Lumle Holidays Reviews 

Antwoord van Lumle Holidays

26 mei 2026

Thank you very much, Alison, for taking the time to leave such thoughtful and constructive feedback regarding your holiday with Lumle Holidays.

We are delighted to hear that you enjoyed your time in such a beautiful country and that the warmth of the local people, together with your driver’s friendliness and flexibility, helped make the experience memorable. We are especially pleased to hear your kind comments regarding your driver’s willingness to go the extra mile, as excellent local service is something we value highly.

We also genuinely appreciate your constructive observations regarding the overall experience. Feedback such as yours is extremely valuable in helping us continue improving our tours and customer communication.

We fully understand your comments regarding the preference for a dedicated English-speaking guide to provide more in-depth historical and cultural insight throughout the journey. We also appreciate your remarks regarding the booking and communication process in the UK, particularly relating to automated payment reminders and the flight update communications. During periods of wider airline disruption, alternative flight options were being proactively explored and communicated where necessary to help protect holiday arrangements, however we understand this may at times have felt unclear and we appreciate your understanding during that period.

Thank you as well for your very helpful suggestion regarding the physical demands of certain sightseeing elements such as Sigiriya. This is an excellent point and useful guidance for future travellers considering the tour.

At Lumle Holidays, the Lumle Difference is about putting customers first, delivering quality at an unbeatable price and creating immersive travel experiences that go beyond simply booking a holiday. Reviews such as yours are incredibly important in helping future travellers better understand the nature of the destinations and experiences we offer.

Thank you once again for your support and thoughtful feedback. We truly appreciate it and hope to welcome you on another Lumle Holidays adventure in the future.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

26 mei 2026

Thank you very much, Lindsey, for taking the time to leave such a thoughtful review regarding your planned Sri Lanka holiday with Lumle Holidays.

Whilst we were naturally disappointed that your Sri Lanka tour could not proceed due to the wider Middle East airspace situation and resulting airline disruption, we are extremely grateful for your patience, understanding and kind comments regarding the support and communication provided throughout the process.

At Lumle Holidays, we understand how stressful and disappointing unexpected travel disruption can be, particularly when customers have been looking forward to visiting a special destination such as Sri Lanka. During this exceptionally challenging period affecting international travel, our priority was always to keep customers informed, provide realistic options where possible and ensure refunds were processed smoothly and within the promised timeframe once cancellations were confirmed.

We truly appreciate your recognition that our team continued to communicate clearly throughout, including regarding the available alternative flights, alternative travel dates and refund arrangements.

Sri Lanka remains one of the most captivating destinations in Asia, offering a wonderful blend of scenic train journeys, wildlife safaris, golden beaches, tea plantations, ancient temples and warm local hospitality. We very much hope you will still have the opportunity to experience this beautiful destination with Lumle Holidays in the future once travel conditions fully stabilise.

The Lumle Difference has always been about putting customers first, delivering quality at an unbeatable price and providing support that goes far beyond simply booking a holiday. Your kind words and understanding during a difficult period mean a great deal to our entire team.

Thank you once again for your trust, patience and support. Reviews such as yours are incredibly reassuring and helpful for future travellers considering booking with Lumle Holidays.

We very much look forward to welcoming you on a future Lumle Holidays adventure.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

26 mei 2026

Thank you very much, Helen, for taking the time to leave such a thoughtful review and for sharing your experience regarding your planned Thailand, Cambodia and Vietnam holiday with Lumle Holidays.

Whilst we were naturally disappointed that your Southeast Asia adventure could not proceed due to the Iran conflict and the resulting disruption to Middle East airspace and airline operations, we are extremely grateful for your patience, understanding and kind recognition of our team’s efforts throughout the process.

Your planned Thailand, Cambodia and Vietnam tour would have been an incredible journey through some of Southeast Asia’s most fascinating destinations — from the vibrant cities and golden temples of Thailand, to the awe-inspiring temples of Angkor Wat in Cambodia and the breathtaking scenery, culture and cuisine of Vietnam. It remains one of the most immersive and rewarding multi-country tours we offer.

