Link Financial Outsourcing Reviews 

Scammers. I was a victim of identity fraud many years ago and they are trying to force me to pay a "debt" for a credit card obtained by the fraudster which is 23 years old. They are threatening to take my house to pay it. Reported to Police and Report Fraud who say what they are doing is illegal and they are committing a criminal offence by pursuing me but they won't stop. Reported to FCA and asking them to rescind their credit licence due to criminal activity.

Very helpful and completely sorted out payment plan

A positive experience with Links. Advisor Ben dealt with my queries in a sensible and efficient manner.

I spoke to Ben who listened, was understanding and empathetic to my situation

Very helpful everything easily explained and understood

Setting up my account , Reece was very professional and my query was dealt with swiftly.

Awful experience with the company today. I rang the company requesting to make the remaining of money i owe. I gave all the details but an employee refused to process the payment assuming someone else making the call, treating it as fraud. Absolutely Unacceptable experience

Service was polite. Quick and professional.

LINK FINANCIAL OUTSOURCING Ltd. Beware of this firm of debt collectors. They have been pursuing me relentlessly over a debt dating back to 2016 which is not acknowledged and is statute barred.
They send letters and phone relentlessly despite knowing that the debt is statute barred.
In an email dated 27th April this year they claimed that the account is not statute barred because a payment of £114.08 had been made on 16th January, 2023. This was a blatant and OUTRIGHT LIE.
I emailed their CEO, JOE MELTON on 12th May informing him that his staff had LIED TO ME IN WRITING but I received no response whatsoever.
I am 81 years of age living on benefits and these unscrupulous debt collectors are now threatening to send someone to my house to collect a debt which is not acknowledged and which is statute barred.
DO NOT TRUST THIS COMPANY."
UPDATE- 27th July 2018 - Received an unsigned 'DISPUTE FINAL RESPONSE LETTER' today repeating that a single payment was made in January 2023 without any evidence whatsoever. They intend to continue pursuing the debt. JOE MELTON, their CEO has been copied in to my response.

Mark Jones was both compassionate and succinct which made reaching an agreement a comfortable experience.

Much appreciated

This was because of the great understanding of my situation and ongoing support from the institute l will continue to place my trust within yourself

I had a great experience speaking with a lady who attended to me over the phone at Link Financial Outsourcing. She was professional, polite, patient, and very helpful. She listened carefully, answered all my questions clearly, and made the whole process easy. Excellent customer service. Thank you.

Reece was lovely so nice to talk too Thankyou for dealing with my situation

I have had an extremely disappointing experience dealing with this company. Despite clear evidence from multiple financial organisations confirming that my brother was the victim of identity fraud, they have repeatedly failed to engage with or properly investigate the complaint.

This matter has been ongoing since March and, as things stand, this is the only company that continues to report adverse information on my brother's credit file. Every other financial organisation involved has accepted the evidence and confirmed that he was the victim of identity fraud, yet this company has failed to properly investigate or take appropriate action.

My brother has a learning disability and is considered a vulnerable customer. At no stage has the company recognised or responded appropriately to his vulnerabilities, nor have they followed the expected standards for supporting vulnerable customers. Instead, they have continued to ignore the evidence and prolong the matter, causing unnecessary distress and continued damage to his credit record.

As a result, I have been forced to escalate the matter by submitting formal complaints to the Credit Services Association and the Financial Ombudsman Service, and I am now considering legal action and seeking compensation for the damage caused to his credit file and the impact on his mental health.

Based on my experience, I cannot recommend this company. Customers should expect complaints involving identity fraud, particularly where a vulnerable customer is involved to be investigated thoroughly, handled fairly, and resolved without unnecessary delay.

It was easy to get through , a little wait time but not too long.The agent I spoke to -Reece, was friendly and efficient and dealt with my query quickly

Jay was very helpful, understanding and polite and I didn't feel rushed in any way. Great👍.

Gemma was amazing and really helpful and kind!

Jo was very kind,supportive and explained things about my account clearly.

Reece was very helpful answering all my questions today, and has given some good advice

No issues, no problems, easy to deal with. Put mind at rest. Maybe everythibg very simple.