Link Financial Outsourcing Reviews 

I have had an extremely disappointing experience dealing with this company. Despite clear evidence from multiple financial organisations confirming that my brother was the victim of identity fraud, they have repeatedly failed to engage with or properly investigate the complaint.

This matter has been ongoing since March and, as things stand, this is the only company that continues to report adverse information on my brother's credit file. Every other financial organisation involved has accepted the evidence and confirmed that he was the victim of identity fraud, yet this company has failed to properly investigate or take appropriate action.

My brother has a learning disability and is considered a vulnerable customer. At no stage has the company recognised or responded appropriately to his vulnerabilities, nor have they followed the expected standards for supporting vulnerable customers. Instead, they have continued to ignore the evidence and prolong the matter, causing unnecessary distress and continued damage to his credit record.

As a result, I have been forced to escalate the matter by submitting formal complaints to the Credit Services Association and the Financial Ombudsman Service, and I am now considering legal action and seeking compensation for the damage caused to his credit file and the impact on his mental health.

Based on my experience, I cannot recommend this company. Customers should expect complaints involving identity fraud, particularly where a vulnerable customer is involved to be investigated thoroughly, handled fairly, and resolved without unnecessary delay.

It was easy to get through , a little wait time but not too long.The agent I spoke to -Reece, was friendly and efficient and dealt with my query quickly

Jay was very helpful, understanding and polite and I didn't feel rushed in any way. Great👍.

Gemma was amazing and really helpful and kind!

Jo was very kind,supportive and explained things about my account clearly.

Reece was very helpful answering all my questions today, and has given some good advice

No issues, no problems, easy to deal with. Put mind at rest. Maybe everythibg very simple.

This company’s handling of our case has been nothing short of appalling. Following the loss of a loved one, we spent months trying to settle an account, enduring repeated delays, poor communication, and a complete lack of empathy. Even after finally reaching an agreement and making payment, we repeatedly chased for confirmation that the payment had been received, yet no confirmation has been provided.

What happened next was even more distressing. Despite an ongoing complaint regarding their conduct throughout this case, the company sent a letter addressed directly to the deceased, using her full name. Dear NAMED….. we are dealing with your complaint - it isn’t the account holders complaint when she’s dead! No consideration was given to the impact this could have on a grieving family. For a widower to open such a letter was deeply upsetting and entirely avoidable especially given they were told not to address communications to the deceased on the envelope - we did not expect the letters enclosed to be addressed to her as if she’s still alive.

From the outset, the customer service has been unacceptable. We have had to continually chase for responses and updates at a time when we should have been allowed to focus on grieving, not battling for basic communication and respect. Throughout the entire process, there appeared to be little regard for the human circumstances involved and a singular focus on recovering money. We have been chased for money and in a letter it stated they’d like to get matters finalised, despite us being told there was a hold on the account whilst we waited for final funeral costs.

The lack of compassion, professionalism, and sensitivity shown has been shocking. Companies dealing with bereavement cases should be held to a far higher standard than this. Based on our experience, their conduct deserves investigation.

Good and understanding

Spoke to Reece today about an issue, which was eventually resolved thank you

I have been trying to get in contact with this company for over a week. Emails are not responded to, phone calls..well you are left listening to horrible music for sooooooooo long. Believe it or not, I am trying to get them to take a payment from me!!! Not avoiding them at all. Can't make a payment online because they have all my details and should have take a payment on the 1st July so worried that if I do it online they will then suddenly take it again. What a $hit show.

I have had multiple letters about a debt I already paid under a DAS which I have evidence to prove. I have sent numerous emails no reply and called numerous times and can’t get through. I got through once and the woman on the phone told me it was all sorted which hasn’t been the case. I also tried to log into my account and can’t get into it despite resetting my password. The most recent letter states someone is coming to my house. If anyone turns up at my home I will be contacting the police.

Since having the letter and being taken under link financials I have attempted multiple phone calls but no answer , I have left my number for call backs but heard nothing . I can not set up a direct debt payment so having to remember to log in each month just to pay . I have sent emails but always get an automatic response and never an actual response . Never been able to speak to anyone wich is very frustrating

Great communication and very professional and helpful. Thank you reece

My experience was with someone called lloyd and he was very kind and good to talk to very helpful with all my questions I had very patient with me too helped me pay off my debt very sufficiently 5 star.

Received several texts and emails saying I owe debt. I sent an email asking them for evidence. They just said I owe money but provided no proof. I sent another email 2 months ago asking again for proof of which they never responded. I'm currently waiting 30+ minutes on the phone again after I gave up last time. Only way to get a response seems to be by complaining on here at how incompetent the company is as a whole.

excellent customer service.

V helpful and polite response to my query with Link.

Customer was very helpful and clear

I had a wonderful experience calling in today. The customer representative, Kai, was incredibly helpful and patient while assisting me with my account management. They took the time to truly understand my issue and were quick to find an effective workaround. Exceptional service!