I would not recommend buying from Magal Jewelry. The biggest issue isn’t even the jewelry—it’s the complete lack of customer service. Emails either go unanswered for days (or weeks) or are... Toon meer
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Lees wat reviewers zeggen
Beautiful work, timely turn around, exceptional packaging! Purchased a bracelet for my granddaughter for Valentines day, she loved it and wears it all the time. Just ordered her a 2nd bracelet in an... Toon meer
“I am absolutely in love with this jewelry piece! The quality is outstanding — it feels both elegant and timeless. The design is even more beautiful in person than I imagined, and the craftsmanship is... Toon meer
Not only is the bracelet adorable as I expected, but I’m also pleased with the shipping material/packaging. It’s a nice little pouch that looks nice and can also be used as storage or for travel.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.
Contactgegevens
2724 kipling St , 77098, Houston, Texas, Verenigde Staten
- 3473445786
- info@magaljewelry.com
- www.magaljewelry.com
4,0
Goed
5K reviews
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Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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1 Star – Unfulfilled Order and Refund Refusal Despite Delay
I ordered jewelry from Magal Jewelry on October 26th, but after purchase, the company emailed me saying my order would be delayed and would not ship “hopefully” until “at least” November 10 well past their advertised timeframe. I requested a cancellation before shipment, but they refused to issue a refund, citing a “no refund after 24 hours” policy. This violates FTC rules requiring sellers to offer refunds when they fail to ship on time. I have found customer service to be poor with the only communication via email once every 24 hours, and based on other similar reviews, this seems to be a recurring issue. I may now have to file a chargeback and report the company to the FTC and NY Attorney General and if you find yourself in the same boat please review your consumer protection rights. Buyers beware, read reviews carefully before ordering.
7 november 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear David,
We completely understand your concern and apologize for the unexpected delay. Our team is already looking into your order details to assist further and ensure you’re properly taken care of.
Thanks for sharing your feedback.
Warm Regards,
Magal Team
The chain was perfect
The chain was perfect, the size and the mini me are a beautiful piece and piece.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Geysa,
So happy to hear the chain and Mini Me were just right! Thanks for sharing your lovely feedback.
Warm Regards,
Magal Team
Absolutely perfect!
The customization is so neat. I can choose my color, which was black, because it goes with everything. I love the simplicity of this beautiful jewelry. It arrived on time and in a stunning velvet envelope.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Barbara,
Thank you so much! We’re delighted you loved your customized piece — black truly is timeless!
Warm Regards,
Magal Team
Fast delivery and easy ordering
Fast delivery and easy ordering. My bracelet is beautiful, and I have received many compliments.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Richelle,
We’re delighted you love your bracelet and that it’s been getting so many compliments! Thank you for sharing your experience.
Warm Regards,
Magal Team
High quality jewelry
I have purchased several pieces over the last year from this company and they are all beautiful and high quality. This last order I chose the wrong color for the bracelet, when I realized it I sent them an email and they responded right away and made the change for me no questions asked. Excellent customer service!
28 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Matilde,
Thank you so much for your continued trust in us! We’re delighted you love your pieces and that our team could assist you so quickly.
Warm Regards,
Magal Team
Antwoord van Magaljewelry
Dear April,
That makes our day! So glad you’re loving your Magal bracelets!
Warm Regards,
Magal Team
Beautiful bracelet!
Beautiful bracelet. Diamonds sparkle and I love the grey band. Just perfect for every day wear. Shipping was good. No problems. This was my third bracelet I purchased from you! Saving up for the beaded necklace! Love Magal!
29 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Paula,
Hearing this from a returning customer truly makes our day — thank you for being part of the Magal family!
Warm Regards,
Magal Team
14x wonderful!!!!!
I have been a Magal customer since 2020-I now have 14 bracelets!!! The quailty and beauty of the pieces is stellar, the shipping is fast, and I am still utterly delighted with my purchases. My most recent bracelet is a black and sterling silver "ring of love" which is beautiful. Highly recommended.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Lisa,
We’re over the moon to hear this! Thank you for your loyalty and for letting Magal be part of your story — 14 bracelets is such a beautiful milestone!
Warm Regards,
Magal Team
It was very easy to order 3 diamond…
It was very easy to order 3 diamond bracelets and they came very quickly. Im Sure my daughter and granddaughter will love theirs as much as I love mine.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Liane,
So happy to know you loved the process and your bracelets! We hope your daughter and granddaughter adore theirs too.
Warm Regards,
Magal Team
The necklace is beautiful
The necklace is beautiful. It arrived in a timely manner. Friends have given many compliments.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Athalia,
So happy you’re loving your necklace! Nothing better than when friends notice the sparkle too!
Warm Regards,
Magal Team
Absolutely love my bracelet
Absolutely love my bracelet! It’s exactly as pictured and described!
18 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Katherine,
That makes us so happy to hear! Enjoy your new bracelet and thank you for choosing Magal.
Warm Regards,
Magal Team
I purchased the Lapis Necklace and…
I purchased the Lapis Necklace and while it took some time to receive, I was very impressed with the workmanship and I have not removed it.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear SWH,
Thank you so much for your patience and kind words 💙 We're thrilled you love your Lapis Necklace and that it’s become part of your everyday style!
Warm Regards,
Magal Jewelry
Received my bracelet today
Received my bracelet today. Super pretty. Delicate and fits perfectly. Added on a surprise and received earrings and a jewelry case. From a person who rarely wears jewelry, I will
Wear this everyday and will possibly order one in red too. Thank you!!
14 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Geraldine,
Thank you so much! 💎 We’re delighted you love your bracelet (and the surprise gifts!) — can’t wait for you to add the red one next! ❤️
Warm Regards,
Magal Team
Love the update regarding my purchase…
Love the update regarding my purchase and it was exactly what I wanted
14 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Linda,
Thank you for sharing! ✨ We’re delighted everything turned out perfectly.
Warm Regards,
Magal Team
Lovely jewelry and great sale prices
Lovely jewelry and great sale prices! So many options to choose from too!
27 september 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Dee,
Thank you so much! 💖 We’re delighted you loved the jewelry and our special offers — happy to have you as part of our Magal family! ✨
Warm Regards,
Magal Team
Easy to order and just still waiting on…
Easy to order and just still waiting on the delivery
14 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Gabby,
Thank you for your order! 💫 We’re so glad the process was smooth — your piece should be with you soon! 💛
Warm Regards,
Magal Team
Birthstone drop necklace is perfect
Love my new necklace! Was a reasonable price, is beautiful and delicate, and has three birthstones: mine and my husband’s (same month) and our two children’s. Wonderful experience!
7 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Andrea,
We’re so happy to hear you had a wonderful experience and that your necklace holds such personal significance.
Warm Regards,
Magal Team
Happy with the gift ordered for my…
Happy with the gift ordered for my sister-in-law! Very elegant. Would recommend.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Angela,
So happy the gift brought joy! We truly appreciate your kind words and recommendation.
Warm Regards,
Magal Team
The ring i received was excellent…
The ring i received was excellent quality, for a good price. It is exactly as pictured on the website. The sizing is great and I would by from them again.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Wendy,
So glad you’re happy with the quality and fit! Thank you for trusting us, we’d love to have you shop with us again.
Warm Regards,
Magal Team
I absolutely love your products
I absolutely love your products
They make my every brighter and prettier ❤️🙌🏼
8 oktober 2025
Review zonder uitnodiging
Antwoord van Magaljewelry
Dear Anastasiia,
Your joy is exactly why we do what we do. Thank you for making our day!
Warm Regards,
Magal Team
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