Keran was so helpful, responsive, and attentive throughout. She was genuinely sweet and took the time to listen and understand my concern. I really appreciated her going the extra mile to get my issue... Toon meer
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Lees wat reviewers zeggen
Lovely display, knowledgeable friendly sales staff. Loved all the new brands. Enjoyed meeting GAZ and ended up buying a ring. The talk and stylist presentation was excellent. Only negative never got... Toon meer
Bedrijf heeft geantwoord
Love this shop! Visited the men's fragrance department early on Saturday morning (03/10/26) and had the friendliest service from the lady working on the counter. She talked me through the science behi... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. Indigo went above and beyond with helping me including following up. Warm and personable as well as professional. A huge asset to Liberty’s team I would highly reccomend b... Toon meer
Bedrijfsgegevens
- Warenhuis
- ook in
- Kledingwinkel
Geschreven door het bedrijf
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Contactgegevens
Regent Street 210, W1B, London, Verenigd Koninkrijk
- customerservices@libertylondon.com
- www.libertylondon.com
4,6
Uitstekend
1K reviews
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Heeft 53% van zijn negatieve reviews beantwoord
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Amazing customer service from the best…
Amazing customer service from the best shop in the word❤️
20 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
Angela, “the best shop in the world” is quite the compliment. We're so happy you had such a great experience with our team. Thank you for all the Liberty love.
The Liberty Customer Service Team
I contacted customer services about a…
I contacted customer services about a change of address for my delivery. They responded within 12 hours and sorted it all out. The whole experience was very easy, quick and efficient.
I am truly impressed.
18 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
Easy, quick and efficient is exactly what we like to hear. We're glad our team could get your delivery details updated without any fuss. Thank you for your lovely feedback.
The Liberty Customer Service Team
Today I visited Liberty and had a…
Today I visited Liberty and had a little issue with my account which I'd put off thinking it was going to take time but Neemat was such a great help and went above and beyond to help me. Thank you so much.
19 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
Abigail, we're so pleased Neemat made something you'd been putting off feel easy and took the time to get everything sorted for you. We'll make sure your lovely feedback reaches her. Thank you for recognising her great service.
The Liberty Customer Service Team
Prompt and helpful service
18 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
So pleased we could help and get back to you quickly. Thank you for your kind feedback.
The Liberty Customer Service Team
Amazing customer services
Amazing customer services, very helpful and very responsive. Excellent products, love buying from here it’s effortless ☺️
12 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so happy you're enjoying both our products and the service from our team. Thank you for the love!
The Liberty Customer Service Team
Excellent promo service and online…
Excellent promo service and online communication
16 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
It's great to hear everything went smoothly and that you were happy with our communication. Thank you for sharing your amazing feedback.
The Liberty Customer Service Team
Liberty excellent customer service
The service that I’ve received has been helpful, quick and demonstrates excellent customer service . Thank you
16 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
Al, we're so pleased you felt well looked after by our team. Helpful and quick is exactly the kind of service we want to provide. Thank you for your kind words.
The Liberty Customer Service Team
Excellent customer service
Excellent customer service. Highly recommended.
16 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so pleased you had a great experience with our team and really appreciate you taking the time to share it.
The Liberty Customer Service Team
i had several issues with overseas…
i had several issues with overseas purchase and the tariffs etc. the customer service rep was extraordinary! followed through, kept in touch and promised to resolve every issue , assuring me she would not let me down! Well she did . in a world where no one cares Liberty London did care and solved every problem without a hassle. i’m remain a loyal customer happily
7 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
Hugh, this means so much to us. We're incredibly proud to hear that you felt genuinely cared for and that our team stayed with you until every issue was resolved. Thank you for your patience, your loyalty and for continuing to put your trust in Liberty.
The Liberty Customer Service Team
Helpful reply which clarified my question
I had a query regarding the availability of an item. Which was listed as sold out. I sent an email to Liberty and I had a very prompt helpful reply from Katrine.
