LepetexpressReviews 

332
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Easy online booking with quick response. Service is well organised and clear instruction provided for access. You will also recieve a reminder email to ensure things you need to prepare before boardin... Toon meer

Beoordeeld met 5 van de 5 sterren

Our crossing with Lepetexpress was great. The whole proccess, from the booking to the actual journey, was very smooth and conducted in a efficient manner. Also,there was their punctual and kind suppo... Toon meer

Beoordeeld met 1 van de 5 sterren

IF YOU CARE ABOUT YOUR PET AND THERE WELLBEING DO NOT USE. They refused to turn on Air Conditioning during a heat warning/advisory because it costs too much money and uses too many bars of fu... Toon meer

Beoordeeld met 5 van de 5 sterren

Lepetexpress is such an important business, helping people like me, who doesn't drive, take their pets across the channel. Everything is so well organised and my pet and I felt completely safe and sec... Toon meer

Bedrijfsgegevens

  1. Minibus taxiservice

Geschreven door het bedrijf

Take your dog or cat with you to the UK or France! The Le Pet Express minibus travels from the UK to France (and vice versa) on the Eurotunnel with your dog or cat by your side. Booking available online and regular pick ups from Ashford Rail Station, UK to Calais Frethun Rail Station, France. Departs Ashford: 10:00 a.m. Departs Calais Frethun: 15:00


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

332 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 28% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,4

Alle reviews

(332)

33 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Recommended to all first-time pet-travellers

My kitty and I took a long journey from Turin to London through Nice, Paris and Calais. And I would admit the most relaxing part of it was with lepetexpress!
Brenda was very experienced, precise, responsive, and super kind all the way, from the reservation to the doc preparation, pick-up, doc presentation at the border, etc. She was quite a sociable person, which not only made me feel at ease in communicating with her and other passengers, but also made the time fly as we were waiting to go through the eurotunnel.
Not to mention that this is the most convenient solution for solo travellers, I would highly recommend lepetexpress, especially to all the first-time pet-travellers.
Best wishes Brenda!
Love from Lenni and Mehrnoosh

28 oktober 2023
Beoordeeld met 5 van de 5 sterren

A smooth trip with our furry friends

We travelled with Le Pet Express from France to the UK as there are no better affordable and accessible services available (what a surprise!). The trip was very smooth, and the dogs & cats in the van were well-behaved. Brenda is evidently passionate about her work and treats the passengers and their furry friends with respect and care. Highly recommend!

22 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

AMAZING service and such a good price!

Incredible service and a really, really fair price. Brand picked us up (the owner) and made it the simplest, easiest process. I traveled solo with my dog and was so relaxed.

She checked Molly's paperwork beforehand to alleviate any worries about border issues and made sure we were prepped for each step of crossing the border. Each step of the way, she explained exactly what to expect and was so very attentive and kind! My pup did great and I was able to relax in very comfy chairs. We are so thankful for the service! The pet spaces are clean and spacious and the humans seats are very comfortable.

Thank you Brenda and team for a fantastic experience!

22 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wonderful service

Amazing work and very helpful also understanding and polite will continue to use this services for a long time can't wait for when my mom and my cat are picked up

12 oktober 2023
Beoordeeld met 5 van de 5 sterren

Great customer service!

I had to cancel my booking for various reasons and the staff at Le Pet Express were extremely understanding and helpful. The fee was refunded without question and the money appeared back in my account within a couple of days. I wouldn't hesitate to use them in future if the need arises.

10 oktober 2023
Beoordeeld met 5 van de 5 sterren

High standard pet taxi service!

I’d like to thank Brenda and her great service with LePetExpress! She provides easy and well organised service without any stress! Highly recommended! Definitely will use this again! Thank you Brenda for making my dream come true 🫶 now I live with my little doggy together!

18 september 2023
Beoordeeld met 5 van de 5 sterren

Couldn't be happier with the service…

Couldn't be happier with the service from Brenda & LePetExpress. Brenda is a lovey lady and she took all the stress out of crossing into France with our two cats. We would certainly use again and we highly recommend the company. You can even send your pet's paperwork in advance and Brenda will take a look and make sure it's all in order.

19 september 2023
Beoordeeld met 5 van de 5 sterren

Le Pet Express is FANTASTIC!

Le Pet Express is FANTASTIC!! I am so grateful I found Le Pet Express and had an outstanding experience bringing my dog from the USA to the UK via France. My small dog travels with me often and likes going under the seat in a bag. When I found out I was relocating to the UK I spend hours researching how to bring a dog to the UK without flying cargo. I discovered Le Pet Express after reading about it on someone’s blog. The website is very user friendly and specific. I corresponded with Le Pet Express prior to booking and received prompt, friendly, and detailed responses. It was easy to book and I received email reminders prior to my booking. On the day of the journey I arrived at the train station 1.5 hours early (due to my train arrival from Paris) and met other people also using Le Pet Express which made the time pass quickly. Before boarding the bus our paperwork was thoroughly checked so to avoid any problems at the border and our lovely driver clearly explained what to expect regarding the journey, border crossing, etc. My dog was with me the entire time and could see me from his large built-in cage on the bus; even relaxed during the journey. I will always use Le Pet Express to enter the UK again!

5 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

It was so easy!

It was so much easier than I thought it would be. The service is amazing, well prepared and helpful. Will definitely use Le pet Express again in the future.

24 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brenda was amazing!

Brenda was amazing!! She has lot of experience with pets, and the van is super comfortable both for the pets and the humans.

3 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing Service

My experience with Le pet Express was fantastic and stress-free. The booking process was simple, and they kept me informed at every step of the way. Our driver Brenda was wonderful. She kept us informed at every stage of the adventure.
Traveling, especially with pets, is stressful, and this company appears to understand this and takes excellent care of its customers!

16 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Was not allowed to board

I had booked to go on the pet express with my dog however when I turned up I told that I could not board as my dogs vaccination was over a year old however after consulting a vet a few days later I was told that I actually was able to travel as type of vaccination that my dog had was valid for 3 years and that he was fully up to date.

15 augustus 2023
Beoordeeld met 5 van de 5 sterren

It is the most professional company…

It is the most professional company with the greatest service. Brenda is very professional and responsible person and I can say that you will have the best experience with her and her service.

3 september 2023
Beoordeeld met 5 van de 5 sterren

Would use again

The process was very clear, and we knew we were in good hands bringing our dog with us into the U.K. Professional, trustworthy service!

23 augustus 2023
Beoordeeld met 5 van de 5 sterren

Really smooth, friendly, well organised journey

A huge thank you to Brenda and Le Pet Express for facilitating an incredibly smooth journey to and from Paris. Brenda was absolutely brilliant- everything was extremely punctual, she kept us informed at every stage of the process, seamlessly managed all the tickets/paperwork for us, and was super friendly and professional throughout. Highly recommended!

27 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Efficient, reassuring and capable.

Efficient, reassuring and capable.

3 words to describe Brenda and the very long/tiring journey pet owners have to endure to cross from France to London. My dog Marty and I were lucky enough to book LePetExpress a couple days beforehand due to a cancellation. We arrived to the mtg point exhausted after a 7hour flight and 2 trains however Brenda provided the reassurance we needed. She even managed to provide advice with what could have been a disastrous tapeworm timing error on my Vets part.

Pro tip: even if it’s a last min booking (like mine) send paperwork to Brenda for review!

Happy to book LePetExpress again, please please keep your pricing as cost efficient as possible!

19 augustus 2023

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