Lovell Homes Reviews 

So far the staff have been very helpful and friendly giving us lots of time and plenty of information. Hopefully everything will continue to go well while the sale goes through.

Education from my mother

After numerous problems with our new build house in Cwmbran, we find ourselves in yet another situation with Lovells. We claimed through NHBC for a damp problem in an external wall. The problem is that the MgO boards have failed causing internal damage. Eighteen stressful months later our claim got accepted. The work required to replace the failed MgO board has been offered to Lovells, which NHBC has said they’ve accepted. Apart from a visit in March when they removed bricks in various places in the wall in question, we’ve heard nothing since. NHBC have said Lowell’s are not answering their calls or emails. We have also tried to make contact.

This is unacceptable treatment and poor customer service from Lovells.

Really friendly staff, particularly Ange and Chloe. They have been very helpful and supportive too.

Very supportive staff

I feel compelled to leave an honest review for anyone considering moving here, because the reality is very different from what was presented during the buying process.

The development itself was marketed well, but the surrounding area is extremely disappointing. It is consistently noisy, day and night, largely due to a playground positioned right in the middle of the buildings. This space attracts groups of people from early morning until late at night, often involving loud music, shouting, and anti-social behaviour. There have also been ongoing incidents of fights in and around the area, which makes it feel unsafe and far from suitable for anyone looking for a peaceful environment.

On a personal level, the situation has been even more concerning. While simply trying to sit on our balcony and have a coffee, my partner and I have been subjected to verbal abuse, including racist comments directed at my partner who is East Asian. There have also been instances of threatening behaviour, including gestures such as being flipped off and individuals making gang-related signs. This is not something anyone should have to deal with in their own home. Despite repeated reports to both the police and council, the situation remains unresolved, so prospective residents should carefully consider whether this environment is suitable for them.

We were among the first to move into the building, and unfortunately, our experience with the developer and management since then has been equally frustrating. After completion, there has been little to no genuine interest in resolving issues. In fact, several changes and “fixes” carried out over time have actually made things worse rather than better.

We encountered problems within the first three months of living here, which raises serious concerns about build quality and what may happen once the warranty period expires.

A particularly frustrating pattern is how issues are handled: when someone comes to inspect a problem in person, they often acknowledge that work is needed. However, once they return to the office, the response changes completely. This is usually followed by lengthy emails dismissing the issue or avoiding responsibility, which feels both unprofessional and dismissive.

Overall, the lack of accountability, poor customer service, and ongoing environmental and safety concerns make this a very difficult place to live.

What is shown in the marketing materials is not the reality once you move here. If you are seriously considering this development, I would strongly recommend speaking to current residents first. I am willing to provide further context, including video evidence, to anyone who wants a clearer understanding of the day-to-day situation.

If you value peace, safety, and a professional living environment, I would strongly advise reconsidering before moving here. I gave 1 star because 0 is not an option.

We have recently purchased a new Lovell home, and the whole experience was easy. This was in part due to the help and kindness of jaqueline mcphee the Lovell representative. She was down to earth, informative and easy to deal with. Always at the end of an email with prompt responses to any queries we had.
The build quality is high with only minor snags. The follow up at 7 and 28 days are very helpful but did need a wee bit of prompting. Again jackie to the rescue she is the lady that gets things done. The site manager is easy to deal with and very obliging.
All in all an a very easy company to deal with. They make what is a stressful process as easy as it can be. We would definitely recommend.

We’ve recently reserved a plot in Morpeth with Bella. The whole process has been really great. Bella has been super helpful and explained all our options and the process really well.
We travelled to Hull to view the show house and were really impressed with the floorplan and scale of the rooms. The fixtures and fittings are also of great quality.
Really looking forward to moving in now… hopefully the builders will be as good as the experience we’ve had so far and build it quickly for us 😀

Jayne was brilliant and very warm and welcoming, excellent knowledge of the homes, development and site.

Jordan from Leiston was a superstar. Went above and beyond for me. I have kids with additional needs and he understood this. Was a lovely guy.. definitely a credit to you.

