Lovell Homes Reviews 

Bella made our experience very enjoyable; she made myself & my family very comfortable.
On arrival to the show home Bella was instantly welcoming & very knowledgeable about the house styles & the site. We were shown around the show house & everything about each house type was throughly explained.
The service we received on the day was fantastic but it's Bella's after sales service that is truly exceptional.
We are looking forward to dealing more with Bella over the coming months awaiting on our completed home .

Bella at Edward’s Birch has been so helpful and kind. She has really made the process so far with our house move extremely easy, and has made us feel like we are getting such a good deal with amazing incentives. Her support has been brilliant so far and we are excited to continue working with her!

Great experience from my first contact. Was provided with every bit of information I needed.
The sales manager, Bella, was absolutely lovely and went above and beyond to assist me making decisions, she made the process so easy

Dealing with Lyndsay Justice at The Leeways, Hull made our decision to purchase extremely enjoyable. We received such a friendly and helpful service and every detail was covered. Absolutely fantastic experience.

Met with Lorraine this morning at glow garren and straight away felt at ease. Explained everything in great detail. Was open and honest with any questions. Had my kids with me and she gave them snacks and made them feel very welcome. Excellent customer service.

Really good customer service

Jacqueline was exceptional, her warmth, reassurance and genuine advice convinced us we were making the right decision. She patiently explained all we needed to know, answer our questions and leave the door opened for any other consultation we will need to do. Lovell feels like home, I would recommend.

Debbie at Hopton-on-Sea has been great with all my questions she's managed to get answers nothing is too much trouble for her

Ease and simplicity of meeting and what to expect. Moving forward

We’re a couple in our 20s looking to buy our first home in the Laurel Gate development, and from the very beginning Vicki Phelps has been incredible. We first contacted her earlier this year about early bird reservations, and she has been fantastic from day one.

Vicki has answered every question we’ve had and offered invaluable advice to help us secure our dream Lovell home. She’s kept in regular contact throughout the process, often going above and beyond her working hours to reassure us and make sure we felt supported every step of the way. She has also liaised directly with our mortgage advisor, making the whole experience feel seamless and stress-free.

When we initially enquired, not all of the information was available, but Vicki promised she would keep us updated—and she did exactly that as soon as she had news. We honestly can’t thank her enough for everything she’s done so far. We’re so excited and hopeful to complete on our first home with Vicki’s continued support 🤍 x

Staff were really helpful and explained all the details to us in a manner we could understand

Ellie was fantastic, super helpful, could not do enough for me, and made sure i left as informed as I could be (also provided tea & biscuits). It's clear to see why she was Sales Exec of the Year 2025, and has my early vote for the 2026 winner!

Upon arrival for our reservation appointment, Tanya the Sales Executive at Lovell Homes Drummond Park Ludgershall gave us a warm reception, and painstakingly took us through all the paperwork and offered invaluable counsel where needed. She carried on with her task with every sense of commitment, composure and professionalism despite how arduous the task was.
We enjoyed a 2% key worker discount as non cash incentive from Lovell which was very helpful, and we had a shower package and shower screen in the family bathroom for free, inclusive of full height tiling around bath. Lovell also included outside light to the rear of the building.
I would have loved if Lovell Homes installed an EV charging point in their homes in this park though, this can be a point for strong consideration for the future just so they can align with the national "going green" agenda of the UK.

From the moment we stepped on site in Wymondham we were well looked after by Ellie. Lots of time to explore options. No rush, no pressure, no fuss. Truly the most relaxed house purchase so far, as we could trust Ellie and her boss Jo were working with us to get things done in a timely and person centred way. The quality of the information we have about our house and our rights was outstanding. Can’t thank them enough. M & K Craig

Just want to reiterate my thanks to the Customer Support Team at Lovell in Wymondham who have responded to all of our requirements in a timely, courteous and professional manner.

Keep up the great work. The home is lovely...

This review is posted as a formal record of defects, safety failures, and Lovell’s refusal to rectify them.

Lovell incorrectly installed the boiler, leaving us living with an unsafe appliance for approximately 12 months. When a British Gas engineer attended, the boiler was formally deemed unsafe, and the engineer confirmed that the defects were installation related and required rectification by Lovell. Despite this, and despite Lovell speaking directly with the engineer who identified the faults, Lovell refused to carry out immediate remedial works and left me responsible for resolving an immediately dangerous situation. Notably, Lovell subsequently attempted to argue and are continuing to argue that certain boiler installation components, including the flue clamp, should have been identified and reported by me at or shortly after legal completion. This position is wholly unreasonable. Boiler casing and flue components are specialist, safety-critical elements that a homeowner is neither qualified nor permitted to inspect. Expecting a lay homeowner to identify defects in concealed or technical gas installation components demonstrates a fundamental misunderstanding of gas safety responsibilities and further highlights the lack of accountability shown in this case.

This constitutes a serious failure in duty of care and compliance with basic safety and installation standards.

In addition, Lovell failed to correctly install plumbing and fitted appliances throughout the property, resulting in repeated and significant damage:

Kitchen pipes were not properly attached, causing a full property flood.

The washing machine and dishwasher were both incorrectly fitted, each causing separate flooding incidents.

Pipes within the toilet cistern were insecure, came loose, and caused a bathroom flood.

The garden doors were incorrectly fitted.

The property was handed over with broken garage grates and missing roof tiles.

Prior to handover, a toilet seat was broken and has remained unresolved for over 12 months, despite more than five visits. This demonstrates an inability or unwillingness to properly diagnose and rectify even basic installation faults.

These issues indicate systemic poor workmanship, a lack of quality control at handover, and ongoing failures in aftercare. Many of the defects were foreseeable, preventable, and directly attributable to negligent installation.

Lovell’s continued failure to remedy known defects within a reasonable timeframe, particularly those affecting safety, has caused property damage, distress, disruption, and a complete loss of confidence in the integrity of the build. A new-build home should meet basic standards of safety, habitability, and workmanship; this property did not.
Based on the extent of defects, the length of time they remained unresolved, and Lovell’s refusal to accept responsibility even when presented with professional evidence, I would strongly advise prospective buyers to exercise extreme caution and be prepared to use your annual leave trying to fix issues.

We had a great experience at the Lowel Home in Florence field kings Lynn. thanks to Juanita. She was professional, kind, and very knowledgeable. She took the time to answer my questions and helped me choose the right products without rushing me. Customer service like this is hard to find!

Louis was extremely helpful and very informative. Briarswood is a lovely development, the houses varied in style with plenty of space between them!

The adviser was verry helpfull and friendly

The guys who attended my New Build property for snagging issues were first class. I’d particularly like to mention Andy B, who was polite, clean and tidy and extremely helpful. Also Joanne at the office was very friendly and able to assist with rescheduling appointments at short notice.