During this exceptionally difficult period affecting international travel, our priority was always to support customers as best as possible by providing realistic alternative options, maintaining clear communication and ensuring refund arrangements were handled as smoothly and transparently as possible once formal cancellations occurred. We therefore truly appreciate your acknowledgement that our team continued working closely with you throughout, particularly whilst resolving the issue relating to the credit card refund processing.

At Lumle Holidays, the Lumle Difference is about putting customers first, delivering quality at an unbeatable price and providing support that goes beyond simply booking a holiday. Situations such as these truly test a travel company’s customer service, communication and commitment to its travellers, so your kind comments mean a great deal to all of us.

We are especially pleased to hear that, despite the unfortunate circumstances, the communication remained reassuring throughout and that the refund issue was ultimately resolved successfully together.

Thank you once again for your trust, patience and support. Reviews such as yours are incredibly helpful and reassuring for future travellers considering booking with Lumle Holidays.

We very much look forward to welcoming you on a future Lumle Holidays adventure under happier travel circumstances.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

26 mei 2026

Thank you very much, Mike, for taking the time to leave your lovely review regarding your India Golden Triangle and Ranthambore holiday with Lumle Holidays.

We are absolutely delighted to hear that you enjoyed your journey through Delhi, Agra, Jaipur and Ranthambore and that both the hotels and your guide helped make the experience so memorable.

The Golden Triangle combined with Ranthambore National Park offers such an incredible introduction to India — from the bustling streets and historic monuments of Delhi, to the breathtaking beauty of the Taj Mahal in Agra, the colourful palaces and forts of Jaipur, and the excitement of searching for Bengal tigers and wildlife in Ranthambore. It truly is one of the most rewarding cultural and wildlife tours in India.

We are especially pleased to hear your kind comments regarding your guide. Exceptional local guides play such an important role in bringing India’s history, culture and traditions to life, and we are delighted that your guide helped make your holiday even more enjoyable and special.

At Lumle Holidays, the Lumle Difference is about putting customers first, delivering quality at an unbeatable price and creating immersive travel experiences that go beyond simply booking a holiday. Reviews such as yours are extremely valuable for future travellers considering an India Golden Triangle and Ranthambore safari tour with Lumle Holidays.

Thank you once again for your support and recommendation. We very much look forward to welcoming you on another Lumle Holidays adventure in the future.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

26 mei 2026

Thank you very much, Brenda, for taking the time to leave such a lovely review regarding your Nepal and Bhutan holiday with Lumle Holidays.

We are absolutely delighted to hear that you had a wonderful experience across both Nepal and Bhutan and that the hotels, guides and overall travel arrangements all met your expectations.

Nepal and Bhutan together create such a unique and unforgettable Himalayan journey — from the vibrant culture, temples and mountain scenery of Nepal to the peaceful monasteries, breathtaking landscapes and rich traditions of Bhutan. It is truly one of the most immersive and rewarding cultural travel experiences in Asia.

We are especially pleased to hear your kind comments regarding the local guides in both destinations. Knowledgeable and caring local guides play such an important role in bringing these incredible destinations to life, and we are delighted that they helped make your experience even more enjoyable.

At Lumle Holidays, the Lumle Difference is about putting customers first, delivering quality at an unbeatable price and creating memorable experiences that go beyond simply booking a holiday. We therefore greatly appreciate your recognition that the travel plans and arrangements throughout the journey ran smoothly.

Thank you once again for your support and recommendation. Reviews such as yours are extremely valuable for future travellers considering a Nepal and Bhutan tour with Lumle Holidays.

We very much look forward to welcoming you on another Lumle Holidays adventure in the future.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

26 mei 2026

Thank you very much for taking the time to leave such a wonderful review regarding your Golden Triangle tour of India with Lumle Holidays.

We are absolutely delighted to hear that your India holiday lived up to expectations and that you enjoyed both the accommodation and the overall organisation of the tour from the moment of booking right through to the end of your journey.

The Golden Triangle remains one of the most iconic and rewarding cultural tours in India, combining the bustling energy of Delhi, the timeless beauty of the Taj Mahal in Agra and the magnificent palaces, forts and colourful heritage of Jaipur. It is a truly unforgettable introduction to India’s rich history, architecture and vibrant culture.

We are especially pleased to hear your lovely comments regarding your tour guide. Exceptional local guides play such an important role in bringing destinations to life, and we are delighted that his knowledge, care and dedication helped make your experience even more special. We will certainly ensure your kind feedback is passed onto him personally.

