Lifebroker Reviews 

Iman was extremely helpful today. The follow up email was delivered immediately and was easy to understand.

Albert was awesome! I had been in the process of moving my life insurance with another broker who then went on maternity leave and didn't pass my file on to anyone else. This transfer of insurance had been in the process for 5 months. Once I contacted Lifebroker to ask what was happening, Albert took it over and I can't rate his service highly enough. He provided a comparison with other providers and made it all happen within a week or two - including a refund from my existing provider and saving me over $500 per year for the same amount of cover. Thank you Albert, you made the process easy and explained every step.

Albert was very attentive and informative. Looked at all the options that would benefit me in the long run. I will be happy to deal with Albert again in the future.

Excellent service provided by Albert and team. Queries answered promptly and carefully explained alternative options available. Thanks for making the process so seamless.

Fantastic service. We were provided with accurate information and a few options to select from. There was no pressure to sign up straight away.

Left a message for Lifebroker to return call on Thursday 11/11/2021. Received a call from Albert Tran on 12/11/2021. Reviewed insurance cover and did a comparison with other insurers for best premium. Albert was thorough in his advice and suggested cancelling existing policy with Zurich and applying a new policy with Zurich at a reduced premium. A quote was sent through within minutes and a follow up call with Janelle was arranged on 16/11/2021. All this was done swiftly and arranged with minimal fuss. Great service.

I was very pleased with the assistance provided by Chris, start to finish. I particularly liked how we started out by discussing my objective or reason for wanting insurance, it helped me to see things objectively. Chris was prompt and courteous and always followed things up. I have been wanting to modify my insurance cover for over a year now and have been unable to get it done, but with Chris' help I finally achieved this and it feels great. Thank you also LifeBroker for the Birthday wishes email, this is probably the prompt that made me call! ! Cheers Sarah

Both Brianne and Jacob was very knowledgeable on the policy and clarified any sections I was unclear on. The main thing is they ensured that as a customer, I understood what the policy included and the process and time involved to finalised application.

I had a somewhat complex requirement for my TPD. Due to a number of old sporting injuries the process could have been difficult. Jacob Seeary was great and I found the way he communicated and followed up with me professional and respectful of my time. He navigated what I assumed was a complex process with the insurer very easily. I Would recommend him and this business to others.

Albert Tran was fantastic to deal with, he's very professional, knowledgeable and always follows through in a timely manner with every detail. This is the second time that he has assisted us with a policy, and like last time he made the process seamless and easy. He is an asset to Lifebroker, and I would not hesitate to recommend Lifebroker to others based on our experience with Albert.

In a sea of dispair I took a chance and called what looked like an insurance broker; life broker. My call was answered by Rita who was incredibly knowledgable and able to apply that wisdom to my questions. She provided me with the information which made it easy to decide. She was warm, empathetic, solution focused and efficient. I feel very fortunate to have stumbled upon this service and this expert advice. Thankyou

Spoke to Rebecca Larre, very impressive. Polite, knowledgable, efficient & made the whole process so easy I was astounded. Outstanding customer service, Well done

Very professional and helpful in providing options going forward.

Henry from Lifebroker was excellent. He was informative, friendly and patient.

Great service. Past Customer, and know that service is always good.

This is the second time I've used Lifebroker in the last couple of years for my Income Insurance and the service has been absolutely brilliant.

The Consultants (Sharfaraz now and Kate in early 2019) have an amazing knowledge and understanding of the products and patience to do a comprehensive review and come up with the best solution.

Thank you.

I needed to provide further medical details for an income protection application. They offered to call at a time I suggested but then failed to call. I suggested another time and they failed to call again. They then rang at a random time and when I missed their call failed to leave a message or direct dial number. Frustrating.

Very prompt, efficient and informative. Can't fault the service! Would highly recommend - thanks Albert!