Lumle Holidays Reviews 

Antwoord van Lumle Holidays

18 nov 2025

Dear Keene,

Thank you so much for your 5-star review and for choosing Lumle for your Peru holiday – we’re delighted to hear you felt it was “really great organisation” and that you were looked after every step of the way.

Peru is an incredible destination, weaving together Inca history, dramatic Andean landscapes, the Sacred Valley, Machu Picchu and vibrant Lima. It’s a place where every day can be full – early train rides through the mountains, walking ancient cobbled streets in Cusco, exploring markets and tasting local cuisine – so knowing that the logistics felt smooth and well organised means you could simply relax and enjoy the journey.

We’re especially pleased to hear that your guides were well informed, friendly and professional. On a Peru tour, great guiding makes all the difference: turning ruins into stories, scenery into context and everyday encounters into genuine cultural insight. Your feedback is a wonderful reflection of the care and passion our local partners bring to each trip.

What you’ve described captures the Lumle Difference perfectly:

Customer always first – being looked after at every step, from arrival through to departure, so you feel supported throughout your holiday.

Quality at unbeatable value – working with trusted, knowledgeable local guides and reliable ground teams to deliver a polished experience without losing the human touch.

More than just a holiday – creating journeys that combine famous highlights with meaningful, well-hosted experiences that stay with you long after you return home.

Thank you as well for keeping your review clear and to the point – it will be really helpful for other travellers considering a Peru tour who want reassurance about organisation, support and guide quality.

We’d be absolutely delighted to welcome you on another Lumle holiday in the future – whether that’s exploring more of South America, such as Chile, Argentina or Brazil, or discovering somewhere completely different. With expert-curated holidays to over 70 countries worldwide, there’s a whole world of journeys we’d love to help you plan when you’re ready.

Many thanks again for travelling with us and for sharing your experience.

The Customer Success Team
Lumle Holidays

Antwoord van Lumle Holidays

17 nov 2025

Dear Mary,

Thank you so much for your wonderfully detailed 5-star review and for choosing Lumle for your very first organised holiday. We’re absolutely delighted that your Sri Lanka holiday with Golden Triangle India extension turned into such a brilliant experience for you both.

Sri Lanka and India together make for an incredibly rich journey – from Sri Lanka’s lush tea country, wildlife-rich national parks and golden beaches to the bustling cities, majestic forts and the Taj Mahal on a classic Golden Triangle India tour. It’s a combination that offers a huge amount in a relatively short time, so we’re really pleased to hear that, even at a fairly busy pace, you found it a great experience and felt well supported throughout – especially as first-time travellers on an organised small group tour.

We’re thrilled that you found the Lumle Representatives, local guides in both countries and the driver in India to be excellent, caring and attentive. That caring, human touch is at the heart of what we do, and it’s lovely to know that it came across so clearly on your Sri Lanka highlights tour and Golden Triangle extension.

Thank you too for your comments on the hotels. It’s very reassuring to hear that you found all of them acceptable, with the three Sri Lankan hotels you felt were “local to you” and the final hotel in India standing out as excellent. We always aim to balance comfort, location and character, and your feedback helps us fine-tune those choices even further.

Your review also captures the Lumle Difference perfectly:

Customer always first – from planning through to your return, our teams and local partners are there to support you, especially on a holiday at pace like this one.

Quality at unbeatable value – we work hard behind the scenes to pair excellent guides, attentive drivers and well-chosen hotels with competitive pricing, so you feel you’ve had a rich, in-depth experience in both Sri Lanka and India without compromising on standards.

More than just a holiday – our goal isn’t simply to move you from place to place, but to ensure you see and experience so much, as you’ve described, and come home with vivid memories of both countries – the scenery, the culture, the people and the hospitality.

We’re especially grateful for your kind words about our customer service and information before and after booking. Clear, prompt communication is a big part of making an escorted group holiday feel smooth and stress-free, so it’s wonderful to hear that replies arriving within an hour or two, even at weekends, and fully addressing your questions, made a positive difference to your overall experience.

Your detailed review will be incredibly helpful for other travellers, particularly those who are considering a Sri Lanka plus Golden Triangle India tour and want reassurance about pace, comfort, support and the booking process.

We’d be absolutely delighted to welcome you back on another Lumle holiday in the future – whether that’s returning to South Asia or discovering somewhere completely new, from Nepal and Bhutan to Japan, Vietnam, Costa Rica and beyond. Lumle now operates expert-curated holidays to over 70 countries worldwide, with a wide range of small group tours and tailor-made journeys, all designed to deliver more than just a holiday.

Thank you once again for travelling with us and for recommending Lumle so highly.

Warm regards,

The Customer Success Team
Lumle Holidays

Antwoord van Lumle Holidays

17 nov 2025

Dear Karuna,

Thank you so much for taking the time to share your experience and for rating your holiday 4 out of 5 stars. We’re delighted to hear that you had a beautiful experience and, most importantly, that you felt safe and well looked after while visiting all the different places on your tour.

