Keran was so helpful, responsive, and attentive throughout. She was genuinely sweet and took the time to listen and understand my concern. I really appreciated her going the extra mile to get my issue... Toon meer
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Lees wat reviewers zeggen
Lovely display, knowledgeable friendly sales staff. Loved all the new brands. Enjoyed meeting GAZ and ended up buying a ring. The talk and stylist presentation was excellent. Only negative never got... Toon meer
Bedrijf heeft geantwoord
Love this shop! Visited the men's fragrance department early on Saturday morning (03/10/26) and had the friendliest service from the lady working on the counter. She talked me through the science behi... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. Indigo went above and beyond with helping me including following up. Warm and personable as well as professional. A huge asset to Liberty’s team I would highly reccomend b... Toon meer
Bedrijfsgegevens
- Warenhuis
- ook in
- Kledingwinkel
Geschreven door het bedrijf
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Contactgegevens
Regent Street 210, W1B, London, Verenigd Koninkrijk
- customerservices@libertylondon.com
- www.libertylondon.com
4,6
Uitstekend
1K reviews
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Great Customer Service from Liberty London
Great service from customer service at Liberty London. Polite, succinct and efficient - But then I wouldn't expect anything else from this wonderful store.
11 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so pleased our Team delivered a 5 stars experience. Thank you for your kind words and for thinking so highly of our store. It really means a lot to us.
The Liberty Customer Service Team
Happy with customer support!
11 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
That's exactly what we like to hear. We're so pleased you were happy with the support you received from our team. Thank you for letting us know.
The Liberty Customer Service Team
Wonderful helpful customer service Kam…
Wonderful helpful customer service Kam was a godsend sorted my issue very quickly
11 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so pleased she was there when you needed her and got everything sorted quickly. We'll make sure your kind words reach her. Thank you for sharing them with us.
The Liberty Customer Service Team
Excellent customer service from Kiyana…
Excellent customer service from Kiyana and team as always. This is why Liberty is the best shop in the world and so good for your soul
10 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
“The best shop in the world and good for your soul” might just be one of our favourite compliments. We're so happy Kiyana and the team looked after you so well, as always. We'll make sure they see your lovely words. Thank you for all the Liberty love.
The Liberty Customer Service Team
Super happy customer!
I have been a Liberty customer— in person and online— for literally decades. No trip to London is complete without a visit to this iconic store. The quality of products to the top notch 5 ⭐️ service is present every time.
Recently I placed an online order and contacted customer support. Kudos to Kiyana. She was helpful, efficient, and answered all my questions in a very timely manner.
When I say that I will be a happy customer for life— I mean it.
10 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
Reviews like this make us incredibly proud of what we do. Knowing Liberty has been part of your London visits for so many years, and that you continue to enjoy shopping with us online, means a great deal. A special thank you for recognising Kiyana too. We'll happily pass your lovely comments on to her.
The Liberty Customer Service Team
I had a problem with faulty (unworn)…
I had a problem with faulty (unworn) shoes outside of the return period - customer services were efficient and helpful in resolving the issue.
8 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're glad our team could take a closer look at the issue and find a solution for you. It's important to us that you feel well looked after when something isn't quite right, so thank you for giving us the opportunity to help.
The Liberty Customer Service Team
I contacted costumer services re status…
I contacted costumer services re status of my delivery and my issue was resolved quickly and efficiently. It was a positive experience and I’m awaiting my parcel.
9 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're pleased our team could quickly look into your delivery and get things moving in the right direction. Thank you for sharing your positive experience with us, and we hope your parcel is with you very soon.
The Liberty Customer Service Team
I came to liberty to collect my parcel…
I came to liberty to collect my parcel . It was quick and easy . Then I went to beauty houses . It was an interesting experience. I didn’t have time to explore every where .
9 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're glad your collection was nice and easy and that you had the chance to explore a little more of Liberty while you were here. There's always more to discover, so we hope you'll be back soon with a little more time to wander.
The Liberty Customer Service Team
It’s just such a wonderful place
It’s just such a wonderful place, everyone that you come in to contact with is joyful, knowledgeable, friendly and beautifully presented. It’s just such a lovely place to shop.
9 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so proud to hear our team makes every visit feel welcoming, friendly and special. Thank you for sharing the love. We can't wait to welcome you back again.
The Liberty Customer Service Team
Not a great experience ordering from…
Not a great experience ordering from outside of the UK.
