London Corona Test Centre Reviews 

85
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Test kits arrived in time but this company relies completely on Royal Mail posting times, meaning that you might have to wait longer than 48 hours to get your test results, bear in mind that I am stil... Toon meer

Beoordeeld met 5 van de 5 sterren

Used LCTC for my Day 2 tests for myself and my family. The kits arrived at our hotel and were ready for us to take when we arrived. Swift delivery and service. Received all results within 24 hours onc... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent service, booked a appointment for my test to release at the Ruislip Clinic. Opted for 6 hours since I had arrangements later that day. Lady taking my swab was professional and ge... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent customer service - answered all emails and have active phone support if you need. Done a rapid test to release and received my results in less than 3 hours! Will definitely recommend... Toon meer

Bedrijfsgegevens

  1. Medisch laboratorium
  2. ook in
  3. Reisvaccinatiekliniek

Geschreven door het bedrijf

Test Centre for Coronavirus with our fast and highly accurate COVID-19 tests for Fit to Fly and Test to Release.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

85 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(85)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service - answered all emails and have active phone support if you need.
Done a rapid test to release and received my results in less than 3 hours!

Will definitely recommend and use on my future travels.

Keep up the good work!

26 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Grateful.

Satisfied with the services I received, results turn around time was as stipulated in the website.I will recommend this testing centre any day.
Thank you.

25 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Efficient

I was in and out really quickly. Team were efficient and put me at ease and location was well set-up, clean and test area was private.

21 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service.

Used for my Day 2 and Day 8 & Day 5 Test to release testing - results were swift. Kits arrived on time with simple instructions. Great service.

14 juni 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

It is very important when you fly and…

It is very important when you fly and when you order the test and everything will be great. Everything was on time!

11 juni 2021
Review zonder uitnodiging
Logo London Corona Test Centre

Antwoord van London Corona Test Centre

Dear Kristian,
Thank you for your review!
We take great pride in delivering great customer service to our customers and want full satisfaction.

Hope to see you again soon.

Kind Regards,
London Corona Test Centre

Beoordeeld met 1 van de 5 sterren

Very frustrating experience

Very frustrating experience
We ordered the Day2 and Day 8 test kits on the 28th of May. We had to call on 01.06.2021 and ask for the kits and after our call they were sent to us. The kits arrived on the 02.06.2021, my day 3 from my arrival. Then we had to chase the result for day 2 as NHS started asking why I have not done the day 2 test. After 3 calls at last I got the result today 06.06.21. I dread to think what I have to do to get my day 8 result. Poor service!

6 juni 2021
Review zonder uitnodiging
Logo London Corona Test Centre

Antwoord van London Corona Test Centre

Dear Roumi,
Thank you for your review.
We take great pride in delivering great customer service to our customers and want full satisfaction.
Your order was placed on 28/05 late that night, and it was shipped the following day on 29/05 as per tracking.
When placing the order, you were acknowledged that there would be delays due to the bank holiday weekend which is out of our control and subject to our mailing company.
Therefore, the delay in the kits was out of our control and to prevent this happening again on a bank holiday weekend, we advise to place your order well in advance before your arrival to get your kits ready.
I hope you understand this, and re-review our service.
If you would like anymore clarification, please email us on tests@londoncoronatestcentre.com

Kind Regards,
London Corona Test Centre

Beoordeeld met 5 van de 5 sterren

Everything went according to plan.

4 juni 2021
Review zonder uitnodiging
Logo London Corona Test Centre

Antwoord van London Corona Test Centre

Dear John,
Thank you for your review!
We take great pride in delivering great customer service to our customers and want full satisfaction.

Hope to see you again soon.

Kind Regards,
London Corona Test Centre

Beoordeeld met 4 van de 5 sterren

Good service and test received in time

4 juni 2021
Review zonder uitnodiging
Logo London Corona Test Centre

Antwoord van London Corona Test Centre

Dear Jon,
Thank you for your review!
We take great pride in delivering great customer service to our customers and want full satisfaction.

Hope to see you again soon.

Kind Regards,
London Corona Test Centre

Beoordeeld met 5 van de 5 sterren

Friendly and quick service

Ended up needing last minute test. They were quick to accommodate me, very friendly and quick and results came back quickly as well. Would absolutely recommend!

