Lovell Homes Reviews 

Sales Manager, Darran is very patient, informative and took time to tour around the area which is very helpful to a foreigner. The show apartment together with its internal decor seems appealing. Overall it was a good experience.

We purchase house with this company in Burton on trent and at the moment we can say is everything really professional. We dealing with guy call Chris and he is so professional, understanding and willing to help you with everything, really lovely person and 100percent review for him. Thank you and looking forward to see how all will end.

Chloe, She is very helpfull friendly and informative.
Great at her job, no ask is to small for her.
It is a pleasure to go and see her, always smiling and engaging with us, we have viewed the house with her and she has shown us carpets hard flooring and window dressings. including all the plans inside and outside the house. She is an asset to your company.

Visited the Hopton development with my partner, would love to live there, lots of help from the site person Deborah, who was very patient in explaining the process to us even though we’re not in a position to buy yet. Great houses !

Jacqueline at Central Square was extremely friendly and explained all the key details well to put me in the best possible place to make a decision on the plot. After deciding to proceed the whole process was made simple as it could be which was welcome as a busy professional.

I recently purchased a new home at Royal Victoria Court for the Detached 4 Bed room house and have had a very positive experience with Lovell Homes. From the initial viewing through to completion, the team was professional, responsive, and helpful at every stage.
The sales staff were knowledgeable and kept me informed throughout the process, making what can often be a stressful experience much easier to manage. Any questions or concerns were addressed promptly, and communication was clear and transparent.
The quality of the new home is excellent, with a modern design, good specification, and attention to detail. The development itself is well planned, in a convenient location, and provides a pleasant environment for residents.
I would particularly like to thank the sales(Luca and team) and site teams for their support, professionalism, and commitment to customer satisfaction. Overall, I am very happy with my purchase and would recommend Lovell Homes to anyone considering a new-build property.

From start to finish, Kinsted/Lovell have been exceptional. They are efficient, informative, and friendly, always willing to help. I would highly recommend them to anyone. I was amazed when they knocked on my door on the day I moved in to ensure everything was alright. I can't praise them enough, truly outstanding!

Save yourself the stress — do NOT purchase flooring through Lovell when buying your home.

It may seem convenient, but it’s far from worth it. We’ve experienced endless issues, including repeated repairs and re-installations, and the problems still aren’t resolved. It’s been incredibly frustrating and has completely overshadowed what should have been an exciting experience.

We are now taking the matter to the Ombudsman.

Learn from our mistake — go elsewhere for your flooring. It will be cheaper, smoother, and far less stressful.

If I could give 0 stars, I would.

So far, my experience with Lovell has been excellent!

Vicki and Jayne, who are looking after the Laurel Gate development, have been open, honest, and incredibly quick to respond to any queries.

It’s really reassuring to know you can ask any question, even the difficult ones, and have them answered honestly and professionally. Their support and communication throughout have been fantastic.

Jordan / Kinglynn
Jordan came round and sorted the issues I had within the property with my stairs and both my front and back door , excellent service and quality jobs done and was very respectful and polite and didn’t leave no mess or any hassle after wards

We have had various interactions with home development companies over the past three months - our experience with Lovell Homes has been exceptional. Bonnie, Sales Executive for the Park View site in Holt, was sincere, honest and above all keen to ensure we fully understood the property we are purchasing, she stepped beyond the norm of customer care usually encountered and made the whole initial choosing, specification decisions and reservation process an exciting and satisfactory process. We would thoroughly recommend Lovell Homes as a quality developer and particularly their current Holt site as top consideration for anyone looking to purchase in that area.

Jordan and Rob came to do the snagging jobs on my new build flat. They were friendly and knowledgable, talking us through the process of the jobs that they were undertaking. The jobs they carried out were of a high standard and efficient. They are a credit to Lovell.

Excellent staff

Jayne was very professional and approachable. She answered all our questions and was happy to spend time with us viewing our new home. Very helpful and a good knowledge of the local area.

We recently moved into our new home at Bincombe Park in Weymouth, and our experience with the team at Lovell’s Sales Office has been excellent from start to finish.

Everyone we dealt with — from the sales executives to the site managers — was professional, approachable, and incredibly reassuring throughout the process. As first-time buyers, this made a huge difference and helped keep everything smooth and stress-free.

Belinda and Barbara, the Sales Executives, provided excellent communication and support from day one. We always felt listened to, well looked after, and supported even after completion.

The whole team genuinely cares about what they do, and their compassion and dedication really stood out — especially Belinda!

Thank you all for making our first home-buying experience such a positive one.

-A & K

Jordan from kings Lynn
Very polite and done a very great job.
Thankyou

Irene at the Paddocks, Beverley is a lovely, friendly and knowledgeable sales representative.
She had all the information we needed without being pushy, just allowing us to choose and love the house we are now buying.

So far the staff have been very helpful and friendly giving us lots of time and plenty of information. Hopefully everything will continue to go well while the sale goes through.

Education from my mother

After numerous problems with our new build house in Cwmbran, we find ourselves in yet another situation with Lovells. We claimed through NHBC for a damp problem in an external wall. The problem is that the MgO boards have failed causing internal damage. Eighteen stressful months later our claim got accepted. The work required to replace the failed MgO board has been offered to Lovells, which NHBC has said they’ve accepted. Apart from a visit in March when they removed bricks in various places in the wall in question, we’ve heard nothing since. NHBC have said Lowell’s are not answering their calls or emails. We have also tried to make contact.

This is unacceptable treatment and poor customer service from Lovells.