Thank you as well for your helpful comments regarding the pace of the itinerary and the suggestion of adding a few relaxing days before returning to the UK. This is extremely useful feedback for future travellers considering a Golden Triangle tour, particularly those wanting a slightly slower pace after such an exciting and immersive journey.

At Lumle Holidays, the Lumle Difference is about putting customers first, delivering quality at an unbeatable price and creating memorable travel experiences that go beyond simply booking a holiday. Reviews such as yours are incredibly valuable and reassuring for future travellers considering visiting India with Lumle Holidays.

Thank you once again for your support and recommendation. We very much look forward to welcoming you on another Lumle Holidays adventure in the future.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

26 mei 2026

Thank you very much, Sarah, for taking the time to leave such a thoughtful review and for sharing your experience with Lumle Holidays.

Whilst we were naturally disappointed that your Sri Lanka holiday could not proceed due to the Middle East conflict and the resulting airline disruption affecting Qatar Airways operations, we are extremely grateful for your understanding and kind comments regarding the way the situation was handled.

At Lumle Holidays, we fully appreciate how stressful and disappointing unexpected travel disruption can be, particularly when customers have been looking forward to a special holiday for a long time. During this exceptionally difficult period affecting international travel and Middle East airspace, our priority was to keep customers informed, provide realistic options and ensure refunds were processed as quickly and smoothly as possible where applicable. We are therefore delighted to hear that you were happy with both the communication and the speed of the refund process.

Sri Lanka remains one of the most beautiful and rewarding destinations in Asia, offering an unforgettable blend of scenic train journeys, golden beaches, ancient temples, wildlife safaris, tea plantations and warm local hospitality. We very much hope you will soon have the opportunity to experience this wonderful destination with Lumle Holidays once travel routes return to normal.

Thank you once again for your trust, patience and support. Reviews such as yours are incredibly reassuring and helpful for other travellers considering booking with Lumle Holidays during uncertain travel periods.

The Lumle Difference has always been about putting customers first, delivering quality at an unbeatable price and providing support that goes far beyond simply booking a holiday. Your kind words mean a great deal to our entire team.

We very much look forward to welcoming you on a future Lumle Holidays adventure.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

26 mei 2026

Thank you very much, Andrew, for taking the time to leave such a detailed review regarding your 20-day Peru, Argentina and Brazil tour with Lumle Holidays.

We are absolutely delighted to hear that you had a wonderful experience across South America and that this was your third holiday with Lumle Holidays. Returning travellers such as yourselves mean a great deal to us, and we truly appreciate your continued trust and support.

Your journey through Peru, Argentina and Brazil combines some of the most iconic and diverse experiences in South America — from the ancient wonders of Peru and the breathtaking landscapes surrounding Machu Picchu, to the vibrant culture and energy of Buenos Aires and Rio de Janeiro, before finishing with the relaxed coastal atmosphere of Búzios. We completely agree that Búzios provides the perfect ending to such an exciting and busy itinerary.

We are also very pleased to hear your positive comments regarding the hotels, included tours and local guides throughout the journey. Exceptional local guides truly help bring destinations to life, and we are delighted that their enthusiasm, knowledge and helpfulness enhanced your overall experience.

Thank you as well for your constructive feedback regarding the Christ the Redeemer and Sugarloaf Mountain arrangements in Rio. We genuinely appreciate comments such as these, as they help us continue reviewing and refining our itineraries and inclusions for future departures.

At Lumle Holidays, the Lumle Difference is about putting customers first, delivering quality at an unbeatable price and creating immersive travel experiences that go far beyond simply booking a holiday. Reviews like yours are incredibly valuable for future travellers considering a South America tour with Lumle Holidays.

Thank you once again for your continued support and recommendation. We very much look forward to welcoming you on a fourth Lumle Holidays adventure in the future.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

26 mei 2026

Thank you very much, Isabelle, for taking the time to leave your lovely review and for sharing your experience travelling with Lumle Holidays in Costa Rica.

