Link Financial Outsourcing Reviews 

Great customer service from Gill, very kind and helpful

UPDATE TO MY PREVIOUS REVIEW:
I don't know how this company is allowed to operate, it's an absolute SHAM.
I still have NO REPLY to my emails of 3rd April, 8th April and 14th April. I still have NO REPLY to my complaint about this from 17th April (4 WEEKS AGO). I still have heard NOTHING since I replied to the comment on my last review asking for more info despite this being TWO WEEKS AGO. They don't answer the phone when you do call, and I can't ring often due to my work constraints.

I am not asking for anything difficult or controversial - I'm asking to be able to register my account online which I can't as they must have some details incorrect. I'm asking for confirmation that the 2 payments my old provider have confirmed, in writing, that they've passed over have been received and applied, and I basically just want to be able to pay.

I am going to give this 1 more week to receive a full response via email or I am going to the Financial Ombudsman Service about the fact that you simply cannot contact them and the stress that trying to contact this not-fit-for-purpose company brings.

I had a very supportive and reassuring conversation with Emily today. She was patient and attentive regarding my circumstances and put me at ease with her compassion and understanding. She provided me with helpful information and advice making my situation more tolerable with strong hopes of resolution. I very much appreciated how well she dealt with me and my difficulties, thank you Emily!

Every time I call the response is happy, understanding, no pressure and lovely to speak to.

Dreadful company to try and deal with.

I fell in financial difficulties and my loan was passed to link financial.
I contacted and completed an application with StepChange who advised they would contact my creditors and never have.
As a result, link have issued ccj paperwork.

Link have send numerous threatening emails from a 'do not reply' email address.
I have then made multiple attempts to contact link over several weeks and do not receive a reply.
Their phones are not manned. Whether you call using option 1, 2 or 3. Nobody ever answers.
I have made 6 phone calls at different times of the day.
I also sent an email to the contact details listed on their website 2 weeks ago, along with an additional follow up and neither have been responded to.
I know these have been received as they issue an auto response.

This company calls me 5+ times per day from different numbers. I am not the person they are trying to reach. I've reached out to them to get my number removed from the system but the calls continue.

Please rectify this ASAP.

Ben was very professional and respectful during our conversation.

I felt listened to

I was put at ease by my caseworker in what is currently a very difficult time for me.

IMFORMATION SENT VIA TRUSTPILOT TO YOURSELVES , NOW ITS UP TO YOU TO RING ME AGAIN… BUT I KNOW YOU WON’T

The worst company ever .I do suspect them of fraud I have an account with them . The account never worked to go online it says that they don't find the details you try to find them nobody's answering the phone I've done that four of five times they're lying of the amount that I need to give them I meant to have an loan of a 1000£ that I paid 500 pounds from my bank account is showing that to them and from another bank account 300 pounds there's still sending me letter that I owe them 760 pounds where they come in with the amount I don't understand. I send them a email no answer to the email as well I'll be documenting everything and go further with going in court and accuse them to fraud.

**additional info added 2 hours after link financial replied... Where is this request for further info?? I haven't had a message or email asking for it... Again my point is upheld.. Joke of a company!!!! ****

How are you supposed to sort your finances out when you cant even speak to these people!!!?
All I am trying to do is get a settlement figure to clear my loan off, calls never get answered, left several voicemail, sent emails and not responded to.
My next step will be to cancel my payment, I'm pretty sure they will contact me if I do that!!!
Absolute joke of a company

Reece from Link was very helpful. He provided me with all the information i needed and dealt with my query quickly and efficiently.

what have you got to do to speak to someone from this company? Emails not replied to and phone calls never answered- beyond frustrating!!

Jo was a very nice lady very helpful and gave good clear answers to help me understand everything thank you Jo

Had a fantastic conversation this afternoon with Kye, who made the whole process very relaxed and informal. All the information was both concise and easily digested. I'm extremely happy with the whole process from start to finish.

So far I have left 5 voicemails and sent 6 emails to both the info and complaints mailbox and had no reply to anyone. I am trying to get help with a case of identity theft that is affecting my credit score, all agencies I have spoke to, have said it needs to be the debt management company. Please can somebody help !

I have received a letter from Link, have tried numerous times to get in contact with them and they are impossible to get hold of! How can people come to agreements if they are impossible to contact! It's appalling

I have tried on numerous occasions to contact this company by phone, and after been put on hold for up to 45 minutes at a time, they then hang up on me. I am happy to come to some sort of agreement however if communication is difficult or non-existent how can I find a solution to the issue. Very unprofessional

The advisers were very polite and helpful. They explained everything clearly.