 5 van de 5 sterren

Our crossing with Lepetexpress was great. The whole proccess, from the booking to the actual journey, was very smooth and conducted in a efficient manner. Also,there was their punctual and kind suppo... Toon meer

Beoordeeld met 1 van de 5 sterren

IF YOU CARE ABOUT YOUR PET AND THERE WELLBEING DO NOT USE. They refused to turn on Air Conditioning during a heat warning/advisory because it costs too much money and uses too many bars of fu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Lepetexpress is such an important business, helping people like me, who doesn't drive, take their pets across the channel. Everything is so well organised and my pet and I felt completely safe and sec... Toon meer

Bedrijfsgegevens

  1. Minibus taxiservice

Geschreven door het bedrijf

Take your dog or cat with you to the UK or France! The Le Pet Express minibus travels from the UK to France (and vice versa) on the Eurotunnel with your dog or cat by your side. Booking available online and regular pick ups from Ashford Rail Station, UK to Calais Frethun Rail Station, France. Departs Ashford: 10:00 a.m. Departs Calais Frethun: 15:00


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

332 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 28% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,4

Alle reviews

(332)

33 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great service - Friendly, clean and reliable :-)

It is so hard to travel back to the UK with a pet, when you are a foot passenger, and it is usually a lot of stress for the animal and for the owner. Le Pet Express provides a fantastic service crossing the channel with maximum 5 animals on board. Pets are locked in a kennel but you can sit next to it which make it better for the animal.
The service is also punctual, reliable, the van is clean and Brenda is very friendly . I will be using this service a lot :-)

2 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Helped relocate my cat from India

The best way to relocate your cat from India to the UK is using Air France with a "pet in cabin" and then booking with Le Pet Express for their excellent service. Brenda gave detailed replies to my questions and Chris keenly guided us as we travelled from France to England.

30 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Experience !

I used Le Pet Express to get to England with my cat because I don't have a car and couldn't rely on Blablacar because of the risk of cancellations.
I'm very happy with my experience. Brenda is responsive by email to answer my questions and Chris (the driver) is very friendly and fun.
Be careful, though, about the luggage you take with you! Find out beforehand how much space is available, as the minibus has no hold or trunk.

22 juni 2023
Beoordeeld met 5 van de 5 sterren

Great service

Great service, we were informed in advance of what was needed to travel with our cat, including paperwork. Brenda picked us up in Calais well ahead of schedule in a very comfortable van. Brenda drove us through customs clearance. Travel via eurotunnel quick and comfortable, once we arrived in Ashford we continued by train. Very positive experience

8 juni 2023
Beoordeeld met 5 van de 5 sterren

An amazing trip with amazing driver of the company

My dog Lucky and me have a very amazing trip with Chris and all the others “parents” of little friends.
Chris is very funny and friendly person but, in the same time, he is very professional.
Travel with the people of this amazing company is the top solution for cross the border from UK and France in both the ways.
Thank you Chris for all.

17 juni 2023
Beoordeeld met 5 van de 5 sterren

Professional. Clean. Painless

Our driver arrived over an hour early in Calais Frethun station (very small place, easy to find each other) to make sure all our documents were ok and everyone was accounted for. He also seemed to have a clear idea of when and how each of us were set to arrive at the rendez-vous point. During the trip, he was very professional and very pleasant, keeping us updated constantly on the schedule and the next steps of the journey. The whole process (meet up, pet immigration, "human" immigration,shuttle, driving etc) went perfectly smoothly.
Concerning the transport, the van fits max 5 people, with ample room for pets. The cages (located on one side, opposite the owners) are clean and new. No AC (just in front with the driver) but even on a hot 30degree day, the van was very cool. The owner made sure everyone and their pets were comfortable.
Great trip, i would recommend the service to anyone.

13 juni 2023
Beoordeeld met 5 van de 5 sterren

PAWSOME AWESOME!!!

This is an amazing service.
First, I was travelling from Amsterdam to UK so needed a pet friendly place to stay in Calais overnight before our bus journey. Brenda, the owner kindly assisted by recommending a place.
Second, the pickup, the detailed straightforward, step by step information provided to prevent any problems at customs.
Third, the incredibly comfortable pet bus where I was able to sit next to my baby in comfort. Water and snacks provided for the pups.
Forth, the other gorgeous little dogs and their parents.
Fifth, the smooth, comfortable and safe journey from Calais to Ashford.
100% PERFECTION. My dog and I are so thankful for this service.

5 mei 2023
Beoordeeld met 5 van de 5 sterren

Best way to take your pet to the UK

Le pet express exceeded my expectations! We left on time, the bus was super clean and spacious for all passengers and pets. This was the first time travelling with my puppy and Chris made sure we were both ok! They also offered to check my pups pet passport days before the departure date to ensure there won’t be any issues at border control.
Definitely recommend.

27 mei 2023
Beoordeeld met 5 van de 5 sterren

Forever grateful!

Thank goodness for lepetexpress and Brenda! I cannot recommend them enough-getting a pet into the UK can be a grueling process and I do not know what I would have done if it hadn’t been for Brenda and her company. Thank you from the bottom of my heart!

28 april 2023
Beoordeeld met 5 van de 5 sterren

Great pet transfer

Well organized transfer from Calais to Folkstone. The driver was very nice and the shuttle is well prepared for the pets. Pre-check of the documents from the driver is very helpful.
I will use it again for the trip back to Europe.

5 juni 2023
Beoordeeld met 5 van de 5 sterren

From booking to drop off this was an…

From booking to drop off this was an excellent service. Having travelled as a foot passenger with a pet across the Channel for the past 10 years using various methods and companies I can say with 100% certainty that this was the best crossing my pet and I have ever had. Lepetexpress was recommended to me by a friend who was delighted by the customer service and I know why. Me and my fellow passengers were well informed both in advance and on the day of crossing, all details and paperwork were handled efficiently by Chris at the Eurotunnel terminal and the drop off was smooth and organised. I throughly recommend this company that has clearly focused its efforts on providing a friendly and well informed pet and owner transport service.

1 juni 2023
Beoordeeld met 5 van de 5 sterren

Best way to cross the Chunnel with a pet

Great service for coming with a pet across the Eurotunnel if you don't have a car. The communication is superb and Brenda (the owner) is on top of everything. Chris (our driver) was super nice and helpful. As most of us got to the Calais Frethun station a bit early, he also came early and was ready to take us on an earlier train to England. Highly recommend!

2 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect

Perfect service for people who need to take their animals across the channel. The staff are friendly and very accommodating and everything runs smoothly. Highly recommend !

29 mei 2023

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