Luxury Garden Party Reviews 

Great customer service with a very friendly approach. Look forward to doing business in the future. Excellent price for spa pool thermal cover. I am sure any after service will be equally as good.

Great communication especially as the product was delayed from the manufacturer, so it was refreshing to be updated.

slow delivery and no tracking giving. i got told i would get a text on the day from the driver with a time slot and they didn’t and they just turned up
also slow in replying to messages

Great communication and quick delivery. In the time they said . And at the best price I could find

Goods arrived in 5 days, very well packaged. Overall, good communication. Pleased with items.

Haven’t received my parcel had to email about tracking reference and still no joy , delivery within 6days, 7th working day tomorrow and still no tracking number , told they would chase it up but what a surprise no communication as yet , not so sure if this could be a scam ???? Finally got a tracking number maybe here on the 7th day not within the 6 day window as stated and as for using Evri not the most reliable at all in any of my experiences , we’ll wait with baited breath ?? Fingers crossed 🤞

Easy buying experience, great customer service and really helpful when I called to discuss my order, highly recommend. The guy that delivered it on the pallett was the most unhelpful jobsworth I've ever had the misfortune of dealing with. Nothing to do with Luxury Garden Party

Luxury Garden Party
NUMBER: SI-607

Purchased Helsinki hottub, was faulty from day one, went under warranty, however no replacement stock is available and no date is available, I have asked for a full refund and hit back with we cant replace under policy,

However
Under the Consumer Rights Act 2015, if an item is faulty and a replacement is unavailable due to lack of stock, you are entitled to a full or partial refund. The retailer cannot force you to wait indefinitely for stock or take a credit note, and if the fault is within the first six months, no deduction for usage can be made from your refund.

So I ask again please refund me, or send a new system out and take rest back,

I have had no choice but to do this and contact trading standards today

Really good product…the hot tubs warming up as we speak! Fantastic price when compared to other outlets…and delivery within a week.

Have no complaints at all

Good job 👌

Excellent , communication was top and instructions followed , great company

Very pleased with table. Extremely super speedy delivery very impressive

Excellent service provided, fast and efficient delivery.. 5 * Thank you

Fantastic company that went out of their way to get my hot tub too me 🙂

Took a while to be delivered because of the weather, Snow then storm but got here in the end. Annette on chat always happy to answer questions.
Can't wait to set it up now. 😊
Great price Great company.

Fast delivery and a great price from this company.
I would buy from them again.

Item has not been dispatched yet so unable to comment

Great service

Timely delivery. Was easy to order the beautiful looking and sturdy TV cabinet.

Minimal assembly was required.

Delivery was prompt and fast. No issues.

It took a while to get it with it being out of stock with the manufacturer so it didn’t not arrive in the window that was promised . This caused us some delivery issues but Annette went out of her way to keep me updated after I made the initial contact. Happy to say it arrived on site today. Not checked it out or used it yet but I’m sure if all ok we will use this company again.