The car was returned in very good nick. The repair took longer than expected for acceptable reasons but the updates, on line and on the 'repair hub', stopped when the delay became apparent. Having to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
If I could have given more stars for Saxon Accident Repair, I would. From the very first call from Becky at Saxon, I felt completely reassured that I had professionals dealing with my repairs. Becky... Toon meer
Bedrijf heeft geantwoord
After the accident for which I wasn't responsible, there was some issues with contacting third party who caused accident, after first phone call with your colleague,we didn't get far with it,then came... Toon meer
Bedrijf heeft geantwoord
Car was not collected as arranged and I had to ring the repairer to find out what was happening. It was collected the next day On return, a piece of trim was missing and the car has to be returned... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Contactgegevens
45 Westerham Road, TN13 3QB, Sevenoaks, Verenigd Koninkrijk
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4,4
Uitstekend
7K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very knowledgeable and helpful…
Very knowledgeable and helpful throughout my car been fixed
4 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Dave, we are delighted to hear that you found our team knowledgeable and helpful throughout the process of fixing your car. We appreciate your positive feedback. Thanks, Dane
Antwoord van Markerstudy
Hi, we appreciate you sharing your experience with us. We are pleased to know the funds reached your account promptly. Regards, Dane
No hassle professional service which…
No hassle professional service which was really appreciated whilst suffering from the trauma of the collision
8 september 2026
Antwoord van Markerstudy
Hi Jon, we're glad our professional service was appreciated during such a difficult time. We always aim to provide support when it's most needed. Thanks, Dane
Claim took 7 months to settle with no…
Claim took 7 months to settle with no contact from insurance company during this time. Any contact was made by myself and proved extremely difficult to get answers regarding the claim. Extremely disappointed with the entire experience
8 september 2026
Antwoord van Markerstudy
Hi Gary, we are sorry to hear about the difficulties you experienced with your claim and the lack of communication. We understand your frustration and will review our process.
I've located your details and forwarded your concerns to the senior claims team to review and reply. If you do require any more assistances, please feel free to reach out using Customersupport@Markerstudy.com. Thanks, Dane
Helpful and knowledgeable team got my…
Helpful and knowledgeable team got my no fault claim settled very quickly
20 augustus 2026
Antwoord van Markerstudy
Hi, we're happy to hear our team was helpful and knowledgeable in resolving your claim quickly. We appreciate your feedback. Thanks, Dane
Antwoord van Markerstudy
Hi, we're glad to hear that your experience was smooth and efficient. Thank you for sharing your positive feedback with us. Regards, Dane
After reporting my accident Markerstudy…
After reporting my accident Markerstudy dealt with my claim very quickly and efficiently. Staff were friendly and they explained the process clearly
Thank you!
3 augustus 2026
Antwoord van Markerstudy
Hi Surinder, we're delighted to hear that your claim was dealt with quickly and efficiently. It's wonderful to know our staff were friendly and explained the process clearly. Regards, Dane
Well managed claim but.............
The claims process was handled very efficiently with immediate contact from claims management, to replacement car to repair. Good communication throughout. However, as the insurer tries to recover its costs from the other party we have been dragged into 13 months of repeated form-filling, phone calls, emails and now a court date over a relatively small claim. Very stressful and time consuming.
13 september 2025
Antwoord van Markerstudy
Hi Adam, we appreciate your positive feedback regarding our claims process, replacement car, and communication. We understand your frustration with the extended recovery process and the stress it has caused. We are always working to streamline these procedures for our customers. Thanks, Dane
They took half a day on the phone to…
They took half a day on the phone to process a basic claim. Was going in circles round, sent from pillar to post, on hold for long periods.
Not given full information before making important decisions.
Was told my claim was a fault claim, turns out later that didn't necessarily have to be the case, but too late now. No claims is gone.
Lots of confusing mixed messages, told to post my car keys to them at the same time as being told to leave them in the car that's being picked up.
Just overall a deeply tiring and disappointing process, BUT they get two stars because I did get the payout within a few days.
19 augustus 2026
Antwoord van Markerstudy
Hi, we sincerely appreciate you taking the time to share your detailed feedback regarding your recent claim experience. We are truly sorry to hear about the difficulties you encountered with the processing time, the conflicting information, and the overall confusing nature of the process. We understand how frustrating it must have been to spend so much time on the phone and to receive mixed messages, especially concerning important decisions like your claim status and car key instructions. We are actively reviewing our internal processes and communication protocols to prevent similar situations from occurring in the future. We are glad to know that despite these challenges, you received your payout promptly.