One of the joys of travelling to this region is the mix of rich culture, historic landmarks and vibrant everyday life – from busy streets and colourful markets to tranquil temples and scenic viewpoints. Exploring a destination like this can feel a little overwhelming at first, especially if it’s your first time, so it means a great deal to us that you were able to relax, enjoy the journey and focus on the travel experience while we handled the logistics behind the scenes.

We’re especially pleased that you found it helpful to be met at the airport on arrival and accompanied back to the airport for your return flight. That seamless “door-to-door” care is an important part of a Lumle holiday, helping to keep things stress free from the moment you land until you check in for your flight home.

It’s also wonderful to hear that your driver and guide were kind, considerate and felt like friends by the end of your stay. Those personal connections and the reassurance of travelling with a knowledgeable, caring team are exactly what we aim for on our escorted tours and tailor-made holidays. Your comments capture perfectly how the right guide and driver can transform a trip from “a holiday” into a warm, memorable journey.

What you’ve described really reflects the Lumle Difference:

Customer always first – your comfort, safety and peace of mind are at the heart of every decision we make with our local partners.

Quality at unbeatable value – we work hard to combine reliable transfers, trusted local guides and carefully chosen hotels at a price that represents genuine value for money.

More than just a holiday – our aim is not only to show you the sights, but to give you authentic experiences, local insight and moments of genuine connection that stay with you long after you return home.

Thank you as well for sharing your thoughts in such a clear and thoughtful way. Your review will be very helpful for other travellers who are considering a similar small group tour or tailor-made trip and want reassurance about safety, airport assistance, transfers and the quality of guides and drivers in this destination.

We’d be absolutely delighted to welcome you back on another Lumle holiday in the future – whether you choose to explore more of this region or discover somewhere completely new, from India, Sri Lanka and Nepal to Japan, Vietnam, Costa Rica and beyond. Lumle operates expert-curated holidays to over 70 countries worldwide, across a wide range of small group tours and tailor-made journeys, and we’d love to help you plan your next adventure when the time is right.

Many thanks once again for travelling with us and for your lovely feedback.

Warm regards,

The Customer Success Team
Lumle Holidays

Antwoord van Lumle Holidays

31 okt 2025

Hi there,

Thank you for the fantastic 5-star review of your Golden Triangle with Ranthambore tour. We’re delighted the trip felt very well organised, and that our team were both professional and genuinely fun—that small-group spirit, meeting great people and sharing big moments, is exactly what turns a holiday into a beautiful experience.

For travellers considering this route: the Golden Triangle blends Delhi’s living history, Agra’s Taj Mahal, and Jaipur’s palaces and craft lanes, with the wildlife thrills of Ranthambore National Park—dawn drives, rust-gold light through dhok forests, and the chance (never guaranteed) of tiger sightings alongside sambar, langurs and birdlife. It’s a perfect snapshot of India highlights in one seamless itinerary.

The Lumle Difference
• Customer-first care: clear, timely communication and on-the-ground support from arrival to farewell.
• Quality at unbeatable value: hand-picked hotels, licensed guides and smooth logistics so you can relax.
• More than a holiday: immersive moments—heritage walks, market tastings, and unhurried game drives—curated into a balanced pace.

Thank you for recommending us to your friends—this will really help others weighing up a Golden Triangle & Ranthambore tour. When you’re ready for what’s next, we’d love to tailor it—perhaps Rajasthan in depth (Udaipur & Jodhpur), a calmer Kerala backwaters journey, or farther afield with Sri Lanka, Vietnam & Cambodia, Peru & Machu Picchu, or Costa Rica.

The Customer Success Team

Antwoord van Lumle Holidays

31 okt 2025

Hi Phil,

Thank you for the brilliant 5-star review—and welcome home from your Jewels of North India journey with a 6-night Nepal extension. We’re thrilled to hear the trip was “fantastic” and that everything “worked like clockwork.” Your shout-outs to our driver in India, the meet-and-greet reps at each destination, and the local guides in both India and Nepal mean a lot—this seamless handover is exactly how we design a North India and Nepal tour to feel effortless on the ground.

A word on the destination, for travellers weighing up an India & Nepal holiday: North India is a tapestry of imperial capitals, Mughal masterpieces and vibrant bazaars—from Delhi’s contrasting Old-and-New quarters to Agra’s Taj Mahal, Jaipur’s pink-hued palaces and craft lanes, and the sacred ghats of Varanasi (for many, the soul of the subcontinent). Cross the Himalaya’s foothills and Nepal adds a gentler rhythm—Kathmandu Valley’s ornate squares and stupas, Pokhara’s lake-and-mountain serenity with Annapurna views, and Chitwan’s lowland jungles where dawn safaris reveal rhino and birdlife. Together, it’s a deeply immersive cultural itinerary with big, memory-making contrasts.