We had such a positive experience with Jacqueline at Central Square that we felt it was important to share. From our very first enquiry about reserving a property, she was incredibly helpful, welcoming, and informative. When we returned the following week to proceed with our reservation, her support remained just as consistent and reassuring.

As a couple purchasing a new build home together for the first time, we naturally had a lot of questions, but Jacqueline was always approachable and patient. Nothing ever felt like too much trouble for her, and she took the time to explain everything clearly, which made the whole process feel far less daunting.

Her outstanding customer service genuinely played a vital role in our decision to choose Lovell Homes. Compared to other developers we visited, the level of care, friendliness, and professionalism she showed really stood out - other sales experiences simply didn’t come close.

So far, the journey has been smooth and positive, and that is largely thanks to Jacqueline’s continued support. We’re very grateful for everything she’s done to help us take this exciting step. We look forward to continuing this journey with Jacqueline helping us.

Wendy the sales representative was very helpful and knowledgeable. Even though she was really busy with other customers she gave us the time and support we needed to make our decision.
When we returned to complete the reservation form a few days later with Jo, she was very knowledgeable and thorough.

I was delayed by my solicitor, but Lovell homes were very kind enough for being patience throughout my home buying journey.
House quality is very fine, few improvements could be possible, such as a Garden Tape, Electric socket in Shower room etc. But overall Nice home for first time buyers.
Thanks

Really good service from Les at Hatfield

I highly recommend Andy Beech. He is not only friendly and supportive but also delivers outstanding quality in his work. He’s reliable, quick, and always makes things feel stress free.…

Good customer service

Jordan visited today to carry out some remedial decorative work at our property in Wymondham after a water leak was reported, he was Very courteous and professional and did an excellent job, defiantly five stars.

I wanted to relocate to a Lovell home from a current new build. The marketing suite representative put me off. They did not seem to know much about the development and told me the development had had to pause for 5 months due to issues. Not a positive sell. Before I even got to the questions I had about the home I was interested in, they told me they were very busy, had other people to call and implied I was wasting their time. They called me. During the day. While I was at work. If anyone's time was being wasted it was mine. I am not sure what house building companies are thinking? Or their sales reps. Perhaps they are thinking that they are doing such a great job for their development that buyers should be grateful for small amount of information provided. Perhaps they don't realise just how in competition they are with one another for eyeballs and footfall. Perhaps they make assumptions about who the person is and their financial position too soon in the process. Perhaps they are not ready for the well informed purchaser who has everything available in the public domain to track planning applications and conditions, company performance and neighbourhood issues, market values and risk. Perhaps they only sell to people who don't ask too many questions. What I do know is that regardless of my status I was treated with disrespect by a representative of Lovell Homes and the rub of it is, they called me and disturbed my day and left me upset for the rest of my day. House building and selling is not a robotic, automated, volumetric endeavour for the purchaser. The customer does not need to hear about how busy the sales rep is, what the rest of their busy day is like, and how the person they have called is getting in the way of their next call. Enquiring about a new home is a human, personal, emotional and community focused future investment in a house, neighbourhood and region. Even if the customer does not buy that home on that development, surely Lovell Homes wants to protect its brand overall. If Lovell read this, I am sorry I wasted your time with my enquiry about your new development which meant one of your sales reps had to call me to give me a bit more information before I booked an appointment. It won't happen again.

So far, everything has gone really well. We’ve recently reserved a property in Burton through the part exchange plus scheme, and every query we’ve raised has been answered honestly and handled positively. Chris, the sales advisor, has been exceptional throughout the process.

With my partner currently going through cancer treatment, the part exchange option has been especially helpful, taking much of the stress and uncertainty out of moving. The offer we received was fair and reasonable, and the 8-week part exchange plus scheme is a fantastic, customer-focused deal. While many builders tend to structure offers around their own needs, this genuinely feels different—it’s a win-win, and it’s clear that customer satisfaction is at the heart of Lovell’s values.

I’ll continue to update this review as the process progresses, but for now, I’d like to sincerely thank Chris and Sally for everything they have done for me and my partner.

The support and advice we have received from the very first day we viewed the property has been outstanding.