Life Interiors Reviews 

Terrible experience - ordered and paid for a sofa in full in mid April 2025 with delivery scheduled in August 2025. Then in August we were told September, then later told October, then later December! The final communication was to offer to deliver PART of our order, not the full Sofa (totally pointless). Life Interiors seem to have no systems in place to know when products will be delivered even if you have paid for something in full. My recommendation is to avoid at all costs.

Disgraceful. 4 months for a sofa paid 2000aud and still waiting. All they'll tell you on the phone is "sorry about the delay" Even when asking for a refund?? Don't order unless you are willing to wait for months for a made in China product.

We had two desks delivered today and paid for assembly on site. Andy and Simon arrived on time, were totally professional and courteous. The added bonus is that company uses a tracking service so that you can see where the drivers are and the expected time of arrival. Super impressed with the delivery and installation option. Its worth every cent.

Very poor customer service.
They openly admitted to delivering a table we did not order and won’t provide a refund, despite emails back and forth for 4 weeks. We wish we had checked reviews prior to ordering, as we can see why there are soooo many complaints. There are long delays with response to emails and that suggests they are inundated with complaints. Stay away.

8 months and still waiting for a coffee table. Customer service dreadful, refusing refund, I have referred to Fair Trading.

I placed an order for the Beatrix Fabric Bed Head (Oatmeal, Queen) on 28 April 2025, and as of 15 July, I still haven’t received the item. The company initially stated that stock would arrive between 30 June and 7 July, but even after that date passed, I was told the item had shipped—only to later learn that no courier movement had actually occurred.

Despite multiple follow-ups, I received inconsistent updates and was repeatedly denied a refund based on a “no change of mind” and “special order” policy. To be clear, I didn’t change my mind—I simply didn’t receive what I paid for within a reasonable timeframe.

When I cited my rights under Australian Consumer Law, which states that goods must be delivered within a reasonable time, the company stood by its internal policy rather than acknowledging its legal obligations. I have since lodged a formal complaint with NSW Fair Trading.

I would caution other customers to be very careful ordering large furniture items from this company, especially if timing matters. While the product range may be appealing, the risk of long delays and lack of accountability is not worth it.

Very poor company communication and table ordered is weeks later than p;romised. Company do not respond to emails. Be careful dealing with this company.

Purchased 8 chairs through debenhams with life interiors, chair legs cracked a month after having them, sent email to debenhams who got in touch with life interiors, they sent new legs back, then another chair legs cracked after 4 months of having them, emailed debenhams again to get a refund as the chairs where obviously rubbish, debenhams said the company would send new legs out as it was to long after purchase, id had the chairs 4 months so I said no I want a refund, still waiting on my refund after them receiving the chairs back 3 weeks ago, avoid life interiors absolutely rubbish company, all im doing every other day is emailing debenhams to be told you have to wait till such and such a date 🤬

I purchased a matching bed frame and bedside tables. The bed was delivered, but 6 months later, the bedside tables have not been - despite regular assurances they would be delivered “next month”.

Scam! Avoid

Very disappointed with Life Interiors.
No after sales service.
No immediate response to my email... had to wait days for that.
VERY Expensive Delivery Service.
I wanted to pick up goods myself to avoid the $81 charge ....but that is non negotiable... only 2 suburbs away from the store and I had to pay $81.
No After Sales Service
I contacted them very soon after delivery of item to say I wanted to change to a different colour of same item ( which was a higher priced item in that new colour ..had no problem with that)
BUT to just simply change the colour of an item, they demanded I use their expensive delivery service again ...charging $81 to pick up the goods….They would not allow me to return items myself... and then on top of that, they demanded a 20% restocking fee ! ! Additional $157
Plus they were wanting ANOTHER $81 to deliver the goods again.
Again not allowing me to pick up goods from their store
I have never encountered such additional charges with any other store... when simply exchanging /upgrading to a new version of a product I had just purchased.
So in my case $319 Costs involved to just EXCHANGE a product !
AND that's ON TOP of the additional cost of the new colour I wanted.
Additionally they wanted photos of the items which were still in the original packing boxes....I did that..... they then asked for more photos from different angles..... I did that.
SHOCKINGLY EXPENSIVE company to deal with !

So its BUYER BEWARE with Life Interiors on Balmain Rd

I had an utterly frustrating experience with Life Interiors. I placed an order in December expecting delivery in January. On receiving the order confirmation the date showed as 21 February. That date came and went and has now been pushed back multiple times now to late April, each time with vague excuses that felt like stalling. It’s now mid March, past due, and I’m still empty-handed and out of pocket. Worse, when I asked for a refund, they flat-out refused, citing some fine print buried away on their website. In my opinion, their customer service is a masterclass in evasion, I have not personally had a worse online experience.

