Mackage Reviews 

A winter jacket was purchased for me at the Yorkdale mall location in Toronto. I liked the jacket and had no intention of returning it so I took the tags off. However as I wore it for three days I found that the double zipper got stuck and was impossible to zip up. I thought the zipper was defective and went to the store to exchange it. The store manager tried to zip it up and it did get stuck but worked. She explained it away that the double zippers need to be lined up and I need to play around with it. For $1,600.00 I don’t expect to be playing around with a zipper. The double zipper is not appropriate for a long jacket clearly or perhaps the zippers used are poor quality. The manager was rude and told me I couldn’t return the jacket because I wore it and there was nothing she could do. She suggested I should contact the repairs department online and send it to have it repaired. Ridiculous! The jacket was purchased less than 2 weeks ago and cost $1600. Terrible product and the service is even worse!!!!

Avoid ordering with Mackage at all costs. Don't make the same mistake as me.

I ordered a winter parka for $1700, and they claimed on their website it's "Arctic Rated: Down to -25°C." Well, it's not true; it's impossible. I tried it when it was only -10°C and I was freezing! My old parka at $200 was 10 times warmer than the one from Mackage!

So, I contacted their customer service and asked them to return my parka. It took them seven days to answer me... and they "declined" my return request because I wore it once! This is ridiculous! How am I supposed to try the parka if I can't wear it?

With this price point, I was expecting a high level of customer support. Well, it's the contrary. Mackage is definitely the worst parka I've ever bought and the worst customer service I've ever had.

Never order with them!

It's my first time ever in my life to leave such a bad review. But I can't tolerate with Mackage this time since they behave so rude and have no responsibility. I got a jacket from black friday and it came with a defect. ($1000 jacket with a defect...? Their warehouses are also poor) I used 3rd party discounts as well like from Amex so I asked them for a replacement or price match not to lose discounts. They first accepted it and offered me for a price match for 3rd party discounts and asked me to return the product, so I did. After a return, I contacted with them again and they quickly changed an opinion and rejected 3rd party discounts. That's their strategy. Give a nice solution to a customer and encourage a return and re-order, and turn it down once a customer follows it. I am a customer of many of the other high-end brands such as Chanel, Hermes, and Moncler and never experienced such a rude and inconsistent communications...Mackage is not a high-end customer service.

This is my second purchase from Mackage I ordered a Kent Z which was in the colour Garnet which is web exclusive colour on the mackage website i ordered it online 17.11.2023 and it was delivered on 20.11.23
It came in correct size and description.
The package was exceptional well packed and presented. I picked up this mackage coat because I purchase my first coat in store in canada last year. Mackage is very good quality and not overrated as other brands like Canada Goose and Moose Knuckles.

I will definitely

urchased a gift not realizing they had a strict 14 day return policy. Upon trying on the items we realized we required a bigger size. When contacting Mackage they flat out denied an exchange as it was just outside the 14 day window. We still wanted the correct size item so it was no as if they were not going to sell something but they refused to process a return/ exchange. I even offered to send purchase confirmation of the correct size to authorize the exchange. This kind of customer service- or lack there of - for what pretends to be a luxury brand is completely unacceptable.

This review is not relevant to the quality of their products, but the buying experience and customer service is appalling. Will never buy from this store again!

Absolutely awful. Not sure what happened with this company, but their customer service has really declined in the last few years. They have had my return for over a week at this point and are refusing to process it. Every inquiry is met with a rude response. Do yourself a favor and don’t buy from them directly as you will be disappointed.

I sent my jacket in for repairs and had amazing customer service with special agent Brittany who kept me updated through the process and made the process smooth. Great communication and was amazing!! Such a sweet and amazing girl extremely helpful. Anyone would be very lucky to make her a wife I honestly thought her and my wife were about to become best friends I’ll suggest her and this company to anyone I speak to.

Bought a Mackage raincoat at Harrods, fits well, looks great, all kinds of great pockets. However, the zipper was finicky from the get-go. I kept thinking I'd get the hang of it as it would finally zip after some delicate finessing and fussing, but after 3 weeks it completely gave up the ghost. The zipper now doesn't work at all and has to be replaced. I was expecting better quality at the price.

Had pleasant experience. Staff were helpful. And I found the product I was looking for. Parka I bought is beautiful and worth the price I paid. It’s warm, beautiful and comfy.

Their return policy is overly rigid and the window is too short. They are unwilling to make any exceptions and will basically let you hold onto an expensive item that doesn’t fit because you missed that arbitrary return window. I used to buy a coat here almost every single year. Their customer service was blunt, rude and unhelpful. I will never be returning.

This company has the absolute worst customer service possible. After changing their return policy to 2 weeks, which is ridiculous for a “luxury” company, they deny any exceptions for return requests that are even a few days past this short window. When you try to call a manager they are “away for days”, then on “break” and always with a promise for a response which you can guarantee you won’t get. Will never buy from this company again.

Definitely not worth the money. Beautiful Jacket I get compliments every time I wear it however, It is rated for -25 and it is really not that warm and the zipper broke on mine and we are only in march. It's brand new from beginning of winter. It is very low quality and made in China unfortunately not worth the money.

Bought a coat a couple of years ago, which I was very happy with for a while. However, once the coat got dirty the problems began.