I've located your details and forwarded your concerns to the senior claims team to review and reply.
If you do require any more assistances, please feel free to reach out using Customersupport@Markerstudy.com. Thanks, Dane
Very goodVery quick service and regular up to…
Very quick service and regular up to date information
12 augustus 2026
Antwoord van Markerstudy
Hi Donna, I'm happy to hear that you experienced quick service and received regular, up-to-date information. Thank you for your positive feedback. Thanks, Dane
I’m not in mood right now but I’m happy…
I’m not in mood right now but I’m happy okay
18 augustus 2026
Antwoord van Markerstudy
Hi Kim, we appreciate your feedback and are glad to hear you're happy. We hope things improve for you soon. Regards, Dane
The work was done really well
The work was done really well. Just that the rental car was to small
3 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Stephen, we're glad the work was done well. We understand the rental car size was an issue, and we appreciate your feedback. Thanks, Dane
The service was excellent.
The service was excellent, all the staff were very friendly , I was kept informed of progress at all times. The repair was to a very high standard, The courtesy car was really well presented and maintained. I would highly recommend this company to anybody.
29 juli 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Bernard, we're so pleased to hear that our service was excellent and that our staff were very friendly. It's wonderful that you were kept informed of the progress and that the repair was to a very high standard. We appreciate your recommendation! Regards, Dane
Took the car back to the garage 1/09/26…
Took the car back to the garage 1/09/26 because of a whistling noice from the new passenger side rear door when driving above 40mph. The technician found the problem when the garage had assembled the door a clip one out of two that fixes the chrome trim to the door just below the glass was missing so hadn’t been fitted. He said the garage would order the missing part and install it when it is delivered. I hope I don’t have to chase them up over this or I will get annoyed
1 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Richard, we appreciate you bringing this to our attention. We understand your frustration regarding the missing clip and the inconvenience of needing a follow-up visit. If you would like to e-mail your details to Customersupport@Markerstudy.com then I'll be happy to look further into your concerns. Regards, Dane
Can't get a answer to my question
I have Rang up more than 5 times to find out if they're going to pay for the personal items in the vehicle that got destroyed in the fire, cannot get a clear answer.
4 september 2026
Antwoord van Markerstudy
Hi Ian, we are truly sorry to hear about the difficulty you've experienced getting a clear answer regarding your personal items. We understand how frustrating this must be, and we are actively looking into your case to provide the clarity you deserve.
I've located your details and forwarded your concerns to the senior claims team to review and reply.
If you do require any more assistances, please feel free to reach out using Customersupport@Markerstudy.com. Thanks, Dane
Good service
7 augustus 2026
Antwoord van Markerstudy
Hi David, I'm happy to hear that you're satisfied with our service. Thank you for your kind words. Thanks, Dane
Excellent customer service all done…
Excellent customer service all done swiftly and to a very high standard. The repair was all carried out many days prior to the expected date.
4 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Jess, I'm delighted to hear that you experienced excellent customer service and that the repair was completed swiftly and to a very high standard. It's wonderful to know it was done days before expected. Regards, Dane
I have been delighted by your prompt…
I have been delighted by your prompt and helpful support and reassurance. Many
thanks.
14 augustus 2026
Antwoord van Markerstudy
Hi, we're delighted to hear our support was prompt and helpful. Thank you for your kind words; we truly appreciate them! Thanks, Dane
2 months and still waiting for the car…
2 months and still waiting for the car to be collected and repaired…. Although the garage we took it too declared it a right off.
It’s the only mode of transport for a paralysed person.
AVOID
4 september 2026
Antwoord van Markerstudy
Hi Vanessa, we are truly sorry to hear about the significant difficulties you've experienced with your vehicle and the prolonged wait. We understand how critical reliable transportation is, especially in your situation. We are actively looking into this matter to understand what went wrong and to prevent similar occurrences. Thanks, Dane.
No option for folks with speech disabilities
Has I said to the company, the claim was all done verbally, which is okay if you don’t have a speech impediment, there was no written option. Then you get handed over to a second agent who then takes all the details again. The settlement came through quickly. It could have been quicker but I delayed it since it was a low ball offer, once I had made my case common sense prevailed and the offer was acceptable.
4 augustus 2026
Antwoord van Markerstudy
Hi John, we appreciate you sharing your experience and feedback with us. We understand your concerns regarding the verbal-only claim process and the need to repeat details to a second agent. We are reviewing our procedures to ensure a more streamlined and accessible experience for everyone. We are glad that an acceptable resolution was ultimately reached. Regards, Dane
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