As an example of their ethics, take a look at their ratings on their website versus other locations, do your own research and make your own conclusions, I wish I did.

Based on my experience, I’d warn anyone to think twice before trusting their delivery promises—or their refund policy. Save yourself the headache and shop elsewhere.

Worst service I’ve ever received.

Purchased 4x Grasshopper Dining Chairs advertised as available floor stock.

When I received the invoice to secure my order, I questioned why it had a May delivery ETA. Customer service assured me the floor stock was allocated to me and that it would be delivered within a week.

Next day 4x Aus Post package labels were created.

Next day I received confirmation of delivery to occur within 48hr with a delivery time of 11:01am (allowing 2 hour window)

Day of delivery, text message confirmation that delivery was occurring that day with a link to track the delivery driver.

12 minutes before delivery was due, I received an email advising the delivery failed. When I contact customer service, they advised that they needed to order the chairs in and ETA was May 2025.

I asked for a refund, no response for 3 days. Finally they confirmed they’d received my email and that the refund team would need to process it.

It’s been 10 days since the last email and I still haven’t received my refund.

I wouldn’t have purchased if the chairs weren’t available. Not that I need to justify anything. This is outright misleading conduct and they should be held accountable.

I’d add photos but my chairs haven’t arrived. Nor has my refund.

Awful company with zero customer service.

Ordered chairs before Christmas, only half arrived, they sent out a replacement that was damaged and then sent out one with no legs and the thread had gone on one of the screws.

Now won’t return or replace despite having sent several photos and proof that in fact their product is not fit for purpose.

Would stay well clear of any online purchases from this company and Debenhams for that matter.

Worst experience ever.
We ordered the Norah king bed. Our dream bed but the process was more of a nightmare than a dream. My husband had a bad work place injury so we opted to pay for the full service and have the delivery crew assemble our bed. The first disaster was the delivery crew dragging in the boxes covered in grease leaving a huge grease stain on our brand new wool carpet. I was devastated! They didn’t even tell us. They simple assembled the bed and thought they could drive away. They were down the driveway when we had to chase them and pull them up on the grease stain. They didn’t want to take responsibility for that. After they left we noticed that our bed was in fact damaged/faulty. Every side was damaged and the headboard was on an angle that couldn’t be adjusted.
I straight away called life interiors. The customer service wasn’t great. It took weeks for someone to come out and fix the carpet. Months for the bed to be replaced. It should’ve been a straight exchange but no they only wanted to replace parts not the whole.
After almost 3 months of waiting we finally got our replacement parts this week.
The whole process was a massive headache and the lack of care and communication was appalling. The bed was expensive and I expected better customer service or at least some compensation for all the stress and problems that they put us through.

I have worked with this company delivering goods to happy/grateful customers for over 2 months now. They are a pleasure to deal with.
My team loves everything about Life Interiors.

I ordered a table from this company. They said the table was in stock, but two months later, I still haven't received my order. I just found these reviews here and feel really disappointed. Why are companies like this allowed to operate? I am taking this with the consumer council—it is a waste of my time and money. PLEASE DO NOT BUY FROM THEM.

DO NOT ORDER FROM THIS COMPANY. I ordered 10 chairs in June - with a note on their website at time of ordering that stock had just arrived in their warehouse. I received ONE chair a month later and an email that the remaining chairs would take 2 months to come. They have since told me they will now arrive at the end of October/November. Over 4-5 MONTHS later!!!! I’m stuck with 1 chair and wasted MONTHS waiting for the others. TERRIBLE company.

I have really had such great experiences with Life Interiors. So far I’ve bought 2 queen beds, 2 rugs, 4 bar stools and waiting on Koppar bedside tables for which, I’ve received regular progress updates on. All of the items bought have been good quality and I’ve never had any issues with deliveries but today’s service blew me away. I had two gentlemen deliver the second bed I had bought. It had to be assembled and I had a tempur base and mattress that had to be placed into the new bed frame. These guys were so professional - did an amazing job and went out of their way to ensure it was done perfectly. They even helped to place the new rug under the bed so that it was just right. AND they were the nicest, most polite gentlemen. They left the room absolutely spic and span, removed every scrap of packaging and took pride in their delivery and workmanship. I so wish I had taken their names to give a personal shout out to them. They get my vote for the best delivery service in Australia - 5 stars to them. Because of this great service I will remain a loyal Life Interiors customer.

incapables de livrer et reportent la faute sur le transporteur (qui n'est autre que le nul de GLS). Ne font rien pour résoudre le problème en vous disant d'appeler le transporteur sans communiquer le numéro. C'est donc au client de résoudre le problème. Life interiors plus jamais. De très grands amateurs