Lovell Homes Reviews 

Maris came and checked fascia staining , then cleaned off! Very helpful! Thanks

Went into Lovell home with little previous knowledge on the whole home process. Loved the show homes and knew we were interested. Jacqueline at Central Square Winchburgh made our experience flawless. She was extremely warm and welcoming. She helped put any of our concerns at ease and was always contactable and quick to reply. She let us look at the show home without breathing down our necks and gave us the freedom to explore. Being first time buyers, Jacqueline provided us with all the information and reassurance we needed to go ahead and purchase our first home. Would highly recommend.

I have just written a 5 star review for a car dealership that I purchased a 35k car from. Sadly, purchasing a £500k property from Lovell is a completely different story. You would think purchasing a property of this specification would be luxury in today’s market. However we have experienced major health and safety issues and ongoing plumbing issues 16 month down the line. We also experienced a delay in moving in due to boundary issues that actually didn’t exist, nobody had bothered to conduct a site visit to realise the plans and boundary were actually correct. This was following mounting pressure to ensure we were in a position to buy, which we went above and beyond to ensure our homes were sold in time…only to end up in a hotel as Lovells didn’t meet their end of the deal. When I was a few weeks from giving birth. We have had water pouring through light fittings in the kitchen onto our baby’s high chair due to poorly fitted showers. Water saturating carpets and ceilings in our 11 year olds bedroom due to poorly fitted showers. Water saturating ceilings in our 11 year olds bedroom due to bricks being missing from the front of the house. Windows whistling with wind into our 11 year olds bedroom due to poorly fitted trickle vents. 7 foot wooden planks falling on the back of my partners head when he opens the garage door (luckily he is made of tough stuff - this could have been either my 1 year old or 11 year old which could have been a different story), junk that was buried underneath our garden turf popping up and slicing the bottom of my 8 year old nephew’s foot, heating that malfunctioned and went above 28 degrees when we brought our new born home, along side a huge huge list of other avoidable snags that if the property had been finished properly wouldn’t have happened. We also have a constant loud knocking sound during water running and draining. We have highlighted these issues constantly with no real resolution so we have had no choice other than to instruct NHBC for intervention. We even experienced a recent customer service phone call where an advisor was clearly having another conversation during the time and we were met with “you’re joking!” Rather than a hello. The professionalism and conduct of this company deserves a 1 star and to be honest I could write an essay here with everything our family has been through when it should have been a very pleasant experience and time of our lives. I have purchased 3 new build properties in my time so far, one of them being known as a budget builder, and not experienced anything as poor as this before. Please think twice before you purchase a Lovells property, especially if you’re spending half a million. To summarise I feel like the experience we have received, we feel like we owe them something instead of the customer is always right. Tara Pearson.

I have today had my porch refurbished by a lovely guy by the name of Jordan. His attention to detail was second to none and talked me through the whole process from start to finish. My porch looks exceptional. Can't be more pleased

Maris and Rob from the Lovell customer services team have done some terrific work for us today, they are always a pleasure to deal with, and the standard of their work is exemplary. They should be commended for their attention to detail, and general work ethic, they are a credit to Lovells. Sue & Brian . All saints Green.

Bella was knowledgeable and very helpful. She answered all our questions and gave us a good overview of all products, standard offerings, and upgrades. Bella is friendly and appreciated that buying a house is a big purchase that needs consideration - we did not feel pressured at any time. This would be the second new build we would buy if we went ahead, and our experience so far has been much better than the one we had with Story Homes. Thank you Bella.

Our purchase was a long time coming as we are relocating from another area. At all times we were made to feel welcome and Bonnie and Jo were always on hand to assist with any questions we had.

We moved into our new Lovell home in January. Our experience with Vicki in Lovell’s Customer Care Team has proven to be invaluable. Vicki truly cares about her job by providing the best care and support to us. Moving home is stressful however Vicki has been superb. Any issues we’ve raised she has dealt with promptly in a courteous manner and always with a smile. Vicki deserves 5 stars as she has always been very attentive. A credit to Lovell homes! Well done Vicki. Thank you Clare and John Sarginson

Bella, the Saleswoman has been fantastic to deal with. She is very attentive, listening and empathetic. We look forward to moving in our new home.

We have had amazing professional help with purchasing our new home everyone has been informative and given us guidance in the journey thank you for this
Barbara and frank highman

I had Rob out this morning to carry out my snagging list. Very good at what he done and great communication!

Rob and Marcus done a really great job on my front door thank you both very much

Bonnie, the Sales Executive gave me all the information I needed to come to a decision on whether to purchase a property. Bonnie is a credit to Lovell Homes. Thank you

Top job! Came and fixed the problem which someone else had not done properly, very polite and quick on the job. Jordan kings Lynn

We had a few snags and Rob came in to fix these issues such as cracks in the walls, difficulty shutting our front door, and the sink coming away from the worktop. He did an excellent job at remedying these and even went over some marks on the wall with paint that were originally not mentioned on our snags list.

At Burton on Trent (St Aidan's Garden) Chris was very supportive and helping us lot through the process. The houses are amazing and excited to buy house at your build. Thanks for all the support.

Bella was very helpful and knowledgeable at Morpeth

Great design and value for money. Exceptional sales staff in show home. Explained everything clearly, very knowledgeable and a pleasure to deal with Bella at Edward’s Birch. Morpeth

I am highly impressed by the simplicity with which I am engaged with. The staff are courteous and always willing to assist

We was visited today by Jordan in holt to fix some cracks along our stairs, he was very friendly and professional and the job has been completed to a high level, thank you Jordan.