Steve Miller dealt with my complaint, we had installation queries which may have caused the problem but still without any finger pointing managed to free some packs to assist in resolving the issue an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Well done to the team at Luvanto, After calling early one morning with a question in view of making a purchase, the question was answered very professionally and I was able to place the order. Fantast... Toon meer
Bedrijf heeft geantwoord
Steve Miller has been very helpful in advising on the most suitable type of flooring for our large commercial project. After having issues with a previous Luvanto LVT click vinyl, Steve explained t... Toon meer
Bedrijf heeft geantwoord
We had an issue with our Lavanto Click Plus flooring and contacted their technical team for help. Steve Miller quickly identified that the fitting instructions hadn’t been followed correctly, even... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Luvanto has been active on Trustpilot and responding to reviews since March 2023. If you have an issue, please do contact us at sales@luvanto.com and we will try our best to help. With millions of square metres laid and thousands of satisfied customers, we know Luvanto Luxury Design Flooring is one of the best LVT's available on the market today! Visit www.luvanto.com - Browse our stylish collection of Luvanto luxury vinyl tile (LVT) flooring and find the perfect choice of colours and styles to match any room in your home. Use our room viewer to see how the flooring would look in your own home and request some free samples. Find a Luvanto showroom local to you where you can view the full range of flooring and receive expert advice to help you choose the perfect flooring for you. Luvanto - Stunningly realistic. Beautifully practical. Surprisingly affordable.
Contactgegevens
Unit 2 Hurricane Drive, L24 8RL, Liverpool, Verenigd Koninkrijk
- 01514276000
- Sales@luvanto.com
- www.luvanto.com
4,8
Uitstekend
85 reviews
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Very efficient service
28 oktober 2019
Review zonder uitnodiging
Installed Luvanto QA Ebony Herringbone…
Installed Luvanto QA Ebony Herringbone a few days ago and although the floor looks amazing. it has so many scratches only after 4 days of being installed. My advice is save yourself the money and buy a better more reputable brand as you will be throwing money down the drain.
12 december 2018
Review zonder uitnodiging
Antwoord van Luvanto
Dear Tariq
Thank you for taking the time to provide your feedback. We understand your concerns and take your comments seriously.
As we don't have a full understanding or log of your complaint, or know your last name, it is difficult to pass comment without knowing the full circumstance of the installation.
Should this have been raised as a formal complaint, we would have recommended the use of our Floor Care, Cleaning and Maintenance Kit which contains products and guidance on how to maintain and prolong the life and finish of your floor.
These kits are available from your local flooring retailer.
Thank you for your feedback.
Poor quality and poor service
I ordered some Luvanto click though a local supplier. Twice Luvanto sent the wrong product to my supplier. When it finally did arrive and I've opened it I had clipped panels and it looked like the whole lot was seconds. Poor show Luvanto - very disappointing
11 november 2018
Review zonder uitnodiging
Antwoord van Luvanto
Dear Allan
Thank you for taking the time to provide your feedback. We understand your concerns and take your comments seriously.
We would like to clarify that without all the facts, it is difficult to provide a direct response to your claim. However, we appreciate the opportunity to address your concerns and provide an overview of our approach.
We acknowledge that mistakes can happen, and there may be factors outside of our control such as retailer errors, wrong materials, or systems, that could impact the order fulfillment process. We are committed to providing the best service possible, and we continuously work to streamline our processes to minimize errors.
We understand that your review is based on your conversation with the retailer and their interpretation of your requirements at the time. We would be grateful if you could provide us with more details about your specific experience so that we can investigate and take appropriate action. Please reach out to our Customer Service Team at sales@luvanto.com, and we will be happy to assist you in any way we can.
Once again, thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
QA luvanto flooring through Floors…
Brought luvanto flooring through Floors 4 u Erdington Birmingham. This is vinyl flooring which could be fitted anywhere in home as per Floors 4 u
We have had flooring fitted throughout our home to find that when sun shines through the back of thr house the flooring lifts to the point where it is really soft and hot very hot so hot you cannot walk on it. The flooring has now swelled and looks a complete mess had flooring fitted March 2018. Got intouch with both company's luvanto who explain via phone this has happened before but we have to go through Floors for u as this is where we purchase the flooring from . We was advised by Floors for u to pay £100 for independant flooring inspector to look at floor as the sale team Erdington didnt know why the flooring had done this. Have now had inspector report back and its due to high levels of heat.
Floors for u Erdington have now said that you cannot fit luvanto flooring in direct sunlight. And has now left us with a swelled floor we was not advise of thid before point of sale during or after sale or when we approched them with the fault
if we would of know this we would not of put this throughout house. Let's face i you cannot have luvanto flooring unless you have property without direct sunlight this is ludicrous!
On the box it says can fit in conservatory's no you can't sunlight
i have payed over £2 000 pounds on this flooring supplied and fitted to be left with nothing from either company!! Both passing the buck say clear of all singing and all dancing luvanto flooring!!! Also stay clear of floors 4 u!!!
Rude! Staff at head office no 1 in management to call you back.
pass the buck take your money company
25 juni 2018
Review zonder uitnodiging
Antwoord van Luvanto
Thank you for taking the time to provide your feedback. We appreciate your input and take all customer concerns seriously.
Based on your review, it appears that the click range product you purchased from one of our retailers did not meet your expectations.
Please note that we always provide detailed instructions for retailers and other parties involved in the installation of our flooring materials. These instructions are included in the boxes along with the products.
We understand that in some cases, an independent inspector may be necessary to evaluate the situation and provide a fair and unbiased assessment. It appears that in your case, the product you purchased may not have been the correct specification for the area is was used. Other products within our range are more than suitable for these conditions.
We regularly update our website and inform our retailers of any changes to our products. However, we understand that it can be challenging to update all internal documents and packaging. We appreciate your understanding in this matter.
If you would like to discuss this matter further, please do not hesitate to reach out to us and contact our Customer Service Team at sales@luvanto.com. We would be happy to assist you in any way we can.
Thank you again for your feedback.
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