The Lumle Difference
• Customer-first care: clear comms before you fly, smooth airport welcomes, and friendly on-call support so you can focus on the experience.
• Quality at unbeatable value: trusted drivers, hand-picked local guides, well-paced routing, and carefully chosen hotels that balance comfort, character and location.
• More than a holiday: curated moments—sunrise viewpoints, artisan workshops, heritage walks and authentic bites—that go beyond the headline sights.

We really appreciate your constructive note about tweaking the itinerary and choosing hotels closer to public transport to make the most of free time. That’s great feedback: on future departures we can (1) swap certain hotels for more transit-convenient options; (2) add metro cards or tuk-tuk/ride-hail credits on free evenings; and (3) fine-tune pacing in the cities you most want to explore independently. For a tailor-made India & Nepal itinerary, we’ll happily build those preferences in from the start.

Thank you again for reviewing in such detail—your insights will help other travellers comparing a Jewels of North India tour, India & Nepal holiday, or small-group India itinerary understand the flow, guiding, and logistics. We’d love to welcome you back when you’re ready—perhaps Rajasthan in depth (Udaipur & Jodhpur), Kerala backwaters with a coastal finale, Bhutan paired with Nepal, or farther afield with Sri Lanka, Peru & Machu Picchu, Japan, Costa Rica, or South Africa.

With warm thanks for travelling with us—and for the wholehearted recommendation.

The Customer Success Team

Antwoord van Lumle Holidays

31 okt 2025

Hi John & Lynda,

Thank you so much for the wonderful 5-star review—and for recommending us to friends and family. We’re thrilled your Vietnam, Cambodia & Thailand journey felt “amazing,” from the bustle of Hanoi’s Old Quarter and the stillness of Ha Long Bay’s limestone karsts, to the story-rich temples of Angkor and the flavours, markets and river life of Bangkok. That contrast—city energy, serene seascapes, sacred heritage and vibrant street food—is exactly what makes a Southeast Asia tour so special.

The Lumle Difference
• Customer-first care: clear communication, local backup, and seamless handovers so you can simply enjoy the moments.
• Quality at unbeatable value: hand-picked hotels, reliable private transfers and expert, licensed guides who bring each place to life.
• More than a holiday: immersive experiences—dawn bay cruises, Mekong backwaters, Khmer history, night markets—curated into a smooth, stress-free itinerary.

Your detailed note will really help other travellers comparing a Vietnam Cambodia Thailand tour, a Southeast Asia multi-country holiday, or a small-group trip understand pacing, highlights and what’s included. Thank you for taking the time to share it.

When you’re ready for the next chapter, we’d love to tailor it around the moments you loved most—perhaps Central Vietnam’s imperial cities, Laos’ Luang Prabang, a deeper Cambodia focus with Kampot & Kep, or farther afield with Sri Lanka, Peru & Machu Picchu, Costa Rica nature & wildlife, Japan, or South Africa. Tell us your wish-list and we’ll craft something unforgettable.

With warm thanks for travelling with Lumle— and for the hearty recommendation.

The Customer Success Team

Antwoord van Lumle Holidays

31 okt 2025

Hi Shona,

Thank you so much for your thoughtful, detailed review of your Costa Rica tour with flights arranged by Lumle and on-the-ground services by Camino Travel. We’re delighted the itinerary felt well organised, the included excursions impressed, and the optional experiences you added rounded out a great first taste of the country. We’re sorry one of the four hotels didn’t fully meet expectations—your note helps us refine that sector so future travellers on a Costa Rica holiday get an even more consistent experience.

A quick word on the destination for anyone planning a trip: Costa Rica is a small nation with outsized variety—mist-tipped cloud forests alive with hummingbirds, the volcanic drama of Arenal, tropical lowlands and waterways teeming with wildlife, and a Pacific coast made for sunsets and pura vida ease. That blend of nature, wildlife, and soft adventure is exactly why a well-paced, curated Costa Rica itinerary can feel so rewarding in 10–14 days.

What you experienced is what we call The Lumle Difference:
• Customer-first care from the first enquiry to your welcome home—quick answers, clear documents, reliable support.
• Quality at unbeatable value, with hand-picked hotels, trusted local partners like Camino, and smart logistics that maximise time on the ground.
• More than a holiday—immersive moments that go beyond the checklist: dawn wildlife walks, local flavours, and guides who bring each region to life.

Thank you as well for reviewing in detail. Insights like yours genuinely help other visitors comparing a Costa Rica small-group tour or tailor-made Costa Rica holiday understand the pacing, hotel mix, and excursion style—and choose the trip that suits them best.

