LORETA Reviews 

I strongly advise caution when shopping with Loreta.
I placed an order for a dress with express shipping for an upcoming event. After purchasing, I was informed of a 10-day dispatch delay—something that was not disclosed on the product page prior to checkout. I requested either a timely dispatch or a refund, but instead:
- My order was cancelled without my consent.
- I was issued store credit I did not request or agree to.
- All requests for a refund to my original payment method have been refused.

To make matters worse, I discovered the exact same dress on Shein for a fraction of the cost, with their shipping taking 10 days to arrive and Loreta having a 10 day dispatch wait time, raising serious questions about product sourcing and pricing transparency.

I have now escalated this matter to Afterpay, the ACCC, and WA Consumer Protection due to the company’s refusal to comply with Australian Consumer Law, which states customers are entitled to a refund if goods are not supplied within a reasonable timeframe.

This has been one of the most frustrating online shopping experiences I’ve ever had. I would strongly recommend avoiding this company and purchasing from retailers with clear shipping policies.

Bought items from their 24 hour collection, ordered and paid for before 12pm Wednesday… didn’t arrive until the following Monday… AND I paid for express shipping… when items arrived the dress had previously been worn, with stains on it. Then the return policy was an absolute cluster! It’s been over a month and I still haven’t received my returns. Customer service is just lacklustre… says response times 1-2days where as I had to send weekly update requests.

Just a nightmare to deal with

Ordered an outfit for overnight shipping (3 weeks later still haven't received anything)
I have emailed support office multiple times and just keep getting apologies and deferrals. tried for a refund and was just ignored.
spent over $500 on this dress and most definitely will never be purchasing from these guys again

Never order from this business! They can’t deliver in a reasonable time line and then won’t give you your money back. For an event driven business you would think that they would understand that customers are purchasing for an event. 6 weeks to be told to ‘pick another dress’ is unacceptable.
Refusing to refund. I can see multiple other customers with the same problem. Lodge complaints with accc. They people need to be shut down

Ordered express shipping paid extra for it only to be told the day I thought I was going to receive it that it wasn’t going to be dispatched u til the end of the month - no one to speak to over the phone had to use instagram and even with a response absolutely no care and no answer to my question on why they have overnight shipping as an option - her reply just said I’ve just been told this maybe order something else and we can dispatch today ? do not order from this website ! Getting my money back will be a nightmare I can already see

It seems there might have been a change in management, but the quality remains excellent. It took about a week to receive my order, yet the customer service was excellent. I didn’t need to return anything, but I loved my dress so much that I bought another one in a larger size. Definitely recommend Loreta!

Ordered shoes, shipping was FAST. Won their Instagram giveaway back in 2020 and used the gift card for a dress, quality was great. Ordered shoes now, and wow, still impressed. Only thing, I wish they had more new arrivals. Feels like some styles have been around forever. But quality-wise, can’t complain :) thanks

My sis gifted me a Loreta dress in 2022, and since then, I’ve been hooked. Their stuff is pricy compared to other brands, but the quality makes up for it. Only thing I wish? More sales & better return policy. I don’t mind getting store credit since I shop here often, but more flexibility would be nice. 9/10 recommend!

Been a Loreta fan since 2016! Long term customer here. Their one-piece swimsuits are hands down the best. Still rocking the ones I bought years ago, and the quality hasn’t changed; thick, durable, and super flattering. I usually don’t write reviews, but seeing some negative ones made me want to vouch for them. Only thing, shipping used to be faster before COVID, but still worth it.

Fast shipping, smooth transaction. Emailed them with a question, and Cara got back to me in just a few hours, I am pleased! Wore my dress for my baby shower and felt amazing. Got sooo many compliments! Would def recommend.

Omg, the Cinderella heels… I was hesitant ‘cause of some bad reviews, but I took the risk, and WOW! These shoes are insane, they sparkled all night. Only downside? They had a slight glue smell at first, but honestly, they looked better than any of other shoes I have ever bought. Will def be shopping here again :)

Exchanges were smooth process for me. I sent back my Dubai dress for a new size, and boom, had it back in 3 days. Fit was a little loose, but not a big deal, I can grow into it. Also, if you’re a mom, it’s pump-friendly! Fabric feels really luxe too. Very happy customer.

The quality and pricing are both amazing and I am beyond impressed. Like many others I do wish they introduced more styles. I own over 30 Loreta dresses and it looks like they only drop around 100 new styles annually. I cannot say for sure but I do end up buying almost everything from their site. Their quality is on another level compared to mainstream brands. I really hope they keep evolving and bringing out exciting designs in the future.

I had no issues with delivery like some other reviews mentioned- got my order in just 2 days!
Super happy with it and already planning to make a new purchase for my birthday. Thanks to the team for the great service!

Love the products, but shipping times need a serious upgrade! Feels like I'm waiting for deliveries on horseback, honestly. If you improve shipping speed, I'd definitely buy more from you. It honestly feels like the company isn't trying to get more orders, but faster shipping = more sales. Just a tip from one business owner to another!

I've been shopping with Loreta for over 5 years, and while I loe the products, it's been a bit of a hit or miss lately. The quality is always great, but the customer support and shipping times can be super inconsistent. One time, I got my order delivered in less than a day over the weekend (didn't even know they offered weekend delivery!), but another time, it took 3 weeks. I still love the brand, but I just wish they were a bit more reliable.

Okay, so I ordered the Stella Maxi Dress for a formal event, and OMG, the dress is gorgeous! The fabric is super thick and high-quality, and it fits so well—it literally made me feel like a princess. BUT the shipping took forever (like, over four weeks??). I was freaking out because I needed it for a specific date, and I had to email customer service just to get an update. I really wish they had told me about the delay sooner.

I wore the Diva Couture Gown to a wedding, and I’ve never gotten so many compliments in my life. The gold color is beautiful, and the fit is perfect. It honestly looks like a designer dress for a fraction of the price.

Okay, the Curves Galore Dress is legit the sexiest dress I own. It hugs in all the right places, and the quality is 100x better than what you’d find at most fast fashion stores. I was worried it might be too tight, but the fabric is super stretchy and comfortable. 10/10 recommend!

Shipping took a bit longer than expected! But customer support was super quick to respond! Quality was exactly what I expected - nothing amazing but solid!