3 juni 2021
Review zonder uitnodiging
Logo London Corona Test Centre

Antwoord van London Corona Test Centre

Dear Daniella,
Thank you for your review!
We take great pride in delivering great customer service to our customers and want full satisfaction.

Hope to see you again soon.

Kind Regards,
London Corona Test Centre

Beoordeeld met 4 van de 5 sterren

Very helpful and very quick…

Very helpful and very quick service.Well done.

22 mei 2021
Review zonder uitnodiging
Logo London Corona Test Centre

Antwoord van London Corona Test Centre

Dear Skerdilajd,
Thank you for your review!
We take great pride in delivering great customer service to our customers and want full satisfaction.

Hope to see you again soon.

Kind Regards,
London Corona Test Centre

Beoordeeld met 4 van de 5 sterren

Responsive customer service

20 mei 2021
Review zonder uitnodiging
Logo London Corona Test Centre

Antwoord van London Corona Test Centre

Dear Jeff,
Thank you for your review!
We take great pride in delivering great customer service to our customers and want full satisfaction.

Hope to see you again soon.

Kind Regards,
London Corona Test Centre

Beoordeeld met 1 van de 5 sterren

Terrible customer service

I found my experience an extremely frustrating one.

Firstly I never received an invoice for my day five Test to Release kit, just an auto generated confirmation that included no reference number or instructions.

The test kit itself had no instructions or guidance. It was for postage via Royal Mail Tracked Delivery - yet you cannot actually track the delivery as Royal Mail do not allow COVID tests to be sent via this service.

I called three times trying to get a VAT invoice. My day five fell on the Saturday so I required my results on Monday as I had a medical appointment the following day. I paid for results within 24 hours. I did not get them. I called before 6pm and was told "within 48 hours". When I explained I had paid for a faster service the man on the phone disappeared for a lengthy period of time and said I would receive the result after 6pm that evening (he also said I would finally get the VAT invoice).

I finally receive my result shortly before 8am the following morning. Luckily I had not cancelled my appointment.

As I write this review I am once again on hold as I try to get someone to finally send me a VAT invoice. I fear this is in vain but I will keep trying.

Edit: the response from the London Corona Test Centre addresses only the invoice rather than the lack of instructions in the kit or the slow service. As of such I cannot recommend their services.

19 mei 2021
Review zonder uitnodiging
Logo London Corona Test Centre

Antwoord van London Corona Test Centre

Dear Frankie,
Thank you for your review.
We take great pride in delivering great customer service to our customers and want full satisfaction.
Your invoice was delivered to you on the 19/05 before this review was live.
On the invoice, it had written that 'No VAT applicable on the above invoice unless stated'.
We hope to satisfy your needs again if you wish, please email us at tests@londoncoronatestcentre.com if you would like a discount on your next booking.

Kind Regards,
London Corona Test Centre

Beoordeeld met 5 van de 5 sterren

Great service

Great service! very helpful and friendly, very efficient

28 april 2021
Review zonder uitnodiging
Logo London Corona Test Centre

Antwoord van London Corona Test Centre

Dear GM,
Thank you for your review!
We take great pride in delivering great customer service to our customers and want full satisfaction.

Hope to see you again soon.

Kind Regards,
London Corona Test Centre

Beoordeeld met 5 van de 5 sterren

Fast service

Fast service, received results within 24hrs.

14 april 2021
Review zonder uitnodiging
Logo London Corona Test Centre

Antwoord van London Corona Test Centre

Dear Andreas,
Thank you for your review!
We take great pride in delivering great customer service to our customers and want full satisfaction.

Hope to see you again soon.

Kind Regards,
London Corona Test Centre

Beoordeeld met 4 van de 5 sterren

Easy and fast

14 april 2021
Logo London Corona Test Centre

Antwoord van London Corona Test Centre

Thank you for your review. Means a lot to us.

Beoordeeld met 5 van de 5 sterren

Great service

Great service, got fit to fly certificate within 24 hours. Will use again when needed.

3 april 2021
Review zonder uitnodiging
Logo London Corona Test Centre

Antwoord van London Corona Test Centre

Thank you for your review. Means a lot to us.

Beoordeeld met 5 van de 5 sterren

The best

Full help and very profesionale!!
The best team , but I will recomand to everybody!!

3 april 2021
Logo London Corona Test Centre

Antwoord van London Corona Test Centre

Thank you for your review. Means a lot to us.

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