When you’re ready for what’s next, we’d love to craft it—whether that’s returning to Costa Rica for Tortuguero’s canals and the Osa Peninsula, or exploring farther afield across Sri Lanka, Peru & Machu Picchu, Vietnam & Cambodia, Japan, South Africa, or our wider collection of Lumle holidays throughout Asia, Africa, and the Americas. Tell us the moments you loved most this time and we’ll shape the perfect itinerary around them.

With warm thanks for travelling with us—and for the strong recommendation.

The Customer Success Team

Antwoord van Lumle Holidays

30 okt 2025

Hi Hazel,

Thank you so much for the fantastic 5-star review—and for trusting us with your first ever organised trip. We’re thrilled to hear it felt “perfect,” that our small group size (18) worked well, and that our Sri Lankan reps were local, knowledgeable and easy to reach before and during your journey.

A quick word on Sri Lanka for travellers considering a Sri Lanka holiday or Sri Lanka tour: the island is wonderfully varied—Cultural Triangle temples and rock citadels, cool tea-country hills and heritage rail, colonial charm in Kandy and Galle, and mellow palm-lined beaches. Covering the highlights does mean more travelling (including that 4-hour arrival transfer you mentioned), but it’s the trade-off that lets you experience the country’s big-ticket sights on one itinerary. We’re glad you appreciated the flexibility to opt out of a visit and enjoy a free day in Kandy—that’s exactly how we intend the pacing to work.

Your tip to add two nights by the beach at the end is spot-on for many travellers: a gentle finale to relax, explore local seafood shacks, and reflect on the journey. For guests who prefer a slightly softer tempo, we can also tailor:

Fewer hotel changes with longer stays in 2–3 bases

A scenic rail sector (e.g., Kandy → Ella) to swap one road leg for a memorable train ride

Extra downtime in tea country or a boutique coastal stay

Private touring on a tailor-made Sri Lanka itinerary at your own pace

The Lumle Difference
• Customer-first care: from easy pre-trip contact to on-the-ground support.
• Quality at unbeatable value: hand-picked hotels, reliable transport and expert local guides.
• More than a holiday: immersive stories, markets, heritage rail and coast—crafted with thoughtful pacing and flexibility.

Thank you again for your detailed review—it will be genuinely useful for others planning a Sri Lanka highlights tour or their first small-group, ATOL-protected holiday. We’d love to welcome you back—whether for a Sri Lanka beach & tea-country slow escape, or something farther afield across Asia, Central & South America, or South Africa. Tell us what you loved most this time, and we’ll shape the perfect next journey around it.

Warmest thanks for travelling with us,

The Customer Success Team
Lumle Holidays

Antwoord van Lumle Holidays

30 okt 2025

Hi DL,

Thank you so much for the wonderful 5-star review of your Golden Triangle with Ranthambore tour—and for sharing such a thoughtful, detailed account. We’re delighted the itinerary felt like the right pace for a first India holiday, and that upgrading to the Heathrow flight worked smoothly for you and your friend.

A special thank you for recognising Vikram Singh Rathore. His knowledge, professionalism and care are exactly what we strive for—he’ll be thrilled to read your feedback.

Your hotel notes are extremely helpful:

Agra & Ranthambore: Great to hear the properties, food and friendly teams hit the mark.

Delhi: Thank you for flagging the location; we’re reviewing more central options for future departures while maintaining standards and value.

Jaipur (breakfast & facilities): We investigated with our local office and the hotel. They confirmed the property was fully booked and temporarily understaffed that morning, which caused the slower clearing, restocking delays and queue at the single coffee machine. We’ve requested (1) a second machine at peak breakfast, (2) tighter floor supervision for clearing/restocking, and (3) a housekeeping/maintenance check on drainage. We’ve also briefed our ground team to escalate on the spot if anything similar arises.

A quick word for travellers considering a Golden Triangle tour with Ranthambore safari: this route blends icons—Delhi’s contrasts, Agra’s Taj Mahal, Jaipur’s forts and bazaars—with a change of pace in Ranthambore National Park, where dawn drives offer chances (never guarantees) to spot tigers and rich birdlife against lakes and ancient ramparts. It’s a superb introduction to India, with plenty left for a return visit—just as you noted.

The Lumle Difference
• Customer-first care: attentive support from first enquiry to welcome home.
• Quality at unbeatable value: hand-picked, well-located hotels, reliable private transfers and expert local guides.
• More than a holiday: immersive, authentic moments and thoughtful pacing that go beyond tick-list sightseeing.

Thank you again for reviewing in such detail—your insight will be genuinely useful to other visitors planning an India tour or Golden Triangle with Ranthambore itinerary.

We’d love to welcome you back when you’re ready to see more—perhaps Udaipur & Jodhpur to deepen Rajasthan, Varanasi for the sacred Ganges, the Kerala backwaters for a softer pace, a Central India wildlife circuit, or even farther afield across Asia, Central & South America, or South Africa. Tell us what you enjoyed most this time, and we’ll tailor the perfect journey around it.