Ordered 5 m of fabric to sew bedding out of, only for 1 m of the fabric not being available. Instead of contacting me and inquiring whether I wish to cancel this part of my order the remaining part is being sent (even though I now have no use for it whatsoever) I have to not only return it, but also pay a fee for having it processed upon entry into my country. When trying to a way to contact liberty I was met with a FAQ and AI based of the FAQ, which wasn’t very satisfactory.
9 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're sorry this hasn't been the experience you should expect from Liberty, and we appreciate you bringing it to our attention. We can see how important it was to receive the full amount of fabric for your project, and we should have handled the situation better before the remaining order was sent. We've reached out privately so we can look into this properly and work towards a solution for you.
The Liberty Customer Service Team
Easy to raise issue
Easy to raise issue. Prompt response and dealt with quickly and replacement item sent within days
8 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're glad we could make getting help easy and have everything sorted for you without any fuss. Thank you for giving us the opportunity to put things right, and we hope you're enjoying your new item.
The Liberty Customer Service Team
My experience has been first class with…
My experience has been first class with Liberty. It remains my favourite store!
9 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
First class and your favourite store, we couldn't ask for much more than that. Thank you for your continued support and for being part of Liberty. It really means a lot to us.
The Liberty Customer Service Team
Great customer service
Great customer service. Attentive and responsive. Solved my issue quickly and efficiently and kept me informed.
8 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
It's great to hear you felt well looked after from start to finish and that we kept you updated along the way. We're glad everything was resolved quickly and efficiently. Thank you for sharing your experience with us.
The Liberty Customer Service Team
Brilliant customer service!
Brilliant customer service!
I contacted their offices because of a mistake I had made. They could not have been more helpful and obliging.
8 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so pleased our team could step in and help get everything sorted for you. Mistakes happen, and we're always happy to help make things that little bit easier. Thank you for your kind feedback.
The Liberty Customer Service Team
I love Liberty
What's not to love about Liberty. The building is beautiful both inside and out and their telephone and online customer services are helpful, professional, and friendly. A real pleasure to visit and shop there.
7 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
What a lovely way to describe Liberty. We're so happy you enjoy the whole experience, from spending time in our beautiful store to speaking with our Customer Service team. Thank you for the love and for continuing to choose Liberty.
The Liberty Customer Service Team
Great experience Loewe & SUQQU
Great experience at the lovely Loewe & SUQQU concessions in Liberty.
Loewe, gorgeous products, testing was much better using their stones to spray test instead of those awful paper testers. Really knowledgeable lady advising. I was just about to exhaust the range when she came up with the new fragrance, perfect, love it. Thank you.
SUQQU was equally well informed. The lady on SUQQU advised me on their ingredients and introduced me to new products, lovely experience and so helpful. Thank you Liberty!
5 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
It sounds like you had such a lovely time exploring both Loewe and SUQQU. We're so pleased our teams took the time to share their knowledge and help you discover some new favourites. We'll make sure your kind feedback is shared with both concessions. Thank you for spending your time with us at Liberty, and we hope you're loving your new finds.
The Liberty Customer Service Team
Called Liberty's customer services
Called Liberty's customer services. Spoke to Kiyana, who was helpful, polite, and efficient. She advised me, and solved my problem immediately.
1 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so pleased Kiyana was able to help and get everything sorted for you straight away. It's lovely to hear she made a difference. We'll be sure to share your kind words with her.
The Liberty Customer Service Team
Customer service agent Kylee responded…
Customer service agent Kylee responded quickly and answered all questions
6 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so happy to hear Kylee was able to help and answer all your questions quickly. We'll make sure your lovely feedback is passed on to her. Thank you for taking the time to share it with us.
The Liberty Customer Service Team
Great experience
Went to collect something I had bought online. I didn't know where to go to collect so I asked someone who worked in jewellery and he directed me to customer service on the 3rd floor. Tyra at customer service was very friendly and helpful, quickly retrieving my order. Overall very good experience, looking forward to coming back!
4 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so happy Tyra gave you such a warm welcome and had your order ready for you in no time. We'll be sure to pass your lovely feedback on to her. We look forward to welcoming you back to Liberty again soon.
The Liberty Customer Service Team
Exemplary customer service
I made a mistake with my online order so rang Liberty customer services for help. Kiyana could not have been nicer. She rectified my mistake swiftly and efficiently and showed a great deal of kindness and understanding.
Wonderful customer service and an almost old fashioned courtesy of service, which many retailers would do well to mimic
5 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
What a lovely review for Kiyana. We're so pleased she was able to sort everything out quickly while making you feel genuinely looked after. Kindness and a personal touch are such an important part of great service, so your words mean a lot to us. We'll make sure Kiyana sees them.
The Liberty Customer Service Team
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