lolitain Reviews 

Stunning products and great quality. I love my items for cosplay and every day wear as well! Customer service is very communicative and helpful as well.

Love this shop! I can find so many cute dresses, wigs, shoes and even accessories to match! 💕 I also love how quick they are to respond if I need any help. Super excited to order more from them!

DO NOT BUY! They claimed processing time was 5 days... ten days later, I request to cancel the order. I've now sent around five emails. Everytime I send an email, they reply with minimal response and no help. I doubt I'll get back my money nor get the wigs I ordered. Scam site.

This company is very professional and had great communication skills! They are very kind and all their products are of high quality and great price range!! This shop sells a wide range of items including : accessories, clothing, hair products, wigs, jewellery and a lot of other amazing items! I can’t wait to receive mine to show them on my social medias and to my friends!

Es una tienda encantadora, con una gran variedad de productos estilo lolita, van desde vestidos hasta abrigos, pelucas y accesorios variados que no se encuentran en cualquier otra tienda, productos de buena calidad y envíos internacionales, buen servicio y una estética divina en su página de Instagram. Totalmente recomendada esta página preciosa llena de productos divinos para todos los gustos

I really love that they answer so quickly when there’s a problem. They have a big wig selection and I am a wig addict so this is heaven to me. I spent so much time looking through them all! The prices are fair and the website tidy.

This store is AMAZING! Customer service on point, and super high quality products! Especially wigs and dresses!

The store is absolutely adorable, they have some amazing clothing and accessories for fashion or cosplay purposes and a huge assortment of very affordable wigs. Anyone can find something for themselves 💞

Lolitain is simply the best site to buy articles about Japanese lolita culture and cosplay. They have a large number of very cute items, too adorable, such as wigs of all kinds, shoes and even lolita-style dresses that are wonderful and the best thing is the affordable price, you definitely have to buy there.

The Lolitan store is one of the best in the world since it has many excellent quality items at the best prices, it also has dresses, jackets, pants, t-shirts, bags, accessories, footwear and many other items that are worth buying. . It also has a professional shipping service that ships all over the world Which I think is great.

Hello yes my name is Gaby as soon as I visit this shop for ladies I think the items are very cute and kawaii, mostly the wigs! Look very nice and pretty. I literally Can’t wait for the one I choose to arrive and try it out ☺️

Lolitain is literally the cutest shop ever! They literally have EVERYTHING you could possibly think. As my first purchase, I got a skirt and it is the prettiest thing ever, I cannot wait to style it. The customer service is always responsive and very friendly. I highly recommend purchasing from them :)

A shop with a lot of choice, very nice clothes and wigs. I recommend.

I love Lolitain! I would definitely recommend their shop. I ordered a wig. They have an amazing selection of wigs. Their clothing and accessories are also adorable. Awesome customer service, they keep in contact. The wigs are good quality and very pretty. Shop here for awesome wigs, clothing, accessories, and more!

A good place to shop :)
Honestly I’m quite satisfied with this website, sometimes I’m a little nervous before I order so I like writing reviews for the rest to read.
It was easy to order, I got a wig (I’d like to get clothing later) and I’m very happy with it, but apart from the products, the website is very easy to use and I like that they have coupons so you get discounts. Downside is that shipping might take a while but that’s to be expected so don’t order if you need anything too soon.

If I could rate Lolitain no stars, I would. My whole experience with Lolitain has been awful. First of all, I placed an order for this dress and while I got a confirmation email regarding the order I didn't receive any updates regarding it.

It had been two weeks so I decided to email the company to check on the status of my order. They said the factory is still making my dress and once the factory is done with it, then they'll ship it out.

... Okay? So the product they're selling on their site isn't readily available nor do they have inventory of it already to ship it to the customer? I brushed it off, and they did send me a shipping confirmation email regarding it being shipped to me.

Unfortunately, once I got the dress it didn't fit me and it was too small. I figured since the company had to get the dress made for me, they'd be better off if I returned the dress to them so they can sell the dress to a customer that fits that size, right?

Wrong. I checked their site regarding the returns process, and it's very confusing yet weirdly strict. On their site, they said in order to return item you need to take a photo:

"For standard size dresses, if there are any size problems, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to service (at) lolitain (dot) com and our customer service may have the designated personnel to deal with the dispute and a reply will be offered within 24 hours."

In addition to that: "Contact our Customer Service within 24 hours after your receiving the orders. Include a specific explanation and clear corresponding photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service."

This site is not customer service friendly nor is it returns friendly. I have never encountered a store where their return process limits requests within 24 hours of the order. I complied with their instructions and sent photos of the dress not even being able to go over my hips within 24 hours of receiving my order.

I got a response days later with the address I was supposed to return my dress to. I didn't realize it at the time, but they only provided me with the address and no shipping label. So I went to DHL to return it, and filled everything out only to find out that I had to pay for shipping to China myself and that alone cost almost $100. Almost as much as the dress itself.

Even the DHL service employee said it's fishy this retail company doesn't provide a customer with a return label and how the shipping is pretty much the same cost as the dress.

I showed the company my receipt and inquired as to why there was no shipping label provided with my return order. I asked if it was possible to receive shipping reimbursed along with my refund.

To which the company said they refuse to reimburse me for the shipping of my returned item. They said they do not provide shipping return labels. I inquired further and explained with a photo of my DHL receipt how it cost me $100 just to ship the dress back to them, but they responded in a rude email how they won't reimburse me until they receive my package, and how they don't provide shipping return labels.

The whole customer service experience Lolitain provides is not flexible nor are they professional. I wouldn't recommend this company to anyone, and if they keep this rate up of customer service I don't foresee them lasting long in the retail business. If you also happen to receive a product that doesn't fit, you're better off re-selling the item rather than going through their returns process.

It's a nice online shop with lots of cute items, wigs, make-up and much more. I ordered a wig and I hope it arrives quickly. Contact with the shop is also excellent.

Ordered a dress with express shipping on a time crunch. Processing time was around a week. Shipping arrived within 3 working days which was fantastic. Dress is of very good quality, a few stray strings but good nonetheless, all good quality and exactly as pictured. I emailed asking about how long shipping would take as I’d heard debatable reviews but they were very quick to reply with tracking information, and their customer service on instagram was equally good.

Bought 3 dresses as Christmas present for my niece. 2 fitted but 1 was way too small. Contacted customer services and was asked to return item via Royal Mail and provide them with a tracking reference number, item posted 15.1 22 and emailed them with the details of the tracking reference supplied royal mail. Despite several emails and messages left on their website, the company is no longer responding.i have yet to receive a refund,item is in China but they refuse to track the item from their end. Absolutely disgusted and appalled with the lack of customer service from this company. Will not be buying anything from them again.

I really like Lolitain, there is a lot of different choices and all the lolita’s clothes and accessories are very pretty ! Also the wigs are very pretty and good quality ! And there’s a lot of choice too, I recommend it !
Love it