With warm thanks for travelling with us.

The Customer Success Team
Lumle Holidays

Antwoord van Lumle Holidays

30 okt 2025

Hi Andy,

Thank you so much for the fantastic 5-star review of your Sri Lanka holiday—and for sharing such a thoughtful, detailed account. From your first enquiry and booking, to meeting your guide and experiencing each day on tour, we’re thrilled to hear everything was seamless. Your words will be genuinely useful to other travellers comparing a Sri Lanka holiday, Sri Lanka tour or Sri Lanka highlights tour and planning their own itinerary.

A quick note about the destination: Sri Lanka is a storyteller—ancient capitals and sacred sites in the Cultural Triangle (Sigiriya, Dambulla, Kandy), cool tea country with misty hills and heritage factories, and coastal charm from Galle Fort to soft-sand beaches. Wildlife lovers can seek elephants and birdlife in Minneriya or Udawalawe, and the island’s warm hospitality ties it all together. We’re delighted you felt that variety day to day.

The Lumle Difference
• Customer-first care: from the very first message to your welcome home, your preferences shape the plan.
• Quality at unbeatable value: hand-picked, well-located hotels, reliable private transfers and expert local guides—no compromises on the essentials.
• More than a holiday: immersive experiences that go beyond tick-list sightseeing—quiet temple moments, tea-estate strolls, scenic rail, and time to breathe it all in.

Thank you again for reviewing in such detail—your feedback will help future visitors choose the right Sri Lanka itinerary and understand what to expect from a guided tour with Lumle. We’d love to welcome you back whenever you’re ready. Whether it’s another Sri Lanka highlights tour, a Costa Rica nature and wildlife escape, a Japan and South Korea twin-centre, or something entirely different, our team will curate a tailor-made holiday around the moments you enjoyed most this time.

With warm thanks for travelling with us—and for the “holiday of a lifetime” endorsement.

The Customer Success Team
Lumle Holidays

Antwoord van Lumle Holidays

24 okt 2025

Hi Wendy,

Thank you for the thoughtful 4-star review and for capturing the essence of a well-run India Golden Triangle journey—Delhi, Agra, Jaipur brought to life by an outstanding guide. We’re thrilled that Vikram elevated a good holiday into something memorable; his deep knowledge, calm logistics and guest-first attitude are exactly what we aim for on a small-group India tour. We’ll share your praise with him and the ops team.

It’s great to hear the Lumle itinerary hit the sweet spot—seeing so much without the stress, with escorted airport transfers and smooth day-to-day handovers. That balance of curated highlights and easy logistics is a big part of the Lumle Difference: customer-first care, quality at an unbeatable price through smart contracting and locally audited partners, and the feeling that you’re getting more than a holiday—a paced, immersive experience that still gives you room to breathe.

Thank you for flagging the Jaipur Ramada. Your note aligns with recent feedback, and we’ve already:

1. Escalated cleaning and breakfast-service issues to the hotel GM.
2. Scheduled additional spot-audits with our local quality team.
3. Lined up rate-parity alternates (e.g., centrally located city-centre or heritage properties) and will de-prioritise/remove Ramada from standard allocations if fixes aren’t verified quickly.

Reviews like yours are incredibly helpful for travellers researching a Golden Triangle tour with Jaipur, and they directly shape our hotel allocations going forward.

When you’re ready for what’s next—perhaps Kerala Backwaters & Coast, Rajasthan with Udaipur, Sri Lanka with a Maldives wind-down, or Peru & the Sacred Valley—we’d love to craft it with the same guest-first attention you experienced with Vikram.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

24 okt 2025

Hi Walter,

Thank you for the thoughtful 4-star review of your Thailand–Cambodia–Vietnam trip—and for trusting Lumle for the first time. Your notes will really help travellers considering a Southeast Asia small-group tour that blends capital-city energy, temple archaeology and Vietnam’s riverside charm.

I’m glad our local partner model landed well. Instead of one overseas escort shadowing every step, we rely on accredited in-country teams—the people who live Bangkok’s rhythms, know the best times at Angkor Wat in Siem Reap, and navigate Hoi An/Ho Chi Minh City with ease. The goal is exactly what you experienced: seamless hand-offs, clear daily briefings, punctual meet-and-greets, and never feeling lost—just free to enjoy the journey.

Thank you as well for calling out our flight routing approach. We share the number of layovers and maximum layover length from the start, then ticket airlines closer to departure using our B2B contracts. That lets us protect value and still deliver sensible connections across Bangkok → Siem Reap → Vietnam without surprise marathon waits. It’s great to hear that felt like a good system from your side. And it’s reassuring to know hotels were as advertised—we audit for location, sleep quality, breakfast and service so the base matches the touring tempo.

