Mackage Reviews 

This is the worst experience I’ve ever had with a moderate priced purchase such as this! Most businesses will work with you as far as exchanges but Mackage will NOT! This was my first purchase with Mackage & I wasn’t sure of what size to get as each designer cuts differently. The description of the Evie jacket on the site was contradictory; it said “true to size” then just under that it says “oversized - recommend sizing down”! I ordered my normal size & it was HUGE! The jacket was a final sale & cannot be returned! I sent a screenshot of the conflicting description & pled for an EXCHANGE explaining that I did not want a refund but the answer was no! This was a $500+ purchase that I can do nothing with! Mackage obviously does not care for customer satisfaction! Unless you can try their items on - don’t purchase! VERY DISAPPOINTED!!!!!!!!!!!!

1000000% the worst customer service and overall experience I’ve had with a “luxury” brand.

I purchased a coat as a Christmas gift for my wife, bought it on December 8th to make sure it arrived on time for Christmas. Well today is Christmas and it turns out the coat is just too long for my wife, so I’m like “let me call them to exchange it for another coat”.

This is where it all went south, they tell me my return window “closed” on the 23rd and there is “nothing they can do”. So now I’m stuck with a $1400 dollar coat that doesn’t fit anyone?? Really no exceptions? No extended return period through the holidays? Not even store credit to purchase another one of your items???

Worst. Customer. Service. Period.

They have a VERY STRICT RETURN POLICY. Purchased this coat online for my son for Christmas, he told me the size he believed he was. Unfortunately, after the fact my son told me he tried on the brand in a store and he believed he ordered the wrong size. When I went to initiate a return come to find out i was 2 days short of the return. Mind you this would’ve been a Christmas gift. I’m stuck with a coat $1000 + coat that fits no one in the house. Customer service stated they could not help, I called back to see if I could do an exchange in a store and the second customer service rep hung up on me. This company would NEVER ever get my coins from me ever.

I purchased a jacket in the Black Friday sale. It arrived with one of the pockets not fully attached on the inside. Thought I’d just try and put up with it and save them and myself the hassle of returning. Unfortunately the problem got worse, I’ve only had it 2 weeks. I emailed, thinking reputable company, I’m sure they will see that this is an obvious manufacturing issue, but no. I have to return it at my cost for a simple repair. What an absolute joke of what is meant to be a luxury brand. They have criteria and policies that they can’t go outside of.. yeah, sure Mackage. I really regret buying from these people. I’ve had a far better experience from far more affordable brands. Brutal, stay clear.

Guess 1 star gets lost amongst the rest of the horrible reviews. Beware of the return policy on sale items. Unlike normal retailers who start the return timeline when received, Mackage starts from when they ship it. I will not be a return customer.

Very very bad customer service....buying a jacket for 1800 I rather buying it from Canada goose....it's ripping from the edge of the sleeves and it has a fuzzz balls on the colur and the helerios part they want to charge me for shipping hahahaha it's the cheapest company ever... Walmart don't charge for shipping...I recommend mackage brand to sell there products at Walmart or Zellers

I bought a mackage coat from the Edmonton mall mackage store. The coat I bought it was Kent down puffer coat the. Manager Allan showed me the features of the coat and everything I like it. Since I have back with me in UK. Coat is top quality keeps me warm and good in light rain

I wish I could give 0 stars. Poor jacket quality with poor customer service, I haven't worn it yet, but the fur is falling already. And you have to pay for the shipping and fixing. I recommend buying other brands. I'm regretting so much I bought from Mackage. The money I spent is not worth it at all for what I got/get.

Ridiculous return policy--much better off ordering from one of their dealers like nordstrom, etc. They only have 14 day return policy which I missed and now stuck with $1200 jacket I don't want. Too bad because their products are beautiful-shame their customer service is so poor.

