Keran was so helpful, responsive, and attentive throughout. She was genuinely sweet and took the time to listen and understand my concern. I really appreciated her going the extra mile to get my issue... Toon meer
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Lees wat reviewers zeggen
Great customer service, speedy response to my query, staff extremely helpful everything all sorted for me within an hour. Would not hesitate to buy again from Liberty and would recommend
Love this shop! Visited the men's fragrance department early on Saturday morning (03/10/26) and had the friendliest service from the lady working on the counter. She talked me through the science behi... Toon meer
Bedrijf heeft geantwoord
Lovely display, knowledgeable friendly sales staff. Loved all the new brands. Enjoyed meeting GAZ and ended up buying a ring. The talk and stylist presentation was excellent. Only negative never got... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Warenhuis
- ook in
- Kledingwinkel
Geschreven door het bedrijf
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Contactgegevens
Regent Street 210, W1B, London, Verenigd Koninkrijk
- customerservices@libertylondon.com
- www.libertylondon.com
4,6
Uitstekend
1K reviews
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Great customer service
Great customer service. Attentive and responsive. Solved my issue quickly and efficiently and kept me informed.
8 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
It's great to hear you felt well looked after from start to finish and that we kept you updated along the way. We're glad everything was resolved quickly and efficiently. Thank you for sharing your experience with us.
The Liberty Customer Service Team
Brilliant customer service!
Brilliant customer service!
I contacted their offices because of a mistake I had made. They could not have been more helpful and obliging.
8 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so pleased our team could step in and help get everything sorted for you. Mistakes happen, and we're always happy to help make things that little bit easier. Thank you for your kind feedback.
The Liberty Customer Service Team
I love Liberty
What's not to love about Liberty. The building is beautiful both inside and out and their telephone and online customer services are helpful, professional, and friendly. A real pleasure to visit and shop there.
7 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
What a lovely way to describe Liberty. We're so happy you enjoy the whole experience, from spending time in our beautiful store to speaking with our Customer Service team. Thank you for the love and for continuing to choose Liberty.
The Liberty Customer Service Team
Great experience Loewe & SUQQU
Great experience at the lovely Loewe & SUQQU concessions in Liberty.
Loewe, gorgeous products, testing was much better using their stones to spray test instead of those awful paper testers. Really knowledgeable lady advising. I was just about to exhaust the range when she came up with the new fragrance, perfect, love it. Thank you.
SUQQU was equally well informed. The lady on SUQQU advised me on their ingredients and introduced me to new products, lovely experience and so helpful. Thank you Liberty!
5 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
It sounds like you had such a lovely time exploring both Loewe and SUQQU. We're so pleased our teams took the time to share their knowledge and help you discover some new favourites. We'll make sure your kind feedback is shared with both concessions. Thank you for spending your time with us at Liberty, and we hope you're loving your new finds.
The Liberty Customer Service Team
Called Liberty's customer services
Called Liberty's customer services. Spoke to Kiyana, who was helpful, polite, and efficient. She advised me, and solved my problem immediately.
1 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so pleased Kiyana was able to help and get everything sorted for you straight away. It's lovely to hear she made a difference. We'll be sure to share your kind words with her.
The Liberty Customer Service Team
Customer service agent Kylee responded…
Customer service agent Kylee responded quickly and answered all questions
6 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so happy to hear Kylee was able to help and answer all your questions quickly. We'll make sure your lovely feedback is passed on to her. Thank you for taking the time to share it with us.
The Liberty Customer Service Team
Great experience
Went to collect something I had bought online. I didn't know where to go to collect so I asked someone who worked in jewellery and he directed me to customer service on the 3rd floor. Tyra at customer service was very friendly and helpful, quickly retrieving my order. Overall very good experience, looking forward to coming back!
4 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so happy Tyra gave you such a warm welcome and had your order ready for you in no time. We'll be sure to pass your lovely feedback on to her. We look forward to welcoming you back to Liberty again soon.
The Liberty Customer Service Team
Exemplary customer service
I made a mistake with my online order so rang Liberty customer services for help. Kiyana could not have been nicer. She rectified my mistake swiftly and efficiently and showed a great deal of kindness and understanding.
Wonderful customer service and an almost old fashioned courtesy of service, which many retailers would do well to mimic
5 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
What a lovely review for Kiyana. We're so pleased she was able to sort everything out quickly while making you feel genuinely looked after. Kindness and a personal touch are such an important part of great service, so your words mean a lot to us. We'll make sure Kiyana sees them.
The Liberty Customer Service Team
Excellent products and great customer…
Excellent products and great customer service
4 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
So lovely to hear you're happy with both our products and the service you've received. Thank you for choosing Liberty and for sharing your feedback.
