5 stars for Let Alliance, and specifically for Freya! She made setting up my insurance completely hassle-free and easy. We spoke first on the Tuesday, and she followed up right on schedule this Thursd... Toon meer
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Lees wat reviewers zeggen
Great service prompt and always quick in replying. We took out insurance for contents and landlord cover for damaged. We dealt with Freya Crompton and I must say she was fantastic. Explained everythin... Toon meer
I had the very patient Kimberly D help me through the last few steps today . She was lovely, didn't mind the billion questions I had very thorough with my understanding of things. Much appreciated Kim... Toon meer
Halim Senturk Was really friendly and helpful with me. He was very informative knowledgeable which is just what I needed. I am really greatful for his help and would really recommend him to anyone... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Let Alliance are part of the Barbon Insurance Group and provide specialist services for the private rental sector. Delivering intelligent and same day referencing and insurance solutions, alongside specialist buildings and contents insurance for letting agent, tenant and landlord customers.
Contactgegevens
Dodleston House, CH4 9EP, Pulford, Verenigd Koninkrijk
- 01244564986
- marketing@letalliance.co.uk
- www.letalliance.co.uk
4,7
Uitstekend
4K reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Had a great service experience with Maia Iball
Had a great service experience with Maia Iball. Appreciated her patience with me and thorough explanations throughout the Insurance process.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for sharing your feedback. We’re delighted to hear that Maia provided a great service experience and supported you with patience and clear, thorough explanations throughout the insurance process. It’s wonderful to know she helped make everything straightforward for you.
Halim Senturk was brilliant with all…
Halim Senturk was brilliant with all the support given today, with insurance for my new home. All was clear and helpful. Perfect customer service. Thank you
12 augustus 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to leave your feedback. We’re really pleased to hear that Halim Senturk provided brilliant support while helping you arrange insurance for your new home. It’s great to know everything was clear, helpful, and delivered with excellent customer service. Thank you for sharing your experience.
Can't get clear answers
Have been going through referencing for weeks, they keep asking for new documents they never asked for previously. I'm living in air bnb's, calling them up to make sure the documents are sufficient, and they are emailing the letting agent to say they have to chase me.
Very disapointing service and very stressful to use.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for sharing your experience. I’m really sorry to hear how difficult and stressful this process has been for you — especially with the repeated requests for new documents and the impact it’s having while you’re staying in temporary accommodation. That’s not the level of clarity or support we aim to provide. Please can you provide your reference number or full name so that we can look into this further for you. Please email the details to customerexperience@letalliance.co.uk. Many thanks
Excellent Customer Service
I spoke to Halim Senturk today who was nothing but warm, knowledgable and helpful when arranging the insurance for my new flat. Thanks to him, I was given clear information about the policies on offer and could choose the option that was suited to me. Thanks Salim, top job, top man!
10 augustus 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for sharing your feedback. We’re really pleased to hear that Halim provided warm, knowledgeable and helpful support while arranging the insurance for your new flat. It’s great to know he gave clear information about the policies available and helped you choose the option best suited to your needs. We appreciate your kind words.
I spoke with Natasha Hargreaves…
I spoke with Natasha Hargreaves regarding insurance for the rented property I’m moving into. I was very extremely happy and greatful with her customer service, she made the call very clear and easy to understand, took me through all the options and made sure I understood everything and anything I could not understand she took the time to explain everything. She was very helpful and gave me peace of mind.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for sharing your feedback. We’re really pleased to hear that Natasha provided such excellent customer service while helping you arrange insurance for your rented property. It’s great to know she made everything clear and easy to understand, took the time to walk you through all the options, and ensured you felt confident and supported throughout the call. We’re glad she was able to give you peace of mind.
A Garmin is for life not just for christmas
Chatted with Ben Gilbert who explained the whole process easy, chatting away and didn't make the call feel mundane as this type of thing can end up being.
I'll make sure to hit you up for some golfing next time I'm in Wales.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for sharing your feedback. We’re really pleased to hear that Ben made the process easy to understand and kept the conversation engaging throughout. It’s great to know he explained everything clearly and helped make the call feel relaxed rather than mundane. We appreciate you taking the time to recognise his excellent service.
Awful Company - invades privacy, only "customer service" is AI and you wait forever for things to be processed`
Referencing process apparently takes forever unless you're happy with some mysterious third party company getting access to your bank account to spy on it, which I am not. I went around in circles getting a document cleared and signed off for referencing and all I got in the way of communication from its robot employees was being repeatedly asked to provide the same document I had already submitted multiple times. Why agencies use them and waste everybody's time rather than taking two minutes to check your references themselves is beyond me.
