Mackage Reviews 

Horrendous Quality Awful Service

I bought a Mackage Coat from Harrods for Christmas 2020. I searched online for a white long puffer coat. I had never heard of Mackage but the coat was exactly what I was looking for - it was a real statement. It cost £850. Pretty expensive for a coat. However, I invest in outerwear and I've had similar expensive coats last decades. I was delighted. I opened it on Christmas day and was thrilled. There was no dustbag, but I was ok with that - it's a winter coat that I would wear. I wore it maybe 3 times that winter - as I live in London the weather really wasn't cold enough and honestly I just didn't have the occasion for it. I stored it away for the Spring, Summer and Autumn seasons along with my other winter clothes in my walk in wardrobe on hanging rails. Roll on 10 months later, it's November 2021 and it's cold. I go to put on my white coat and to my horror I see the back of the coat has a yellow faint stain on it... and it is also on the back of the sleeve. I was so upset. I had no idea what had caused it, it had been so beautifully stored. Nowhere near daylight, but in room temperature, an airy room that I went in from time to time. I got in contact immediately with Mackage in Canada. They wanted me to send it at my own cost to them. A ridiculous expense to me when there was clearly an issue with the coat. I approached Harrods who were supportive but Mackage was equally problematic with them. Harrods collected the coat for testing. Mackage tested it on Harrods behalf and deduced that the fabric indeed had reacted to something 'most likely from a wardrobe or from sunlight'. Unbelievably they refused to help me further. Apparently Mackage coats do this. If not stored in a dustbag and treated delicately and in an unusually protective manner this can happen. Ladies and Gentleman for £850 you can have a winter coat that could literally disintegrate while wearing it. And their customer service team seem hell bent on losing customers. They refused to see the issue. There was no sense of urgency to rectify the situation, find out more or demonstration of concern that this could happen to one of their products. Clearly this is absolutely standard for their coats to do this. DO NOT BUY MACKAGE COATS.

I have a jacket that has been used for a little over a month. Discover that the stitching in the sleeve has gone up. They want me to send the jacket to Canada, even though I bought the jacket at their EU shop and EU law clearly states that shipping in connection with warranty cases must be paid by the seller. I have chosen to complain to the European Consumer Centers Network and I would recommend all other customers to do the same if they are in a similar situation. It's such a shame that their customer service is so deficient. The actual design of the jackets is nice, but the quality is really poor.

NEVER order direct from this company!!!! They are a joke!
Over 2 months to receive my order being told constant lies and now they’re making it so difficult for me to return and get my money back.

The products were fine except for a defect I noticed on one of the coats. I requested a return and ordered another coat. After weeks of waiting I still haven’t received a refund for the original coat but I did received the same exact defected coat back in return. After paying twice for a defected coat I then had additional trouble with their method of submitting a return label. The experience of purchasing this coat has ruined my views on this brand.

I ordered a coat from Mackage via their online store as well as boots. The boots fit so I kept them but the coat did not so I initiated a return and that is where it all went wrong. More than one month later, I have still been unable to get this coat returned, primarily because Fedex is impossible to deal with and Mackage customer service is not very helpful in providing alternatives. UPS has now told me they can't accept the shipment without the sales receipt so I now have this coat back at home with me, 1000$ lighter in my pocket and still no winter coat. This will be my last Mackage purchase ever. The product is overpriced and service is shockingly poor. I will end up hopefully sending this back via my own shipper with insurance so at least I will not lose all of my money, though I doubt I will ever see a credit from Mackage...I don't enjoy writing bad reviews, but feel I need to warn others off buying from the European online store.

Do not buy mackage, it’s made very cheaply. Stiching coming apart and the amount of bobbles appeard is ridiculous.
Honestly you are better off going to primark to buy a jacket, it will last you longer and You can buy 50 for the overpriced rubbish mackage sell.
They just some random company who have added large price tags!

I bought a Mackage jacket ($1500 USD) in their NYC flagship store for the first time and they gave me without tag. I assumed this this brand doesn’t have a tag.
They have a 30 day return policy, but refused to refund because it has no tag.

Still waiting for produce told by FedEx that address is wrong I have tried calling and speaking to there on line chat …. They simply cannot get the fact that they have not put first line off address or the full post code there response for me to track and trace via FedEx . I tried to remind them I have paid and recieved nothing yet . Not there problem I agree with previous reviews there aftercare is not what you would expect from a company of this caliba

I needed a warm coat and started my research. I ended on the Mackage e-com. I had questions about their products and I could reach in 2 seconds somebody via their online chat. They could always answer my questions straight away. I ordered a coat. Only then did I check the Trustpilot page and started to panic reading all those negative reviews.
I received my order within 4 days. The coat looked amazing and warm, but I ordered the wrong size. I could create a return easily and for free. Again the online chat was super helpful and friendly (not a chatbot, but real trained people).
I could order the new size and got reimbursed for the first purchase.
At the end, this is the best customer service experience I ever had. The people answering me on the chat really wanted to help me and they did. The Mackage coat was over my budget, but they were so friendly I that I broke the piggy bank. Hiring trained people is worth it!
Voilà, you now know my life :-) Thank you Mackage's staff!

Horrible customer service. My new coat arrived with stains on the hood and back, and when I asked about remedy, I was told to send the coat across the country and that cleaning would be $100. So I'm paying for your shoddy product? Any company interested in keeping customers happy and interested in referral business would own any mistakes. I can think of a dozen other options for remedying this, and none involve the customer paying additional.