On travel insurance, we hear you. Our requirement isn’t about upselling; it’s about duty of care on long-haul, multi-country itineraries where weather, medical or airline variables can arise. Having cover in place ensures access to medical support and financial protection, and allows our local teams to coordinate swiftly with insurers if the unexpected happens. Some suppliers and destinations also expect evidence of cover. We’ll keep explaining the “why” more clearly so it feels helpful, not a hurdle.

What you’ve described is the Lumle Difference: customer-first care, quality at an unbeatable price through smart contracting and locally audited guides/vehicles/hotels, and a journey that’s more than a holiday—from Grand Palace glints over the Chao Phraya to sunrise at Angkor, lanterns along the Thu Bon River in Hoi An, and café culture in Saigon (Ho Chi Minh City).

We’d love to host you again—perhaps Japan in cherry blossom, Peru & the Sacred Valley, Sri Lanka with a Maldives wind-down, or another tailored Vietnam–Cambodia–Thailand route with a beach finale. Tell us your pace and priorities, and we’ll shape the rest with the same guest-first attention.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

24 okt 2025

Hi Lady Susan,

Thank you for the thoughtful 4-star review—and for highlighting what made your India Golden Triangle tour sing. We’re thrilled your local Indian guide was exceptional—context on customs, tipping, and daily life is exactly what turns Delhi–Agra–Jaipur from a checklist into a rich, real experience. Delighted too that your Ranthambore stay hit the mark and that the varied sightseeing across the itinerary worked well.

I’m sorry the Delhi hotel let the side down—both for location (hard to stroll for dining/shopping) and for unhelpful service. We’re already actioning this: our product team is shifting allocations toward more central, guest-friendly areas (e.g., Connaught Place/Aerocity) and tightening service audits with our local partners. Your note strengthens that push, and we appreciate it.

What you’ve described is the Lumle Difference in motion—customer-first care, expert local guiding, seamless logistics—paired with honest feedback that helps us lift hotel choices to the same standard as the guiding and the Ranthambore safari experience. If you’re happy to share your Delhi stay dates/room number, we’ll attach them to a formal escalation with the hotel GM.

When you’re ready for another journey—perhaps Kerala Backwaters & Coast, Sri Lanka with a Maldives wind-down, or Peru & the Sacred Valley—we’d love to craft it with the same guest-first attention (and a better-placed Delhi base if you return to North India).

Many thanks again for travelling with us and for a review that will help others planning a small-group India tour.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

24 okt 2025

Hi Customer,

Thank you for the wonderful review of your Thailand–Cambodia–Vietnam holiday. It’s fantastic to hear that everything ran smoothly and that our local teams delivered the kind of warm, reliable care we aim for. Your note will be genuinely useful to travellers researching a Thailand tour combined with a Cambodia tour and Vietnam holiday—the classic Southeast Asia arc that blends city sparkle, ancient temples, and riverside life.

Reading your experience brought the journey to life: the dazzle of Bangkok—Grand Palace spires reflected in the Chao Phraya—giving way to the hushed corridors of Siem Reap’s Angkor Wat at sunrise, then on to Vietnam’s tapestry of scenes: lantern-lit Hoi An, French-era boulevards in Hanoi or Ho Chi Minh City, and the slow rhythms of the Mekong Delta. That balance of curated touring and time to explore at your own pace is exactly the feel we craft for our small-group Southeast Asia itineraries.

Here’s the Lumle Difference you experienced—briefly:

1. Customer-first care: Real specialists before you fly; on-the-ground teams waiting at arrivals so you never have to hunt for a guide or driver.

2. Quality at an unbeatable price: Smart, long-term contracting and locally audited guides/vehicles/hotels for comfort, safety, and storytelling—without gimmicks.

3. More than a holiday: Thoughtful pacing with restorative free time, so you can add a food stroll in Bangkok, linger at Bayon in Siem Reap, or people-watch over Vietnamese coffee.

We also appreciate your constructive suggestion about time distribution—trimming Bangkok to three nights and adding a night in Siem Reap is a great tweak for guests who want more unhurried time at Angkor. We’re feeding this into future departures and will highlight it as an easy custom adjustment.

Thank you again for trusting Lumle and for recommending us to friends and family. When you’re ready for the next chapter—Japan in cherry blossom, Peru & the Sacred Valley, Sri Lanka with a Maldives wind-down, or South Africa with Victoria Falls—we’d love to plan it with the same guest-first attention you enjoyed across Thailand, Cambodia and Vietnam.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

24 okt 2025

Hi Ping,

Thank you for the detailed review of your Golden Triangle India tour (Delhi–Agra–Ranthambore–Jaipur)—it’s exactly the kind of feedback that helps future travellers and helps us refine the experience. We’re delighted you and your friend travelled smoothly from London Heathrow, enjoyed your British Airways premium economy upgrade, and that the trip delivered packed, interesting tours overall.