Unfortunately the item I was after was sold out but I had a very positive experience with getting the information I needed.
11 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're glad Katrine was able to get back to you quickly with the information you needed. We'll make sure your kind feedback is passed on to her, and hopefully you'll find what you're looking for with us soon.
The Liberty Customer Service Team
My whole experience was helpful and…
My whole experience was helpful and friendly
10 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
That's exactly the experience we want for our customers. We're so glad you felt welcomed and well looked after.
The Liberty Customer Service Team
Very good super
15 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
Thank you for the great feedback and for choosing Liberty.
The Liberty Customer Service Team
Swiftly resolved an issue with my order
Unfortunately one part of my order didn’t arrive by courier. Liberty customer services, Olwethu, dealt with the issue swiftly and within a 15 mins call, cancelled the order and issued a refund immediately. Great work Olwethu and thanks again.
15 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so pleased Olwethu was able to step in and get everything sorted for you so quickly. We'll make sure your thanks are passed on.
The Liberty Customer Service Team
Great company
Great company, products and customer service. I am a beauty drop subscriber and can’t recommend enough :)
14 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
Thank you for such lovely feedback. We're so glad you're enjoying your experience with Liberty and really appreciate your 5 stars review.
The Liberty Customer Service Team
Excellent service and amazing customer…
Excellent service and amazing customer service very helpful and answered all my questions i needed would definitely shop here again
14 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're really happy to hear you got all the help and answers you needed from our team. We look forward to welcoming you back.
The Liberty Customer Service Team
Specifically the Byredo counter
Specifically the Byredo counter, although also been to other areas, they're all amazing at what they do, service is superb, extremely helpful, very accommodating & super patient, if you're looking for Byredo (in my case) go here, 1st class in all areas they offer.
14 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
What a lovely shout-out for our Byredo team. We're so pleased they made your visit such a positive one and gave you all the time, help and attention you needed. We'll make sure your kind words are shared with them. Thank you for recommending us.
The Liberty Customer Service Team
I am delighted with my purchase of the…Liberty Advent Calendar
I am delighted with my purchase of the Liberty Advent Calendar a present for my daughter she is going to be thrilled and get it out every Christmas to remind her of our trips to London from Cornwall and always visit the shop and buy something to bring home. I’m 80 now so don’t know how many more trips I will beable to do and doubt she will do without me.
12 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
What a special gift for your daughter, and such a lovely way to celebrate all the memories you've made together at Liberty over the years.
We hope the Advent Calendar brings a little bit of Liberty into your Christmas for many years to come and thank you for making us part of your trips to London and for sharing such a lovely story with us.
The Liberty Customer Service Team
My first time having to phone customer…
My first time having to phone customer services regarding an enquiry about stock, as promised they called me back within two hours very polite and very friendly , although they didn’t stock the item I felt like my query had been answered and I was more than happy. My granddaughter and I live in East Sussex and we still travelled up to London today to visit the shop. I highly recommend them.
11 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so pleased your first experience with our Customer Service team was such a positive one. Even though we didn't have the item you were looking for, it's lovely to hear you felt well looked after and received the call back as promised. And thank you for making the trip to visit us with your granddaughter. We hope you both had a wonderful day at Liberty and we look forward to welcome you back again!
The Liberty Customer Service Team
Excellent customer service
About 10 years ago I would not have given a 5 stars rating as their customer service used to be rather hit and miss.
However they have overhauled it massively and now go beyond expectations thereby deserving the top rating. I have had to contact them twice this year for different product queries I could not solve and both times delivered perfection.
11 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
This is such rewarding feedback to receive. We've worked hard to make our Customer Service experience something our customers can rely on, so hearing how much of a difference you've noticed over the years makes us incredibly proud. Thank you for giving us the opportunity to help you again and for recognising how far we've come.
The Liberty Customer Service Team
Excellent customer service.
11 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
Thank you for taking the time to share your five stars review.
The Liberty Customer Service Team
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