The Liberty Customer Service Team
Antwoord van Liberty.
What a lovely review. We're so happy to hear you're enjoying your Liberty experience. Thank you for your support, it means a lot to us.
The Liberty Customer Service Team
Customer service is exemplary
Customer service is exemplary. Second to none. Received a full refund for a faulty product. No questions asked. Timely and supportive. What a great British Institution with amazing values. Always put the customer first. Thankyou
4 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
Clare, what wonderful feedback to receive. Putting our customers first is at the heart of what we do, so we're incredibly proud to hear you felt supported and well looked after. Thank you for your kind words and for continuing to put your trust in Liberty.
The Liberty Customer Service Team
Excellent Customer Service!
I’m delighted to say that I have received excellent customer service from Olwethu at my beloved Liberty London store.
Olwethu is superb!
Thank you very much.
3 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
What a lovely shout-out for Olwethu. We're so happy to hear they looked after you so well, especially at your beloved Liberty. We'll make sure your kind words reach her. Thank you for taking the time to share your five starts review.
The Liberty Customer Service Team
No pressure shopping experience in a beautiful store
Wonderful shopping experience in Liberty. Lovely friendly attentive staff especially on the cosmetics counters. Had the need to speak with customer service the day after our visit, who I have to say went all out to offer a solution to a small problem. Very happy with the outcome and I look forward to visiting again.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so pleased our teams made you feel welcome in store and that Customer Services could help with the little issue afterwards. Most importantly, we're glad you left happy. We look forward to welcoming you back to Liberty soon.
The Liberty Customer Service Team
Great customer service!
Liberty's customer service rep Stephanie answered rapidly and with an excellent answer on my question!
Great to experience!
2 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so pleased Stephanie was able to get back to you quickly with exactly the answer you needed. We'll make sure your lovely feedback reaches her. Thank you for taking the time to recognise her great service.
The Liberty Customer Service Team
Excellent Customer Service
I want to commend Liberty on their excellent Customer Service. I raised an issue with them, and received a swift response and swift resolution.
They were easy to contact, and they responded very promptly and satisfactorily.
Other well known stores could learn something from Liberty's standard of customer care.
4 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
What wonderful feedback for our team. We work hard to make sure getting help is easy and that issues are resolved quickly, so hearing this makes us incredibly proud. And to hear that other stores could learn from us is quite the compliment. Thank you for recognising the care our team puts in every day.
The Liberty Customer Service Team
Always a joy to shop at Liberty London
Always a joy to shop at Liberty London. Ordered a few bits online this time, items arrived quickly and well packed, small hiccup with my Loyalty points but Customer services sorted issue in less than 24 hours.
I just can’t praise Liberty’s highly enough. Delighted
1 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so pleased your order arrived quickly and that the team could get that little hiccup with your Loyalty points sorted in less than 24 hours. Hearing that Liberty is always a joy to shop with really means a lot to us. Thank you for your support!
The Liberty Customer Service Team
Liberty‘s customer service could teach…
Liberty‘s customer service could teach others a thing or two! I have needed to contact them in the past which I have done a couple of times, they always have a will do attitude, sort things out in a timely manner and it is always to a satisfactory conclusion! Go Liberty! Thank y
1 september 2026
Review zonder uitnodiging
Antwoord van Liberty.
Lynn, wow, what lovely feedback to receive. We work really hard to make sure every customer feels genuinely looked after, so hearing that you've had such positive experiences with us time and time again makes us incredibly proud of our team. Thank you for continuing to trust us and, of course, for the “Go Liberty!” We love that.
The Liberty Customer Service Team
Responsive and speedy resolution to a…
Responsive and speedy resolution to a delivery issue
28 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're pleased we could step in and get your delivery issue sorted quickly. Thank you for taking the time to share your experience with us.
The Liberty Customer Service Team
I had a query with the dimensions of a…
I had a query with the dimensions of a product and used the chat it to report my query and then very shortly afterwards received an e mail from a real person confirming they had taken in my query and they would get back to me. No overall response as yet but acknowledged very quickly.
30 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
Susan, thank you for your feedback. We're glad the team picked up your query quickly and kept you updated.
The Liberty Customer Service Team
Highly recommended
I would like to highlight the convenience of the Click & Collect option. Swift transaction and great customer service. Very pleased with the experience.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Liberty.
We're so pleased Click & Collect made your shopping experience quick and easy. It's great to hear everything went smoothly and you were well looked after by our team. We look forward to welcoming you back soon.
The Liberty Customer Service Team
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