I bought a white coat with leather details. After being in a rain down pour, the black leather trim dyed the white jacket with a blueish black tint. I paid postage to sent the jacket to Montreal, Quebec and customer service blamed me for the problem. They are not fulfilling their warranty promise and are sending the jacket back to me. Horrible service!

I went to the store in Boston. The door was barred by a security guard who said they had a staff shortage so I would have to wait five minutes. Fair enough. I came back five minutes later and was told I still could not come in. There were only 2 people in the store. I went across the mall to Canada Goose and bought a jacket for $750. Hey Mackage, this is how your Boston store goes out of business.

DO NOT BUY MACKAGE! I had a Patsy jacket I paid $1000 for. I took it to a very reputable dry cleaner here in Denver who specializes in leather and down. They followed the cleaning instructions on the jacket. The leather ran all over the beautiful white jacket. On January 27,2022 I called customer service who told me there is only one dry cleaner in the WHOLE UNITED STATES who can clean their coats and they are located in New Jersey! They said that is what I should have done! At my mailing expense of course. I was then told to email their repair department...no phone calls. After many emails, including pictures in every direction of this jacket, I was told to mail it to Canada at my expense. Which I did. Two weeks later
they said they never received it. I sent them copies of UPS receipts showing when it was sent, when they received it and the person who signed for it. Then they said they found it but it had to be shipped to another department after THEY TOLD ME WHERE TO SHIP IT! Another three weeks go by and they email me they will replace my jacket .It has now been over 4 weeks and I have not heard from them again.
Franklin, the manager at the SOHO store where I bought it asked me to send him all the emails that were exchanged including the one that said they would replace my jacket. Another week went by and I called him again and he said he forwarded my emails to his manager and there was nothing more he could do. I have not heard anything more to this day after a number of inquiries asking what is going on. DO NOT BELIEVE THEIR "LIFETIME WARRANTY" I have many coats and dresses with leather trim and have never had the leather run after cleaning. YOU ARE WARNED!

NEVER BUY FROM MACKAGE - unless you want rude service, impossible customer service which you can never get through to anyone who can help you and poor quality jackets. Stay away coats look nice but dont last and you will never get any help.

Thank you very much to the manager for the online services and Mackage team for their support. Appreciate your attention, proper communication and real support. You can easily reach over the phone, email, and receive an answer in a timely manner. No hesitation to recommend online purchases to anyone.

Not the best reviews love the coat but all the silver has completely worn off we’re do i begin after reading all these unseccessful reviews??

They sent me a coat with the security tag still on it. The only options customer service gave me was (1) to return the coat, then process a repurchase which could’ve taken two weeks or (2) drive over an hour to the nearest Mackage store to have the tag removed. Either option was not ideal, and customer support provided no consolation for a mistake that was entirely their own. I opted to go to the nearest Mackage store because I purchased the coat for an upcoming trip and needed it the following week. I was refused reimbursement for my time and the cost I wasted in going through this extra step, which is not something I expected after spending $1300 on a coat. Terrible customer support for a so-called luxury brand. I will never purchase another item from Mackage again.

I bought a €850 white coat with leather details. I followed the washing instructions the first time and the coat came out as new. The second time though all the leather stained the coat, so now it looks like a tie dye mess of blueish black. Spoke to customer service and they required me to send it to Montreal, Canada (at my expense) for it to be inspected before a solution found. This is after I sent photos of the coat from every angle to their customer service. The cost of sending the coat over is €150+, not to mention the time I will have now gone without my winter coat in the middle of winter. It's shocking. Don't sell in Europe if you can't support European customers properly.

This companies customer service is criminal.

I have called and emailed so many times and the gloves that they sent me with a security tag and paid 140 bucks for lost in Fedex land due to Mackage mistake.

I love the jacket, but I feel the customer service lets the product down. My jacket is in need of repair and I was under the impression that Mackage coats come with a lifetime guarantee and although I have sent emails and messages, I have had no response, other than one from overseas who have told me to contact the uk store in London. Which I have done with no success.