Bought a mackage dixon 6 years ago and trim got stolen. They told me to send it to them just to tell me we dont make that model anymore and customer service were rude to another level! Letting me feel as if I was wrong to want to pay for a new trim for an old jacket. I complained again to another customer service agent only to agree with them.
Bottom line, the moment you buy their jacket expect to never receive any customer service after, the jacket is on you now. Never bought from them again never will.

Horrible service ! I never expected to receive such poor customer service after having to request a repair on a damaged zipper. My whole experience was terrible and I would strongly recommend not purchasing from this company unless you are willing to accept product that is likely to have flaws and quickly damage.

Too bad there’s no option for negative stars! Ordered two coats and only one arrived, but with missing pieces, but the packing slip said two coats were in a single box. The box did not appear damaged or subjected to tampering. Clearly someone on Mackage’s fulfillment team screwed up and only one coat was in the box. Called customer service and they (unbelievably) said (1) they “investigated” and arrogantly determined that two coats were in the box, as though their fulfillment process is infallible — even though there are several reviews complaining about incomplete orders and they acknowledged that the coat that did arrive was missing pieces, (2) they are not responsible for delivering items purchased from them, but FedEx is, so we should contact FedEx and take it up with them and ALSO file a police report — ignoring that it absolutely is their responsibility, not anyone else’s, to make sure the order reaches our home and, if there is an issue with whoever THEY chose to contract with to deliver their products to their customers, that’s an issue between Mackage and their service provider that has nothing to do with the customer, as well as that the customer should never be burdened with spending the time it takes to chase down Mackage’s service provider and go to a police station to file a report (people who spend thousands on their coats tend to have busy lives), and (3) they would NOT refund our money unless we followed their idiotic and tone deaf process of chasing FedEx and filing a police report on OUR time. We simply contacted AMEX and reported their failure to perform/deliver and disputed the charge, as well as returned the other coat for a refund, after which their idiotic customer service reminded us to do their work for them to get a refund on the other coat that THEY FAILED to deliver. In this one instance, they lost customers who spend thousands of dollars a year on their brand. Never experienced such incredible stupidity and arrogance with any retailer. With such stupidity and arrogance, as evidenced by the 70+% decidedly negative reviews here, their days as a going concern business are definitely numbered.

One would have to be insane to do any business with this complete joke of a company/brand. Buy from a company/brand that’s actually ready for the big league, rather than a pretender like Mackage that charges big league prices but has farm team performance…

I wish I had read the reviews before buying!!!

I don't normally leave a review unless my experience is very positive or incredibly appalling!!

First of all, once I placed my order online, Mackage was supposed to let me know when my coat was shipped, and I didn't receive any notifications until I had to ask their customer service for an update, and then they provided my tracking details. The delivery was delayed, most likely due to FedEx's delays so I won't fault Mackage for that.

HOWEVER, when I received my coat this morning, I noticed there are two items missing which were supposed to come with the coat and is part of the whole product - the removable fur for the hood and a belt for the coat. In the years I've placed online orders, I have never receive my order with missing items. This is absolutely unacceptable and unprofessional. Especially for a coat that is £700! I had high hopes for this coat but now I regret purchasing this coat on Mackage.com

When I called their UK customer service number (I'm based in the UK), at 12pm - it had an answering machine saying that they are closed..... closed at 12pm on a week day?! I tried the live chat function, no joy so I left a message. I also emailed their customer service but still have not received a response.

I purchased Kadalina jacket on January 2019. My jacket no longer water repellent after I dropped for dry cleaning at their suggested dry cleaners. I try to contact customer service for more than a week, no any response.
Terrible customer service and unreliable products.

Terrible quality and poor service. I ordered the Baya jacket online after trying it on in store. I absolutely loved it but I’m sad to say that after one month the leather had begun to wear through! The inside arm of the right side rubs against one of the zippers. Customer service told me this is “regular wear”. Im sorry, but after wearing maybe 10 times this should not be happening. I’ve purchased lamb leather jackets elsewhere and have not had this issue. In fact, I’ve had an absolutely amazing repair experience with one of Mackage’s direct competitors. I’ll definitely not be spending my money with Mackage when there are many other superb choices.

I’ve had the jacket one month and customer service will not do anything. I can’t say this is customer service at all. I’m very disappointed.

I bought the Money Belt purse on Boxing day online. It came with damaged lock - the arrow does not stay, but falls out when I wear it. I tried exchanging it at the Yorkdale mall store, but they didn't allow me because I ordered online. I tried opening a repair ticket, but the response was "Kindly note that you need to turn the arrow like a key in order to lock the arrow into place."
I will never buy at Mackage again. It looks like they sell damaged items at the sale time and take no responsibility. "Lifetime warranty" is a complete lie.

do not ever buy from Mackage. I returned an item to a store and they never refunded me back my money. Corporate customer service is useless and they are saying they cannot help. Local store doesn't answer the phone and not responsive. It does not matter what their coats are like. Honestly some of them are hideous. Do not ever ever buy from this brand.

I am in dismay over the poor quality of my $1,800 Morris military parka. After one season, it’s coming apart at the seems and the fur that the inside is lined with is coming out in patches.

Now comes the worst part; their ABYSMAL customer service. They force you to pay to send the jacket into the repair shop for review. Three weeks later they get back to me claiming the damage is normal ‘wear and tear’ (after one season?!), so I’ll have to pay an additional $200 for repairs, which are going to take the rest of the winter to complete. After paying $1,800 before taxes for a winter jacket only last year, I am now stuck without it in the middle of the winter and out even more cash.

Just shocking. STAY AWAY.

Nice jackets but I advice buy at store or at least try at store first to have better experience, they are strict with their return policy specially online