The car was returned in very good nick. The repair took longer than expected for acceptable reasons but the updates, on line and on the 'repair hub', stopped when the delay became apparent. Having to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
If I could have given more stars for Saxon Accident Repair, I would. From the very first call from Becky at Saxon, I felt completely reassured that I had professionals dealing with my repairs. Becky... Toon meer
Bedrijf heeft geantwoord
After the accident for which I wasn't responsible, there was some issues with contacting third party who caused accident, after first phone call with your colleague,we didn't get far with it,then came... Toon meer
Bedrijf heeft geantwoord
Car was not collected as arranged and I had to ring the repairer to find out what was happening. It was collected the next day On return, a piece of trim was missing and the car has to be returned... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Contactgegevens
45 Westerham Road, TN13 3QB, Sevenoaks, Verenigd Koninkrijk
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4,4
Uitstekend
7K reviews
Vraagt klanten om een review
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Unfortunately had a problems with…
Unfortunately had a problems with loading pictures on to them. However after few phone calls this was then resolved.
6 juli 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi, we appreciate you bringing the picture loading issue to our attention. We're glad our team could resolve it for you. Regards, Dane
Overall the job was done very well
Overall the job was done very well. I noticed one area of paintwork that seemed more dull, so I applied wax to it which seems to have resolved the problem.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Glenn, We're glad to hear the job was done well overall! We appreciate you bringing the paintwork to our attention and are pleased you resolved it. Regards, Dane
Helpful people
When you get to speak to someone they are very helpful and also pretty responsive via email.
27 juli 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Petty, I'm glad to hear that you found our team helpful and that our email responsiveness met your expectations. Thank you for your positive feedback! Pete
Superb administrative support and…
Superb administrative support and completion of repair. Car taken and returned very smoothly and to my convenience.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Andrew, I'm pleased to hear you received superb administrative support and that the repair was completed to your satisfaction. It's great that your car was taken and returned so smoothly and conveniently. Thanks, Pete
Who is Markerstudy?
I insured my vehicle through the RAC. My vehicle was bombarded in a storm by huge hailstones. I claimed on the same day. By the end of that day I was dealing with four different companies. Three of these companies demanded pictures of the damage. Markerstudy had a tedious log in procedure to their website which wasn’t kept up to date so I had to contact them by good old telephone. It took weeks to get my claim dealt with. Because of unknown delays and the fact that numerous other people in my area had made similar claims I was eventually contacted by Steers repairers. They were great. They told me that my repaires had been authorised. This was followed unexpectedly by a visit from an insurance assessor, which was alarming! Weeks later my vehicle has been repaired. Thank god Steers repairers knew what they were doing. Markerstudy certainly don’t.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi, thanks for leaving us a review. I'm sorry to learn of the difficulties you had with your claim and the delays you experienced. I've located your details and arranged a callback from a senior member of the claims team to discuss your experience.
If you do require any more assistances however please feel free to reach out using Customersupport@Markerstudy.com Thanks
Pete
I received an excellent service after a…
I received an excellent service after a hit and run left my car in a very sad state. Right from pick up through to ongoing information then to collection the service was excellent and the end result beyond amazing.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Helen, I'm pleased to hear about the excellent service you received after your car was damaged. It's wonderful that the ongoing information and the end result were beyond amazing. Thanks, Pete
No complaints
No complaints, i was kept updated as to the progress of my car repair. I kept checking the website which said
"delay due to parts shortage"
25 juli 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Dawn, I'm glad we kept you updated on your car's repair progress, even with the parts delay. We appreciate your understanding. Thanks, Pete
Job well done
Job well done. Kept up to date with the repair. Staff very helpful.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi David, we're so pleased to hear that the job was well done and that you were kept updated throughout the repair process. It's also wonderful to know our staff was very helpful. Regards, Dane
Dreadful initial referral process
Dreadful initial referral process. Wasted an hour on the phone
The courtesy car was awful and, after the passages side hand snapped off in my husband’s hand they tried to charge me for it.
