LORETA Reviews 

Been 7 weeks still haven't received my dress. Needed it for a party 3 weeks ago. Pretty disappointing seeing as though it was only coming from Melbourne.

Honestly I could not be happier with my purchase. I originally ordered the wrong size and customer support were amazing in helping me exchange. Highly recommend.

Great customer service when I have had an issue with a faulty item or credit they fixed it straight away. I have bought several dresses from here and they have been of really good quality love these dresses

Very happy with my purchase of my bandage dress, incredible quality & fit. This store is now my go to store for all my bandage dresses. Customer service was amazing & super helpful. I’m very pleased with my purchase & experience

I cannot believe how far out of their way this company went to be rude and unhelpful with a return that I had requested. They had denied a refund to me, and even when I requested the correct size to be sent back to me instead they have said I sent it outside of the 14 day period, when in fact it was 10 business days after receiving the item. This was for my 40th, these people were so rude, and really didnt care at all when I explained my situation. I was told that it was ridiculous for me to expect for them to carry all sizes at all times, (which seems so odd to me), but be aware of this if you think you may need a different size. Also be aware that the dress I ordered was really big, and I am a standard size in all other brands. The customer care representative really needs to learn what that title means, as she literally was not interested in helping in any way. SO disappointing. I am still waiting to find out if they will honor their returns policy - fingers crossed that is the case.

I ordered a dress for my engagement party from LORETA, early December last year and it STILL hasn't arrived. I emailed them about it and it literally took them a month to reply and then blamed Australia Post. I was really good about it and just asked for a refund so I could buy another dress.

It took them weeks to reply to my email, only to refuse the refund which I am entitled to receive
under the ACCC "intention not to supply goods" act. I'm not the type of person to contact the ACCC to find out my rights or leave a bad review (this if my first bad review) but this Company have stolen my money and are not replying to my emails nor answering my calls.

The ACCC have advised me to take the next step which I'm about to do confusing they ignored my last email where the ACCC advised me to give them a deadline for processing my money back.

Not at all with the trouble!!

My daughter fell in love with the TUTU dress as soon as she found it online as she was looking for a dress for her year 6 formal, due to qld border restrictions we were stuck buying online due to not wanting to have the same dress as every other girl. After reading the reviews I was hesitant to order, however I measured her and compared this to the chart online and a size 6 had her exact measurements so I took a chance and ordered, the dress was delivered the next business day, and it’s stunning, fantastic quality and looks beautiful, and most importantly fits exactly as it should. I would not hesitate to buy here again, and I’m pretty sure the little miss already has a shopping cart going 😊

Perfect Dresses
Great Site
Fast Shipping
Highly Recommend
❤️

Purchased this dress with overnight freight as I had an event on in 2 days, I received the dress tried it on and both clips instantly broke with no stress put on them at all. Very poor quality. I am usually a size 10 but purchased a 14 because I read reviews on a lot of dresses from this site not being true to size and I wanted to make sure I had the extra length. The dress fitted fine so I'm lucky I did not purchase my actual size because it would have not fit. (I am 65kgs & 169cm). Loreta have also refused to refund my money as their return policy states if the item can be replaced they will not refund. However they were not able to replace the item before the event I needed it for so I had to go and purchase a whole new outfit. There needs to be a note made to the overnight freight policy that if you receive a faulty item and we cant replace it in the time you require we still will not refund your money.

Very disappointed.

Ordered a dress, I'm usually size 12, it was so tight it didnt fit well at all and the colour was different to what the photos portrayed. I returned it for a size 14 in a different dress and the same problem..its such a tight fit, not worth the money at all, not to mention it took nearly 3 weeks for the order to arrive both times. I won't be buy in from Loreta again.

I loved my bandage dress! Will buy another one for my next event

I have purchased from Loreta twice. My first experience was great and the dress was really good quality.
Unfortunately my second experience hasn’t been so good.
I purchased a pre order dress & a pair of boots on 5th March. When I hadn’t received the boots by 17th March I emailed to follow up.....no reply.
I then received a email to rate my purchase that I still hadn’t received so I contacted AUPost & they said it had never been collected from them. So I emailed Loreta again on 18th & received a reply on 20th saying they will follow up.
After not hearing from them for 5 days I emailed again to ask if they contacted AU Post.....no reply. On the 31st March I emailed again received a reply saying they would follow up with AU Post again.
14th April I still haven’t heard from them so I email and ask what’s happening as it’s now been over a month.
Get a reply on 16th of April saying AU Post hasn’t contacted them after their initial query. They ask me if I want a credit or for the item to be resent. I replied stating I am hesitant to get them resent since I have already waited over a month but I really want the boots so will wait.
22nd April I emailed as I had not heard from them asking for any updates.
Received a reply the next day saying AU Post has lost the parcel and that they no longer had the boots in my size so would I like to wait for them to re stock (no approx timeframe given) or store credit. I asked for a refund and was refused.