We are delighted to hear that you enjoyed the style of the holiday and that the smaller group size worked so well for you. Costa Rica is such a unique and rewarding destination, offering an incredible combination of wildlife, rainforest scenery, volcanoes, beaches and unforgettable nature experiences, and we are pleased that the tour provided something a little different which you clearly enjoyed.

One of the great advantages of our small-group Costa Rica holidays is the more relaxed and personal atmosphere they create, allowing travellers to experience the destination at a comfortable pace whilst still enjoying the company of like-minded fellow travellers. We are therefore very pleased to hear that your group of ten worked out so nicely.

We also appreciate your understanding regarding the transport delay whilst travelling between hotels. Whilst occasional operational delays can unfortunately arise during touring holidays, we are pleased the matter was resolved locally and that it did not detract from your overall holiday enjoyment.

At Lumle Holidays, the Lumle Difference is about putting customers first, delivering quality at an unbeatable price and creating immersive travel experiences that go beyond simply booking a holiday. Reviews such as yours are extremely valuable for future travellers considering a Costa Rica tour with Lumle Holidays.

Thank you once again for your support and kind recommendation. We very much look forward to welcoming you on another Lumle Holidays adventure in the future.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

26 mei 2026

Thank you very much, Paula, for your lovely review and kind comments regarding your Thailand, Vietnam and Cambodia tour with Lumle Holidays.

We are absolutely delighted to hear that you found the organisation throughout the holiday incredible, from the initial meet and greet arrangements right through to the local tour guides during the journey. Delivering smooth, well-organised travel experiences across multiple destinations is something we work extremely hard to achieve, so your feedback truly means a great deal to our entire team.

A Thailand, Vietnam and Cambodia tour offers such an unforgettable combination of experiences — from the vibrant culture and golden temples of Thailand, to the breathtaking scenery and rich history of Vietnam, alongside the awe-inspiring ancient temples of Cambodia including Angkor Wat. It is one of the most rewarding and immersive Southeast Asia travel experiences for those seeking culture, history, cuisine and unforgettable memories.

At Lumle Holidays, the Lumle Difference is about putting our customers first, delivering quality at an unbeatable price, and creating experiences that go far beyond simply booking a holiday. Reviews such as yours reassure future travellers that they are in safe and experienced hands when travelling with us.

Thank you once again for taking the time to leave your feedback. We truly appreciate your support and very much look forward to welcoming you on another Lumle Holidays adventure in the future.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

26 mei 2026

Thank you very much, Anthony, for taking the time to leave such a thoughtful and detailed review regarding your planned Vietnam, Cambodia and Thailand holiday with Lumle Holidays.

Whilst we were naturally disappointed that your Southeast Asia adventure could not proceed due to the unprecedented Middle East situation affecting airline operations, we are truly grateful for your patience, understanding and kind recognition of our team’s efforts throughout the process.

At Lumle Holidays, we understand that planning a multi-country Asia tour can sometimes feel overwhelming, particularly when visas, flight schedules and travel arrangements across several destinations are involved. We are therefore delighted to hear that our team helped make the planning process smoother and less stressful by keeping you informed throughout and responding promptly to your queries.

Your planned journey through Vietnam, Cambodia and Thailand would have been an incredible cultural experience — from the bustling streets and lantern-lit towns of Vietnam, to the awe-inspiring temples of Angkor Wat in Cambodia, and the vibrant cities, tropical beaches and rich culture of Thailand. It remains one of the most popular and rewarding Southeast Asia tours we offer.

We also sincerely appreciate your comments regarding the way the situation was handled once the wider Middle East disruption escalated. During periods of global travel uncertainty, the Lumle Difference is about putting customers first, maintaining clear communication, offering realistic and flexible solutions, and delivering support that goes beyond simply booking a holiday. Your recognition of this means a great deal to our entire team.

Thank you once again for your trust, understanding and support throughout what was an exceptionally difficult period affecting international travel.

We very much look forward to welcoming you on a future Lumle Holidays adventure, whether that may be Southeast Asia or one of our many other carefully crafted small-group and tailor-made holidays around the world.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

26 mei 2026

Thank you so much, Anne, for your wonderful and detailed review.

We are absolutely delighted to hear that your India cultural holiday with Lumle Holidays lived up to expectations from the moment you arrived at Delhi Airport right through to your return journey home. Delivering seamless travel experiences is something we always strive for, so your comments truly mean a great deal to all of us.

