Magaljewelry Reviews 

4.683
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I would not recommend buying from Magal Jewelry. The biggest issue isn’t even the jewelry—it’s the complete lack of customer service. Emails either go unanswered for days (or weeks) or are... Toon meer

Beoordeeld met 5 van de 5 sterren

Beautiful work, timely turn around, exceptional packaging! Purchased a bracelet for my granddaughter for Valentines day, she loved it and wears it all the time. Just ordered her a 2nd bracelet in an... Toon meer

Beoordeeld met 5 van de 5 sterren

“I am absolutely in love with this jewelry piece! The quality is outstanding — it feels both elegant and timeless. The design is even more beautiful in person than I imagined, and the craftsmanship is... Toon meer

Beoordeeld met 5 van de 5 sterren

Not only is the bracelet adorable as I expected, but I’m also pleased with the shipping material/packaging. It’s a nice little pouch that looks nice and can also be used as storage or for travel.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sieradenwinkel

Geschreven door het bedrijf

Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 73% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,0

Alle reviews

(4.683)

68 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Tammy

Received my bracelet today. It is camel thread with the larger diamond. It is so delicate and pretty. I am going to order more in different colors. So adorable.

6 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sister bracelets!

I've always admired your bracelets...I have a special reason to buying 2...My sister is moving and thought it would be a great going away gift and a loving sister matching bracelets..I also bought myself one.

2 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Horrible

Horrible! Do not buy! Purchased a bracelet, with the larger diamond. Took delivery July 25, it broke August 27. Just about 60 days. No abuse. No hard wear and tear. It just broke. Company has refused to honor the 2 year warranty or 90 day home look. Without even seeing the actual bracelet, they are saying it broke because of wear and tear. The ads say the jewelry will stand up to being in the water. The string the beads were on just broke and beads scattered everywhere because they aren’t knotted. I want to return for a refund. Deeply regret buying this online.

26 augustus 2025
Review zonder uitnodiging
Logo Magaljewelry

Antwoord van Magaljewelry

Dear Evelyn,
Let me start by apologizing for the entire negative experience! Magal always endeavors to provide an honorable experience to each customer, and we’re sorry not to make you feel that way! The 14-day mark is put into place for any manufacturing defects or issues related to the production of the jewelry piece. Beyond this time frame, manufacturing defects are not covered and maybe that could be the reason our team has quoted a cost for the repair. We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again! Please email us your order details at info@magaljewelry.com and we’ll be happy to assist you with your concerns.
Sincerely,
Magal Team

Beoordeeld met 5 van de 5 sterren

“I am absolutely in love with this…

“I am absolutely in love with this jewelry piece! The quality is outstanding — it feels both elegant and timeless. The design is even more beautiful in person than I imagined, and the craftsmanship is flawless. It’s comfortable to wear, catches the light perfectly, and I’ve already gotten so many compliments on it. This is a piece I’ll cherish for years to come.”

29 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have had a wonderful experience with…

I have had a wonderful experience with your company. I absolutely love the string of love bracelets. I have bought a couple for friends. The one I have for myself needed a new string and I was able to send it in and get a new string. I will definitely be ordering more in the future. Thank you for offering this timeless and daily-wear-friendly piece at accessible pricing.

25 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I would give them a zero of if I could…

I would give them a zero of if I could . I ordered a family ring necklace and it was not the style I wanted . I wanted free flowing ring as shown on their website. It was attached and does not move . Also within a week it tarnished . The customer service refuses money back guarantee as advertised because it was engraved !!! They have offered store credit but now have quit communication with me .

16 augustus 2025
Review zonder uitnodiging
Logo Magaljewelry

Antwoord van Magaljewelry

Dear Gwen,
We truly appreciate you sharing your feedback and want to sincerely apologize for the disappointment you’ve experienced. To clarify, the holding loops on the Family Circle Necklace are welded (to prevent scratching), and this detail is noted on our product page. Because the piece was engraved, it is not eligible for a refund; however, we did offer a store credit as an alternative. Once you confirm, our team will gladly create that credit for you.
Please email us at info@magaljewelry.com
with your order details so we can assist you promptly.
With care,
The Magal Team

Beoordeeld met 5 van de 5 sterren

Abbey and Brittany are such an asset to…

Abbey and Brittany are such an asset to your company!! They are so welcoming, very knowledgeable and made us feel like family!! Honestly, we can’t wait to go back to see them and purchase more amazing jewelry!! I feel the style and quality of the jewelry far exceeds the price!

26 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very good quality

The jewelry is very good quality. Also, the customer service is wonderful. We have bought many pieces that we love.
I wear them almost every day
Thanks
Magal

13 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

False claims about timing


I am very upset about how you have handled my order and am requesting to return it and get a full refund, including the expedited shipping that I purchased.

I placed the order on June 27. The website said it takes 5-7 business days to process. On July 8 I asked for an update. I got a very apologetic note from "Lea" (who is not a person) but that didn't change the fact that I NEEDED the necklace before leaving the country. I told Lea that the last possible delivery date was July 14. On July 9 I was told that your were "prioritizing my order." I asked to cancel the order and was told that was not possible because it was already in production.

On July 14 I got a message that "the order was on its way." That was totally unacceptable since we were leaving. Your page provided misleading information about timing. I never would have ordered had I realized that. And I added $13.90 for expedited shipping as an insurance policy. In fact, it arrived in regular priority mail. I don't know when it arrived because our mail was held for 2 weeks while we were away and we just returned.

I paid $128.95 for the necklace and $13.90 for useless expedited shipping. I am requesting a refund of $142.85. Please let me know how to proceed with the return.

Sincerely,

27 juni 2025
Review zonder uitnodiging
Logo Magaljewelry

Antwoord van Magaljewelry

Dear ERS,
We’re truly sorry to hear about your experience and the inconvenience caused with your order. At Magal, we always strive to fulfill orders within the promised timeframe, and we regret that this was not the case for you.
We’d like to review your order closely so we can assist you with the return and refund process right away. Could you kindly share your order details with us at info@magaljewelry.com
? Our team will make sure to look into this case as a priority and provide you with the best resolution.
Sincerely,
Magal Team

Beoordeeld met 5 van de 5 sterren

Because I have a metal allergy I bought a string-of-love

I have a metal allergy, so I don't wear a lot of jewelry. I found this little website that sold a single diamond on a string (string-of-love bracelets) and ordered one on a whim. I LOVED it. I could finally wear jewelry that didn't irritate or scar my skin. Eleven string-of-love bracelets (In various colors and styles) and 2 gemstone bracelets later, they are still the only jewelry that I wear. I have even bought a matching birthstone bracelet for my eldest sister in the five or six years since I first discovered them.

Their customer service is amazing! I have had to get two or three bracelets repaired. One of which broke as the thread frayed, and I know at least one other that I wanted a different color string for. They are always responsive and willing to help however they can. I love this company and their incredibly meaningful line of jewelry.

21 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love the bracelets!

I have received great customer service - I gave my niece a bracelet and it needed repair. Prompt service and really very helpful. I wear several all the time and I always get compliments!!

21 augustus 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

I have bought the constellation…

I have bought the constellation necklace twice and it’s just not very sturdy. The last one just broke in half on one of the constellations without any reason. The prior one got pulled on so that made more sense. I know they updated their warranty to cover that kind of thing but both were before the updates.

21 augustus 2025
Review zonder uitnodiging

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