Markerstudy  Reviews 

I was impressed with the approachability of staff and the ease with which I was able to share information. The Fire and Theft team in particular were extremely helpful and efficient.

Was easy to contact and arranging repair

Good friendly service and a top class job on the repair

The reason I have given a 3 star rating is because at the start of the repair, after almost 12 weeks, several completion dates which came and went, I was then told that the repairer was no longer going to repair my car. After about another week to 10 days it was finely taken to Steer at Farnborough. Had the car been taken to Steer from the beginning, the rating would have been higher and i would have had my car back far quicker. Steer Farnborough provided a very professional service, unlike Page autos at Aldershot. Page autos were offered as a preferred repairer by yourselves, that is the reason it went to them in the first instance as Steer was not offered at the time.

Did not make a drama out of a crisis but got me back on the road as soon as possible, with car repairs being quick and first class. Kept me informed of progress thought the whole process. Well done!

This is a first class insurance company.They absolutely brilliant in sorting my claim against their client. I had no need to contact my own insurance and had a full cash settlement within 10 days. Other companies should take a leaf out of there book. Thanks to A J in there office brilliant. Also a phone number to speak to someone not a load of running round the computer and options which are useless.!!!!

Very attentive when first examined damage to my vehicle, gave me estimate of time to repair which was adhered to. Pleased with quality of repair and washing and hoovering of the car. Pick up and delivery back to me went well no issues at all.

In one word fantastic

Not great experience at all not much communication with the garage after leaving many messages. No Courtesy car until 3 days before car came back. Car was gone for 19 days in total

I am pleased with the work of DBAutos, Eastbourne. They have done a brilliant job, there was quite a lot of damage, visible and hidden resulting from my collision with a deer and it is now like new.

I took out insurance through RAC, who use Tradex as underwriters who have outsourced to this outfit. This leads to a very confusing merry go round of getting passed between them all and finishing up with a computer says no answer. They have approved supplier for windscreen repair who has no availability for 3+weeks (have complete crack of the windscreen so car undriveable). There solution is if you want it faster just dont claim on insurance. As a business model its kind of genius but for the consumer less so

The vehicle repaired on the body work was great , they delivered the car to my work which was really helpful , I drove the car 1/4 mile home and left it there , the next morning when I was going to work a engine light came on and brake light , so I called the garage to arrange them to have a look and fix the problem as before the accident the car had no engine lights or issues , when I took the car in I felt they just fobbed me off with technical terms and the engine light issue was not where the repair was , to me it felt like they cleared the fault lights and that returned the vehicle, instead of fixing the real issue , the car is due its MOT sept it already a automatic fail , I felt when I took it back the should of kept the car and done a further investigation into the issue , the repairs was through insurance so I do not understand why the car was sent back to me with this issue .

Stay away from this company, why is there no option for zero star, do not trust this company with ur vehicle, there customer service is non existent, van was stolen in may, still going through there non existent customer complaint department, if u have any sense stay away from zenith insurance and market study & there umbrella companies. u end up speaking to unprofessional sales people who have no knowledge about the motor industry, how the FCA is letting them operate is beyond my comprehension. STAY AWAY FROM THEM !!

great communication throughout friendly knowledgeable staff and excellent repair

Garage perfect
Insurance staff rubbish

Customer service was excellent
Really helpful with everything I wanted to know

Gary from Express Bodyworks in Heywood was great, he kept us up to date with regular messages, and the job was completed to a high standard

Always aware of work in progress
Staff incredibly professional and polite
Car looked brand new upon collection

I am so impressed with the service I received . We were kept up to date all the way through. The quality of the work done on my car was outstanding. Thank you so much.

Auto Art were very friendly and helpful, their communication was good keeping me informed of progress. The work was completed quickly and the finish was excellent, with the car being valeted before being returned. I would definitely recommend them.