A very special thank you as well for your kind words regarding Vikram. We completely agree that exceptional local guides can make all the difference to a holiday experience, and we are thrilled to hear how much his knowledge, care and dedication enhanced your journey throughout India. We will most certainly ensure your lovely feedback is passed onto him personally.

Your experiences perfectly capture what makes an India wildlife and cultural tour so unforgettable — from exploring vibrant cities and historic landmarks to the excitement of spotting both a leopard and a tiger in the wild during safari. Feeding elephants at the sanctuary is also such a memorable and emotional experience for many travellers visiting India.

We also love hearing how well your group connected during the trip. One of the joys of our small-group holidays is the friendships that often form along the way, whether that is over shared adventures, cultural experiences or even an unexpected night out at an Indian nightclub! It is wonderful to know that the group bonded so well and have remained in touch afterwards.

At Lumle Holidays, the Lumle Difference is about putting customers first, delivering quality at an unbeatable price, and creating experiences that go beyond simply being a holiday. Your review beautifully reflects exactly what we hope every traveller experiences when joining one of our tours.

Thank you once again for taking the time to leave such thoughtful feedback. Reviews like yours are incredibly helpful for other travellers considering an India tour and will no doubt inspire many future visitors.

We very much look forward to welcoming you on another Lumle Holidays adventure in the future.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

26 mei 2026

Thank you very much for taking the time to share your experience and for your kind words regarding our handling of the situation surrounding your Sri Lanka holiday.

Whilst we were naturally disappointed that your Sri Lanka tour could not proceed due to the uncertainty caused by the Middle East situation and the related FCDO travel advice concerning Qatar, we are extremely pleased to hear that you felt supported and well looked after throughout the process.

At Lumle Holidays, we always strive to put our customers first, particularly during periods of unexpected disruption affecting international travel. The Lumle Difference is about delivering quality holidays at an unbeatable price whilst also providing genuine care, flexibility and support when circumstances outside anyone’s control impact travel plans. During this period, our team worked tirelessly to assist travellers with alternative options, rebooking opportunities and flexible solutions, so your recognition truly means a great deal to us.

Sri Lanka remains one of the most captivating destinations in Asia, offering a wonderful combination of golden beaches, ancient temples, scenic train journeys through the hill country, incredible wildlife and warm local hospitality. We very much hope you will still have the opportunity to experience this beautiful destination with us in the future under more settled circumstances.

Thank you once again for recognising the efforts of our team during what was an exceptionally challenging period for global travel operations. Your feedback will also be extremely helpful and reassuring for future travellers considering booking with Lumle Holidays.

We very much look forward to welcoming you on a future Lumle Holidays adventure.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

26 mei 2026

Thank you so much, David, for taking the time to leave such a thoughtful review and for sharing your experience in detail. Your feedback will be incredibly helpful and reassuring for other travellers considering a Thailand, Cambodia and Vietnam tour with Lumle Holidays.

Whilst we were naturally disappointed that your Southeast Asia adventure could not proceed due to the unprecedented Middle East and Gulf airspace disruption, we are truly grateful for your understanding during what was a very challenging situation affecting global travel.

At Lumle Holidays, the Lumle Difference has always been about putting our customers first, delivering quality at an unbeatable price, and providing support that goes beyond simply selling a holiday. During uncertain situations, our priority is always to work proactively with travellers to offer realistic, flexible and supportive solutions. We are therefore delighted to hear that the options provided helped ease the stress and uncertainty surrounding your travel plans.

Your planned Thailand, Cambodia and Vietnam journey would have been a truly unforgettable experience — from the bustling street food markets and golden temples of Bangkok, to the awe-inspiring Angkor Wat temples of Cambodia, and the breathtaking limestone scenery of Halong Bay in Vietnam. It remains one of the most immersive and culturally rewarding multi-country tours we offer, combining ancient history, warm hospitality, incredible cuisine and stunning landscapes throughout Southeast Asia.

Thank you once again for your kind words regarding our customer service and handling of the situation. It means a great deal to our entire team.