We’re especially pleased to hear your praise for Vikram Singh Rathore, your driver and assistant. Vikram’s professionalism, warmth and storytelling are a big part of why so many guests love their Delhi–Agra–Jaipur journey; we’ll pass on your thanks and formally recognise the team.

We’re sorry the Delhi hotel location didn’t work for exploring on foot. That’s valuable input. We’re reviewing next season’s allocations with a preference for more central, guest-friendly areas (e.g., Connaught Place / Aerocity) to improve evening dining and strolling options—while keeping daytime logistics efficient for Old & New Delhi sightseeing.

Thank you as well for flagging issues at the Jaipur hotel (bathroom odour, breakfast replenishment, coffee bottleneck). We’re taking immediate steps:

Escalating your report to the hotel General Manager (housekeeping deep clean standards, preventive maintenance, breakfast service flow, and crockery/coffee station capacity).

Scheduling spot audits via our local quality team on cleanliness and F&B operations.

Actively lining up rate-parity alternatives for future dates—properties such as Radisson Jaipur City Center, Lemon Tree Premier, Holiday Inn Jaipur City Centre, or vetted heritage boutiques—and de-prioritising/removing the current hotel if corrective action isn’t verified quickly.

We’re glad you enjoyed the hotels in Agra and Ranthambore—those stops are often guest favourites, from sunrise at the Taj Mahal to the atmosphere around Ranthambore National Park.

On cost and add-ons: we understand it can feel less “cheap in the end” once extras are added. We’ll review how we present and bundle enhancements (like dinner packs, optional tours) so guests can choose clearer value bundles up front or keep maximum flexibility day-to-day—whichever suits their travel style.

Thank you again for travelling with us and for sharing such specific, helpful notes. They’ll be invaluable to others considering a Golden Triangle holiday or Ranthambore safari and will directly inform how we adjust hotels and pacing in Delhi and Jaipur. We’d love to welcome you back when you’re ready—perhaps Kerala Backwaters & Coast, Sri Lanka with a Maldives finale, or Peru & the Sacred Valley—and we’ll bring the same guest-first care you valued on this trip.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

24 okt 2025

Hi Peter,

Thank you for such a thoughtful, detailed review of your Cambodia–Vietnam–Singapore journey. For travellers weighing up a Southeast Asia multi-country tour, your first-hand notes on meet-and-greet precision, friendly local guides and smooth transfers paint a vivid, reassuring picture—and for us, they’re vital for continual fine-tuning.

You’ve captured the feeling we aim for: sunrise light brushing Angkor’s towers; Hanoi’s old-quarter aromas drifting past as a guide unpacks the city’s stories; long, unhurried views from coach windows over emerald rice fields; and Singapore’s evening skyline sparkling after a plate of chili crab at a hawker centre. That blend of culture, cuisine and easy logistics is the signature of a well-paced Asia holiday—guided when it matters, free when it’s nice to wander.

The Lumle Difference is simple: guests first, always. We contract smartly and audit experiences on the ground so you get quality at an unbeatable price we can stand behind. We believe we’re delivering more than a holiday: a carefully choreographed journey with clear pre-trip information, responsive humans who keep answering until you’re confident, and local operators who are at the airport door before you are. We’re thrilled that Theng, Helen, Win and the wider team brought that to life for you.

A quick, transparent note on optional add-ons for anyone comparing: our add-on prices are set to stay valid for years while an itinerary is being marketed, and we use vetted guides and transport that our local Product & Compliance team audits to Lumle standards. That extra quality control can make our add-ons look a touch higher than spot deals on OTAs, which also run temporary discounts from time to time. Guests are absolutely free to mix and match—your Lumle guide will still help with practical timing and coordination where feasible.

Thank you as well for flagging the value of free days and the ability to personalise with extra nights in Singapore or a beach extension; those are precisely the levers that make a long-haul trip feel like your own. Notes like yours help future guests choose the right balance between structured touring and independent exploring.

We’re grateful you chose us for your first long-distance organised holiday and even more grateful that it became a “holiday of a lifetime.” When you’re ready for what’s next—perhaps Japan in bloom, Peru and the Sacred Valley, Sri Lanka with a Maldives wind-down, or South Africa paired with Victoria Falls—we’d be honoured to plan it with the same guest-first care.

Warm thanks once again for recommending Lumle Holidays and for sharing a review that will genuinely help others.

The Customer Success Team

Antwoord van Lumle Holidays

11 okt 2025

Dear Ruth,

What a joy to read—thank you for the glowing 5-star review. We’re thrilled our team could re-route your Nepal tour smoothly when the landslide struck, adjusting the week and moving flights so the journey kept its rhythm. Your notes capture exactly why a Nepal holiday is so special: crisp Himalaya views, serene Pokhara lakesides, gentle wildlife moments in Chitwan, and the kindness that seems to greet you at every turn. We’re glad the clean, comfortable 3★ hotels worked so well and that dinners felt like real treats—(noted on those generous portions!). It’s also great to hear Air India exceeded expectations: clean cabins, good leg room, courteous crew.