Multiple dry cleaning shops told me they would not be able to clean the coat. It requires specialized cleaning, but the specialists that they use were not willing to clean Mackage. Apparently this is a well known problem.

I tried a few more dry cleaners, before reaching out to Mackage. The response I got what completely unhelpful.

Now I have a coat that cannot be cleaned. I will definitely get my next coat somewhere else.

I advise you not to order on this website, because your order will never arrive. They will take your money without even sending you the Arcticles. be very careful. You will never get your money back. Do not trust this company that scams its customers and does not respond to emails. I've been trying to get my money back for months, because I never received my order, but they don't want to know anything and prefer not to answer. here is my order number as proof MKE4065. I'm going to file a complaint at the police station for fraud against this company I see that many customers have been scammed so do the same so that they close their site. It is a scandal that this kind of company can sell without problems on the Internet.

I bought the Calina coat online from a third party retailer in December. When it arrived, I noticed the Mackage emblem on the hood wasn’t completely sewn on and there were 3 runs in the material on the hood (almost as if it got jammed in the sewing machine). These weren’t noticeable flaws, so I hung onto the coat trying to decide if I should return it or keep it. The coat was super shiny, I hate to describe it like this but it was like black garbage bag shiny, which isn’t my liking as I preferred a more matte look. Also, I found that I had to handle the coat carefully so that I wouldn't leave scratch marks/lines (not runs) from my nails on the material. That was too high maintenance for me.

January rolled around and I happened to be shopping in-person at a different third party retailer and found the Calina coat, but it was a matte black instead of shiny! I snatched up that coat and made the decision to return the one I already bought. When I got home, I compared the tags on both the coats as I wondered if they were made of different materials as one was shiny and the other was matte. In the end, the only difference I noticed was that the black trimming on the shiny coat was made of polyurethane while the matte coat had real leather trimming! I don’t know if it’s the same across the board for the shiny vs. matte Calina coat, but that was the case for me. I was shocked as both coats had the same price tag. Maybe they were trying to push out a large volume of the coats for the holidays and had to go for polyurethane to keep up with the demand? Still, when you’re paying that much for a coat, you expect it to have real leather. And the emblem not being sewn on completely along with the runs in the material on the first coat were a letdown. This is not the first time I’ve run into problems with Mackage products. They have beautiful designs, but the craftsmanship and quality aren’t consistent.

I received a new coat from Mackage. The metal logo on the sleeve started chipping, exposing white base metal on this 100% black coat. I notified Mackage 9 days after I received the coat and they instructed me to send an email including photos and a long list of details. I received a prompt response directing me to send the coat in for repair at my expense.

As any reasonable person would, I objected. This brand new coat was defective and was within 14 day return policy. It should be exchanged. I finally agreed but asked them to cover the return costs. They said they would review and reply back. They did not.

When I followed up I was told that I should have filled out an online form instead, which required even more detail. I did, but this form does not generate a submission receipt. I called again and was told they never received my request, so I begrudgingly did it again. Now 6 weeks later I called again and they still had no record of my request. No apology for their broken form or any solutions other than to cross my fingers and try a third time.

Mackage has made returns impossible, even for defective items. It's a clear pattern in the reviews here. This is fraud as they have a posted return policy which I considered before buying but they have made it so that the return policy cannot be accessed. Really despicable.

Lovely long leather coat in a luscious caramel color. But after 7 wearings, all the buttons are falling off; one is lost. For the money, this shouldn’t happen.

I ordered 1 coat, 2 hats , Gloves and three vest. I never had one single issue. You must be home to sign for each item that gets delivered. All quality was great no complaints at all. In one case one of the hats came the very next day. Shipping was speedy.

I purchased a coat on December 14 online as a Christmas gift for my daughter. I received a notification from FedEx stating that my order was delivered to my place of employment however no item was received. I immediately sent an email and a message to the text notification of the company to no avail. The customer service department told me that I needed to file a police report so that a claim it be filed with FedEx for the missing package. I did this immediately because I needed my package to be fulfilled because it is a Christmas gift and it is a few days before Christmas as of right now. I am extremely disappointed because I have no item nor a resolve from the company, the company stated that it can be from two weeks to eight weeks before FedEx response to them and this is not acceptable. The company has not offered a refund nor a solution immediately for my problem Whatsoever. This is extremely unfortunate and disheartening right now after dealing with a pandemic and the coat cost almost $1300 with tax which is not easy to come by for anyone in today’s climate. I am a person who is hard-working however I have suffered several strokes and this has caused unnecessary stress and anxiety. This company needs to do better and fulfill the promises to the clients. When speaking to the customer service agent they basically told me that after a product leaves their wear house they are no longer responsible no matter what happens. I believe this is abuse of power and the consumer is extremely helpless in these situations. I have purchased items from many high-end companies and I have never in my life received the lack of service that I have just received and I am extremely disappointed and they have lost a customer forever. I purchased another coat from one of their stores and it was a lovely experience which is why I had no issue with purchasing online as the stock in the store was low and online they had an open availability of product.

Returned an online order in Nov 2022. The warehouse received my return on Dec 1 2022. And as of today Jan 3 2023 I haven’t received my refund. Whenever I call it’s always the same story. Nobody can tell me when I will get my refund. I will not purchase from Mackage again!! Between my wife and I we have 5 Mackage coats/jackets. This is how they treat loyal customers.