We very much look forward to welcoming you on another Lumle Holidays adventure in the future, whether that may be Southeast Asia, India, South America, Africa or one of our many other carefully crafted small-group tours and tailor-made holidays around the world.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

27 mrt 2026

Dear JT,

Thank you so much for taking the time to share your experience. Your feedback is greatly appreciated and will certainly help other travellers who are considering their options during uncertain travel situations.

We are very pleased to hear that you were able to speak with our team promptly and that the options provided were clear and helpful. The recent airspace disruption affecting routes through Doha created a fast-moving situation, and our priority was to ensure customers received timely guidance and practical solutions.

We are especially glad that you chose to rebook your holiday without any additional cost, allowing you to retain the same itinerary and look forward to your trip at a later date. Providing this level of flexibility—particularly during periods when flight prices are rising rapidly—is a key part of our commitment to supporting our customers.

At Lumle Holidays, we aim to deliver more than just a holiday. We put our customers first, offer quality experiences at unbeatable value, and ensure that even when plans are disrupted, you have options that protect both your travel experience and your investment.

We look forward to welcoming you on your rebooked holiday before the end of 2027 and ensuring it is everything you originally expected.

Thank you once again for your kind words and support.

Warm regards,

The Customer Success Team

Antwoord van Lumle Holidays

27 mrt 2026

Dear Tony,

Thank you so much for taking the time to share such a detailed and thoughtful review. Your experience will be incredibly helpful for other travellers considering a Thailand holiday and understanding how situations are managed during unexpected global events.

Firstly, we are very sorry to hear about your father’s illness, and we hope he is recovering well. We fully appreciate how stressful and uncertain that period must have been for you.

The recent Middle East airspace disruption created an unprecedented situation across global travel, particularly affecting routes through key hubs such as Doha. We are therefore especially pleased to hear that we were able to support you throughout and provide flexible solutions at every stage.

From securing an alternative flight route to Thailand at no additional cost during a time when fares were rapidly increasing, to then reverting your booking back to the original option when your circumstances changed, our aim was always to put your needs first and ensure you had the flexibility and reassurance you needed.

Thailand remains one of the most captivating destinations in Southeast Asia travel, offering a wonderful blend of culture, cuisine, beaches, and vibrant cities, and we are delighted that you are now able to look forward to your journey in November.

At Lumle Holidays, we are committed to delivering more than just a holiday. We place our customers first, offer quality experiences at unbeatable value, and stand by our travellers—especially during challenging and fast-changing situations. Your experience reflects exactly the level of care and flexibility we strive to provide.

We truly appreciate your kind words and trust, and we look forward to welcoming you on your upcoming holiday to Thailand.

Warm regards,

The Customer Success Team

Antwoord van Lumle Holidays

27 mrt 2026

Dear Carol,

Thank you very much for taking the time to share your feedback. Your review is greatly appreciated and will certainly help other travellers who are considering a holiday during uncertain times.

We completely understand your comment regarding the slight delay in communication, and we appreciate your understanding given the rapidly changing situation in the Middle East, which created significant disruption across global travel. During such periods, information can evolve quickly, and our priority is always to ensure that the updates we provide are accurate and reliable.

We are, however, very pleased to hear that once decisions were made, everything was clearly communicated and actioned promptly. Providing swift resolutions and ensuring our customers feel supported is something we take great pride in.

At Lumle Holidays, we are committed to delivering more than just a holiday—placing our customers first, offering quality experiences at unbeatable value, and standing by our travellers, especially when situations are beyond anyone’s control.

We truly appreciate your kind words and understanding, and we hope to have the opportunity to welcome you on a future Lumle journey under more settled circumstances.

Warm regards,

The Customer Success Team

Antwoord van Lumle Holidays

26 mrt 2026

Dear Mike,

Thank you so much for taking the time to share your experience. Your feedback is greatly appreciated and will certainly help other travellers considering a Vietnam tour and looking for a well-organised and rewarding journey.

We are delighted to hear that you had a great time exploring Vietnam, a destination known for its incredible diversity—from the bustling energy of Hanoi and Ho Chi Minh City to the breathtaking beauty of Halong Bay and the Mekong Delta. It’s fantastic to know that the trip delivered a rich and varied experience, with plenty of highlights along the way.

We are especially pleased that you found the excursions and guides excellent. Our local guides are key to creating immersive travel experiences, bringing each destination to life with their knowledge, insight, and care.