My pre order dress was expected to arrive 1-2 months after purchase date so between 5th April & 5th May. I have not received it yet or any information regarding when it will arrive so I have no idea how much longer I will have to wait for this but wanting to get these boots sorted before going into that.

Summary: beautiful clothing however I would be hesitant to buy anything if you require it within a month or so and make sure there are other things on the website you like because they don’t offer refunds.

We purchased dresses from this site for a bridal party. The dress arrived so fast and were beautifully packaged. The quality and fit of the dresses are stunning. Would definitely buy from this site again. Cannot wait to wear the dress!!

I ordered the Milan Maxi dress in hot pink (Size 8 AUS)
The packaging was amazing. I got it delivered to my work and literally everyone asked me what it was.
The dress is really soft and has a great flow of fabric. Unfortunately, it is a little too tight from the bust area so would have to return it. But, for sure getting another one from the store credit.
Great experience Loreta, keep up the good work :)

I have recently purchased from Loreta and unhappy to say that I will NOT be returning.
I originally bought a dress for a wedding, however due to extreme personal circumstances I was not longer able to attend such wedding. I had emailed to organise a refund; was told this was not in their policy (even though I’d hoped due to the circumstances they may make an exception) . That was fair so they offered store credit.
Now I was already out of pocket for the dress & postage x2, but had store credit.
I was going to give the store credit to a friend who actually referred me to the store, however she encouraged me to try another ‘casual’ dress as a gift for my sisters birthday.
This is where my problem lies..
I purchased a dress in size 6 (I’m usually an 8 and the previous dress i ordered was way too big in size 8 so went down a size).
I have received the item and it is faulty.
The stitching is incomplete on a good 10cm stretch of lace and unwearable.
I understand their policy states store credit, So I’m sure that’s what I’m in for again. However I do not trust buying from this store as the quality is not guaranteed and the sizing is very very off!!
I’m extremely disappointed as now I will be out pocket again, having to send the item back but also receive a store credit which will go unused due to their sizings being off.

My friend who also recommended Loreta is sorely disappointed. I can assure we will both no longer recommend or refer anyone to Loreta.

I bought the Navy stiletto, with the crystal buckle shoe for our work ball. I got them next day delivery! Absolute amazing, the service and presentations was exceptional!!
Bring us more shoes!!!! I will definitely buy again!!

I have just ordered a top and a skirt set recently. (I’m so excited for it to arrive) I have a lot of dresses that I like but most of them are out of stock for size 8-10. Hope Loreta make more sizes in the future. The designs are fantastic 🥰🥰

Inconsistency in sizing, ridiculously short refund period which does not cater for if you need to return items from a different country. There are also several misleading things about Loreta. Worst customer service experience I have had out of my entire online shopping life. They advertise sizes 6-16 but their sizes actually come in S/M/X. Generic sizing and untruthful to customers. A dishonest way for the company to save costs. I have had better customer service from places like boohoo and pretty little thing. Cheaper quality but they definitely dont mislead customers. Oh and you dont have to go back and forth via email stressing about refunds with other websites like you do with Loreta. Expect to pay over $15 to return items to Loreta if the sizing is incorrect. They dont offer free returns like boohoo or ASOS, so with their incorrect sizing you are either stuck with items that dont fit properly or you have to pay for shipping twice- to receive the products and one to return them.

Great customer service
Bought a dress had an issue with it, they tried to resolve it quickly by giving me 2 opinions, send it to a Taylor and send them the receipt for reimbursement or they send free postage and I send the dress back for another one, If they missed my call they did call me back, I will be buying from "Loreta" again.

Hi loreta I ordered a dress in April as it was a pre order and I still haven't received it just wondering when I'm actually going to receive it please it's been way too long now and I feel let down could you please find out when it will arrive. Thankyou