This is the heart of the Lumle Difference—customer first, quality at an unbeatable price, and trips that deliver more than a holiday. When the unexpected happens, we act quickly so you can keep enjoying the culture, scenery and pace you came for. Your detailed feedback will be super helpful for other travellers comparing small-group Nepal tours, Pokhara stays, and Chitwan safari experiences.

We’d love to welcome you again—whether that’s a deeper Bhutan & Nepal journey, Sri Lanka for temples and tea country, Peru & the Sacred Valley, Costa Rica wildlife, or the Galápagos & Amazon. Thank you for travelling with Lumle—and for sharing such a thoughtful review.

Many thanks,

The Customer Success Team

Antwoord van Lumle Holidays

11 okt 2025

Dear Julia,

Thank you for the lovely 5-star review—and for calling out exactly what you experienced: quick replies by phone and email, and a local Nepal rep who was punctual, polite, and genuinely helpful. That’s the kind of seamless Nepal tour support we want every traveller to feel from arrival to farewell.

Nepal really shines when the details click: prayer flags flickering above Kathmandu’s courtyards, the hush of a stupa at dusk, warm chai after a temple visit, and guides who anticipate the small things—where to pause for the view, how to time traffic, which hidden alley leads to the best momos. Your note captures that quiet reliability that lets the destination do the storytelling.

At Lumle, we try to keep the focus on you—customer first, thoughtful quality at an unbeatable price, and itineraries that deliver more than a holiday. That means fast, human responses, hand-checked hotels, and local partners who care as much as we do about your day going right.

Thanks again for sharing a clear, practical review; it will really help others planning a Nepal holiday or wider Himalaya travel. When wanderlust taps again, we’d love to craft your next journey—Bhutan & Nepal, Sri Lanka, Peru and the Sacred Valley, Costa Rica rainforest, or the Galápagos & Amazon are all favourites with Lumle guests.

Warm regards,

The Customer Success Team

Antwoord van Lumle Holidays

8 okt 2025

Dear Tariq,

Thank you for taking the time to share such a balanced review of your Splendours of Sri Lanka trip. We’re thrilled that Nalla, your guide, stood out and that most hotels, the balanced itinerary, the scenic train ride, the spiritual sites, climbing Sigiriya, and watching the elephants gather by the lake all delivered what you felt was very good value for money. This is exactly the blend we aim for on a Sri Lanka highlights tour: culture, wildlife, and soft adventure in an easy-to-explore island.

A quick word on the flights: we’re sorry the routing via India, the aircraft, and the delays weren’t ideal. For future travellers—and for you if you return—we can recommend stronger air options (for example, one-stop routings via the Middle East), build in better connection buffers, and advise on cabin upgrades or preferred seating so the journey matches the quality on the ground.

The Lumle Difference:
• Customer first: responsive support before, during, and after your trip.
• Quality at unbeatable price: hand-checked hotels, trusted local teams (like Nalla and colleagues), and well-paced days that don’t rush the experience.
• More than a holiday: immersive storytelling, meaningful wildlife encounters, and thoughtful logistics that let the destination shine.

Your detailed feedback will be genuinely useful to others planning a Sri Lanka tour. If you’re considering what’s next, we’d love to help—whether that’s a refined return to Sri Lanka with optimised flights, a Costa Rica wildlife journey, the Galápagos & Amazon, or Bhutan & Nepal.

Many thanks again for reviewing in such detail, and we hope to welcome you on another Lumle holiday soon.

The Customer Success Team

Antwoord van Lumle Holidays

5 okt 2025

Dear Isabel,

Thank you so much for your wonderful 5-star review and for sharing your experience of your Peru holiday. We’re thrilled to hear that everything ran like clockwork and that you found the entire journey exceptionally well organised — from the centrally located hotels to the seamless logistics and the insightful local guides.

Peru is one of those destinations that captures the imagination — from the ancient citadel of Machu Picchu and the cultural charm of Cusco to the colonial beauty of Lima and the majestic Sacred Valley. We’re delighted that your small-group experience allowed for meaningful connections, authentic encounters, and the perfect balance between adventure and comfort.

At Lumle Holidays, we pride ourselves on The Lumle Difference — putting our customers first, ensuring quality at unbeatable prices, and delivering more than just a holiday. Our goal is to create journeys that are not only meticulously planned but also deeply enriching and memorable.

Thank you once again for trusting Lumle, especially as a first-time guest through Travelzoo. Your detailed feedback will be so helpful to other travellers considering a Peru tour with us. We’re delighted to know you plan to travel again, and we can’t wait to welcome you on your next Lumle adventure — whether it’s another journey through South America or one of our immersive experiences across Asia or Africa.

Warm regards,

The Customer Success Team
Lumle Holidays