It’s also wonderful to hear that you felt well looked after throughout, with all your queries answered promptly and effectively. Providing clear communication and support both before and during your journey is something we take great pride in.

At Lumle Holidays, we are committed to delivering more than just a holiday—placing our customers first, offering quality experiences at unbeatable value, and ensuring every journey is seamless, enriching, and memorable.

We would be delighted to welcome you again on one of our future adventures, whether returning to Southeast Asia or exploring another part of the world with us.

Thank you once again for your kind words and support.

Warm regards,

The Customer Success Team

Antwoord van Lumle Holidays

26 mrt 2026

Dear Tasmin,

Thank you so much for taking the time to share such a wonderful and detailed review. Your feedback is incredibly valuable and will certainly help other travellers who are considering a Nepal and Bhutan tour and looking for an enriching Himalayan experience.

We are delighted to hear that you and your daughter had such a memorable journey. Exploring Nepal’s vibrant culture and landscapes alongside the serene beauty of Bhutan’s Himalayan valleys and monasteries creates a truly unique and immersive Himalayan travel experience, and it’s fantastic to know that the itinerary delivered both variety and depth.

Your comments about the pace are especially appreciated. Our itineraries are carefully designed to maximise time in destination, allowing travellers to experience as much as possible within the duration of the tour, while still maintaining comfort and flow. It’s wonderful to hear that this approach worked well for you and offered good value.

We’re also pleased that you highlighted the Tiger’s Nest Monastery hike. As you rightly mentioned, this is a physically rewarding experience, particularly due to the altitude, but it remains one of the most iconic and unforgettable highlights of any Bhutan holiday.

It is equally encouraging to hear that you found the hotels comfortable and the guides knowledgeable. Our local guides play a key role in bringing each destination to life, offering insights into the culture, history, and traditions of Nepal and Bhutan, and we are proud to work with such dedicated teams.

At Lumle Holidays, we are committed to delivering more than just a holiday. We put our customers first, focus on quality at unbeatable value, and design journeys that are immersive, seamless, and memorable from start to finish.

We are truly grateful for your kind recommendation and would be delighted to welcome you again on one of our future adventures, whether returning to the Himalayas or exploring one of our many destinations worldwide.

Thank you once again for your support.

Warm regards,

The Customer Success Team

Antwoord van Lumle Holidays

26 mrt 2026

Dear Customer,

Thank you for taking the time to share such detailed feedback following your Bhutan tour. We truly appreciate you outlining your experience so openly, as this will be very helpful for other travellers considering a journey to this unique Himalayan destination.

We are very sorry to hear that certain aspects of your trip did not meet expectations, particularly regarding the food quality and variety. Whilst Bhutanese cuisine is often simple and locally influenced, we fully agree that there should be greater variety—especially for non-meat options—and better temperature and presentation standards. Your comments have been taken seriously and are being addressed directly with our local partners to ensure improvements are made.

We also note your feedback regarding limited fruit selection and difficulty with currency exchange. Bhutan’s infrastructure can be more limited compared to other destinations, but this should have been better explained and supported on the ground, and we will be reinforcing this with our team.

Regarding the Changangkha Temple hike, we are particularly concerned by the lack of communication. Whilst guest safety is always the priority—especially in the event of an incident—there should have been a clear explanation provided to the group, and we apologise that this was not the case.

Your point about the Tiger’s Nest Monastery hike is very valid. This is one of Bhutan’s most iconic experiences, but also physically demanding due to altitude and terrain, and we will ensure this is communicated more clearly so guests can prepare accordingly.

At the same time, it is worth noting that many of our travellers on the same itinerary have found Bhutan to be an extraordinary and rewarding experience, particularly appreciating the dramatic Himalayan scenery, spiritual heritage, knowledgeable guides, and unique cultural immersion. However, we fully recognise that consistency is key, and your feedback highlights areas where we must improve.

At Lumle Holidays, we are committed to delivering more than just a holiday—putting our customers first, ensuring quality at unbeatable value, and continuously refining our experiences based on honest feedback such as yours.

We genuinely appreciate your comments and hope we may have the opportunity to welcome you on another Lumle journey in the future, where we can provide the level of experience you expected.

Warm regards,

The Customer Success Team