Lucy Lou’s Boutique Reviews 

Ordered 3 lightweight jackets at lunchtime Wednesday delivered at 9.10am Thursday morning and wow thoroughly delighted with all the colour choices. Perfect for this warmer weather if you need to keep arms covered.

Lucy and her Mum Gill are always very honest and fair about there clothes. I have had many things over the last year our so. I love the quality and I love my bling. I have never meet them but I feel like they are your friend by just watching them on Facebook. They went out of there way last year to help me build my wardrobe to go to Kos for our 30th wedding anniversary. I felt a million dollars. All that's left to say is thank you to Lucy Lou and the team.

Excellent family run business! The weekly lives with new stock are fantastic, the clothes are excellent quality and there is something to suit all age ranges and styles. Lucy and her Mum really go out of there way to ensure a fun and smooth shopping experience. The ladies in the store are so knowledgeable about the products and are always happy to help and finally the little hidden gems that work in HQ are so organised and helpful, nothing is ever too much trouble. Thanks again for a fantastic shopping experience, been a loyal customer of Lucy Lous Boutique for almost 2 years and I recommend them to everyone. Always receive complements on my outfits and feel so comfortable in them, thanks again Lucy and Team 🩷

I can honestly say that Lucy Lou's website has a huge variety of clothes that fit absolutely perfect and the quality is amazing. I spoke with a member of the HQ team as there was a fault on one of my items recently. I sent my item back and was refunded the postage and a new item was posted the following day. Thank you Dianne for the great customer service. I will be recommending your website to all of my friends and have already told them about the fabulous jumpsuits. One of the best independent online stores I have ever come across. Look forward to placing more orders in the future.

I have read the reviews and can only comment on my experience. (Fab staff) My friend had found a pair of jeans on Lucy Lou’s site after me complimenting how much I loved hers, Lucy Lou has a shop just outside Southport I called the shop and was advised they close at 4.30, but she would stay open for me to come and collect we headed up straight away arrived a little after 4.30, I was left to try on and browse like the store had only just opened fantastic. I was also told over the returns policy. I look at reviews and believe poor reviews are unfortunately what somebody has experienced, however, before we leave a negative review we should at least see if the problem could be resolved and then leave a review on personal experience. I am so pleased I have found this little gem of a store.😊

I absolutely adore this shop!! After years of struggling to find clothes to fit me or just something a bit different I spotted Lucy Lous on Facebook and have never looked back!! My main buys are the magic dresses and one size clothes and as someone who's size and shape change these always fit me and I always feel comfortable and confident in them. I usually collect from store but did a 1 day delivery yesterday as I needed a dress for a night out and delivery was prompt and on time. I've been in store too and the staff are so helpful and friendly and have helped me put together outfits I wouldn't have thought, it's always a lovely experience going there. I'll definitely be back!!

This top is fabulous - it's really lovely and very comfortable to wear. Looks great with trousers and being black, it goes with everything!
Must mention the delivery - first class! Ordered one day a day delivered the next - fantastic service.

Lovely clothing. Always a great fit. If you order before 3pm. Always get next day delivery by dpd.
I have a few items now, the palazzo trousers and I have just purchased a playsuit and a fake tanning mousse.
Only just put it on can already see a sun-kissed glow, i can't wait to see the results build over 8 hours! I dont think it will need that long. It also smells of coconut. Beautiful scent!

Lucy lou is has great customers service .I have shopped with Lucy lou clothing for well over a year now excellent service great selection of clothing to fit everyone .Clothing is of excellent quality and fast deliverey of items

Bought a jumper from the store
Was informed I could not refund as I had tried it on fair enough
But first time I wore the jumper all the arm stitching has come undone
Really poor quality for the money
Certainly won’t use again

Placed my order Sunday evening received it Tuesday morning really please with the items, exactly as described on website well packaged, will definitely be placing more orders in the future

I'd never buy anything from here again, it's overpriced as it's not good quality. It's like cheap market stuff. Overpriced for the quality infact items I've had from Poundland were better and cheaper

I ordered a jumpsuit on Monday arrived today Wednesday. The fabric is beautiful and the length is perfect being only 5.2 I am so pleased with it going to get another one. Also the service was the best and wrapped beautifully would highly recommend.

Never normally bother but must say I love both items I brought great quality for the price will def be buying again!
So easy and fast !!

Do not trust the sizing or quality as returns are basically not allowed!

This very greedy company are very misleading. As a large girl myself, Lucy advertises herself as a size 12 on top and sometimes a 12 on bottom! This is very clearly not true she must be at least a 16 on top and 18 on the bottom which there is nothin wrong with but she is absolutely a curve fit but classes herself as not fitting the curve range. This has lead me to purchase the wrong sizing twice now the first time I gifted it to a friend and now when I went to return my order of a few things (all the wrong sizes after the watching the lives) due to sizing being wrong / poor or the quality being awful and see through. It turns out the returns policy is basically non existent and you cannot return if they do not fit which is illegal! This company needs reporting to trading standards and also for selling knock off designer items! Can’t see the company lasting more than a few years as many people I know don’t return due to the quality.

Lovely Store , came in today and the ladies in there were really helpful ❤️

Fabulous boutique! The clothes are good quality and reasonably priced. Lucy & the girls in store and at HQ are always fantastic and so helpful, will always go the extra mile to help you. Customer service is a priority, this is why I love LL's boutique, thanks Lucy, Gill and all the lovely ladies who work there 🥰😘😘

I ordered multiple items, I am a large lady and buy from the curve range when I can size 18-20. Some of my items were fine and looked very nice, I bought some cargo stretch trousers size 16-20 and some stretch magic joggers in blue size 12-20, I have prior had clothes size 20 from here which fit fine. Both of these trousers did not fit I was unable to fully pull them up my legs and no way could I get them over my stomach. I thought I’d send them back, I new I would need to pay postage to do this, then I noticed on the tickets both said non refundable, this is something I was not aware of.
I checked the website/app/invoice and delivery note and it didn’t state this at all, so then I thought maybe it’s a mistake so I emailed the company to be told it is on the delivery and returns section on the website. Sure enough I checked and it was.
This has made me feel very angry who checks the return se toon first before making a purchase?I didn’t need to check delivery section as I had multiple options for delivery when I started the check out process.
This was not clear and I believe it should have been, it should be noted beside the product that is priced at £10 or under.

I then decided to check the reviews and found this comment regarding another persons order, where the company have said online orders you are entitled to a full refund as you are not able to see/feel/try on the item you are purchasing. I was unable to see feel or try on but have been denied the right to return because they don’t fit. I do feel this is against my statutory rights.

The sizing is massively incorrect on the 2 products I have mentioned, they do not go to a size 20, not only do I feel I have been wronged by not being able to get a refund I also feel they were miss-sold, had it just said one size and not that it went to size 20 I would not of bought them, the stretch on full stretch sadly had not gone to a size 20 , I measured the elastic on full stretch round the waist and it was 95cm then compared with other conversions like next and simply be and found there sizing was more generous. And with the other brands they allow more stretch of material
In the leg area also.

The lack of awareness regarding the refunds has put me off buying again, and there was only a few pound reduced from them.
They might fit one day if I’m lucky.

Another great purchase from the penwortham shop .. too much to choose from but Jude and Ruby helped .. lovely Autumn and Winter stock on show .. will be back very soon