The work on the car was completed to a high standard.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Rosaleen, I'm truly sorry to hear about the frustrating initial referral process and the issues you experienced with the courtesy car, especially being charged for damage that occurred. I'm glad to hear the repair work on your car was completed to a high standard. If you would like to forward your claim reference/policy number to Customersupport@Markerstudy.com, we'll be happy to look into your concerns further. Regards, Dane
Kept you up to date with the progress.
Kept you up to date with the progress.
Helpful staff.
Excellent repair work
21 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Tracey, we're delighted to hear that you were kept informed about the progress and found our staff helpful. We appreciate your positive feedback regarding the excellent repair work. Regards, Dane
Excellent quality of work
Excellent quality of work. Kept up to date with progress albeit couldn’t get through to local office, area office were available.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Jackie, I'm glad to hear you were pleased with the quality of our work and the progress updates. I appreciate you letting us know about the communication challenge with our local office; we are always working to improve our accessibility. Thanks, Pete
The team at H7 Autobodies were very…
The team at H7 Autobodies were very helpful and professional. Martyna dealt with my booking. Mo who collected my car and delivered a courtesy car, was great. I received my car back and the repairs are fantastic! I believe they were carried out by Jake. I wouldn't hesitate to use them again. Thank you 😊
10 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Alison, I'm happy to hear about your positive experience with our team. It's wonderful that you found our service helpful and professional, and that the repairs on your car were fantastic. We appreciate your kind words and look forward to assisting you again if needed. Thanks, Pete
Excellent service from both Markerstudy…
Excellent service from both Markerstudy and Steer
Staff were kept me informed all the way through the repair journey. No complaints
10 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Linda, I'm pleased to hear that you received excellent service and were kept informed throughout the repair process. It's wonderful to know you had such a positive experience with us. Thanks, Pete
6 weeks to replace a broken headlight !!
6 weeks to replace a broken headlight !!
21 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi David, I understand your frustration regarding the extended wait time for your headlight replacement. If you would like to contact me using Customersupport@Markerstudy.com I'll be happy to review what's happened here. Thanks, Pete
Slow but sure
The finished result is first class. The loss of a star is down to the fact that the whole business took two months.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Rod, I'm happy to hear you are pleased with the finished result. I understand your frustration regarding the timeframe and appreciate your patience. Thanks, Pete
5 stars from me
5 stars from me, a small hiccup over communication at first but there h r team contacted me and rectified this, but mainly reclassified from class s to n with constant communication with engineers and employees.full service and professional standards, honestly can't fault them in anyway.
4 augustus 2026
Antwoord van Markerstudy
Hi Sean, I'm glad to hear you had such a positive experience with us! I appreciate you acknowledging our team's efforts in resolving the initial communication issue and ensuring a smooth reclassification process. Your kind words about our professional standards mean a lot to us. Thanks, Pete
Getting information about the progress…
Getting information about the progress of the repair. The job was done and completed within the specified time frame. The job is finished to my satisfaction.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi I'm happy to hear that the repair was completed to your satisfaction and within the expected timeframe. I appreciate your positive feedback! Thanks, Pete
Great service, exceptional workmanship.
Great service very friendly and helpful staff, I was informed regularly on how the repair to our vehicle was going and the work carried out was exceptional, I am well pleased and would recommend this company to anyone
21 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi I'm glad to hear you received great service and that our staff were friendly and helpful. It's wonderful that you were regularly informed about your vehicle's repair and found the work exceptional. I appreciate your recommendation! Thanks, Pete
Professional service and a first class…
Professional service and a first class repair. Car was returned spotlessly clean inside and out.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Lee, I'm pleased to hear you received professional service and a first-class repair. I appreciate you noting that your car was returned spotlessly clean inside and out. Thanks Pete
100% Recommendations to “Hall Graves Lee. Accident Repair Centre Limited….
Told me what they are going to do. Did completely all and more, what they stated. No strings No fuss.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Keith, I'm glad to hear that we exceeded your expectations and delivered on our promises. Thank you for your wonderful feedback! Pete
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