The only response you get from them at all is when you leave a negative review on Trustpilot. Online messaging? Nothing. Email? Nothing. Absolute sham of a company. Unsurprisingly, after repeated chasing the only response I got when I pointed out I had already supplied the evidence they kept asking me for was a short and impersonal reply along the lines of "contact your letting agent" (because apparently Let Alliance has no human staff)
11 augustus 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Hello thank you for your review. We take privacy and data security extremely seriously, so we’re keen to understand more about your experience. The referencing process should not feel invasive, and we want to ensure all third‑party checks are carried out appropriately.
Please could you email your reference number to customerexperience@letalliance.co.uk so that we can look into your comments further. Many thanks Let Alliance
Great company to deal with
Great company to deal with. Tracey B is a true asset, she was brilliant! Explained everything clearly and with humour so lacking in many other phone interactions I have nowadays!! Product very competitively priced too with great features - particularly liked the nil excess.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for your lovely feedback.
We’re delighted to hear you had such a positive experience and that Tracey was able to explain everything clearly while keeping things friendly and light - we completely agree that she’s a real asset to our team.
It’s also great to know you’re happy with the cover, the price and
the nil excess feature.
We’ll make sure Tracey sees your comments - they’ll mean a lot to
her.
Professional and great service
Very professional staff, smooth process and responsive. Thank you Tracey Cooper for making my letting process an easy one!
6 augustus 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for taking the time to leave this feedback.
We’re delighted to hear that you found the process smooth and the team professional and responsive. It’s wonderful to know Tracey helped make your letting process an easy one - we’ll be sure to pass your kind comments on to her.
Really helpful service from Sophia…
Really helpful service from Sophia Hale. Insurance can be super complicated but this was really simple and easy to understand. Got everything sorted for me really quickly! Great service
6 augustus 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for taking the time to leave this review.
I’m really pleased to hear that Sophia was able to make everything
straightforward and easy to understand, and that she got everythingsorted for you so quickly. We agree - great service from Sophia, and
we’ll be sure to pass your kind words on to her.
Really helpful customer service
Really helpful customer service. Halim Senturk made the process really easy and was friendly!
6 augustus 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to leave this review.
I’m really pleased to hear you found our customer service so helpful
and that Halim made the process easy and friendly. I’ll make sure your
kind feedback is passed on to him.
All about going through wrong credit…
All about going through wrong credit checks and wrong credit check company’s , make stuff up to report to estate agents . Just take there percentage of the money and they are happy
1 augustus 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to leave your review, and I’m sorry to
hear about your experience.
So that we can look into this in more detail and address your
concerns, please could you provide your reference
number or the property address linked to your
application? Please can you email the details to customerexperience@letalliance.co.uk. Once we have this information, we’ll be able to locate your file and
investigate what has happened. Many thanks
Excellent service by Freya Crompton.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for your review.
I’m really pleased to hear you received excellent service from Freya.
I’ll make sure your kind feedback is passed on to her.
Great customer service
Great customer service , It was a great easy conversation over the phone , I’d like to say thank you to Ben Gilbert for being so helpful. Everything was easy to understand thanks to him.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to leave this review.
I’m really pleased to hear you had such a positive experience over the phone and that everything was easy to understand. It’s great to know Ben was so helpful - I’ll make sure your kind feedback is passed on to him.
Quick and easy
Freya Crompton was lovely and made the experience quick and easy knowing that I was at work at the time of her call. Wonderful service, thank you 😊
3 augustus 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to leave this review.
I’m really pleased to hear that Freya was so considerate of your
situation and made everything quick and easy while you were at work.
I’ll make sure your lovely feedback is passed on to her.
The entire letting process as a whole…
The entire letting process as a whole has been painless and easy to understand which has been incredible. Special thanks to Halim Senturk who guided me through the contents cover and other questions regarding the property that I had. Highly recommend for anyone moving!
31 juli 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thanks Zac for your 5* review! We loved hearing about your experience with us.
General process was easy
General process was easy, straightforward and explained properly to me.
It was nice speaking with Tracey Blaxall, she made the process seamless for me.
Good customer service overall.
30 juli 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thanks Charles we are glad that the process was seamless and thanks for leaving a 5 star review.
tenants insurance
Easy process to set up tenants liability and contents insurance with Natasha on the phone today! Reasonable pricing on policy. Referencing process done earlier was also an easy portal to use.
29 juli 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thanks Pavel for your 5* review, we hope your move goes well. Thanks for sharing your experience with us.
Let alliance are such an efficient and…
Let alliance are such an efficient and great company. I recently spoke with Iona on the phone and she had amazing customer service skills , she was very professional and made sure that I understood everything that she was reading to me . Overall couldn't recommend the company enough!
29 juli 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thanks for your lovely review Skye we are glad that you had an amazing experience with us.
I set up insurance today with Jessica…
I set up insurance today with Jessica smith outstanding customer service couldn’t be happier
28 juli 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thanks Reece for your 5* review and we glad that you received outstanding service from Jessica. Thanks again for sharing.
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