The car was returned in very good nick. The repair took longer than expected for acceptable reasons but the updates, on line and on the 'repair hub', stopped when the delay became apparent. Having to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
If I could have given more stars for Saxon Accident Repair, I would. From the very first call from Becky at Saxon, I felt completely reassured that I had professionals dealing with my repairs. Becky... Toon meer
Bedrijf heeft geantwoord
After the accident for which I wasn't responsible, there was some issues with contacting third party who caused accident, after first phone call with your colleague,we didn't get far with it,then came... Toon meer
Bedrijf heeft geantwoord
Car was not collected as arranged and I had to ring the repairer to find out what was happening. It was collected the next day On return, a piece of trim was missing and the car has to be returned... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Contactgegevens
45 Westerham Road, TN13 3QB, Sevenoaks, Verenigd Koninkrijk
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4,4
Uitstekend
7K reviews
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Everything was great
Everything was great.
We had confirmation straight away, a curtesy car. All the staff were friendly and helpful, especially the first gentleman who arrived and the ladies on the desk when we picked up the car
Overall very satisfied
27 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Jordan, I'm so pleased to hear that everything was great and that you received a confirmation straight away. It's wonderful that our staff were friendly and helpful, especially the gentleman who arrived and the ladies at the desk. Thanks, Dane
Professional and efficient service.
11 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Robert, I'm so glad to hear that you found our service professional and efficient. Thank you for your wonderful feedback; we appreciate it. Regards, Dane
All the problems I had with my car were…
All the problems I had with my car were taken care of. the process of my claim was easy to manage and the staff were helpful with any questions I had
11 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi, I'm so pleased to hear that all the problems with your car were resolved and that the claims process was easy to manage. It's wonderful that our staff was helpful with all your questions. Thanks, Dane
Brilliant service
I was in a fender bender and the insurance paid for the repairs. The team was very courteous all the way through the process. We got a car to drive and even delivered the car when it was repaired and picked up the courtesy one from 10 miles away. Brilliant service.
7 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Daniel, I'm so pleased to hear about your positive experience with us after your fender bender. It's wonderful that our team was courteous throughout the process and that we could provide a courtesy car and even deliver your repaired vehicle. Thank you for recognizing our brilliant service. Regards, Dane
My biggest gripe is having to chase up…
My biggest gripe is having to chase up the progress of my repair and then seeing it updated after me chasing it .
9 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Peter, we understand your frustration with needing to follow up on your repair's progress. We are actively working to improve our communication processes. If you would like to e-mail your details to Customersupport@Markerstudy.com then I'll be happy to look further into your concerns. Regards, Dane
Turners repairs were excellent…
Turners repairs were excellent specially Joanne in Reception were very welcoming & informative , Thanks to the whole team
10 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Vela, we're so pleased to hear that our repairs were excellent and that our reception staff were welcoming and informative. Thank you for your kind words about the whole team! Thanks, Dane
10/10 would crash again
Really easy drop off and pick up, the courtesy car was great. Repairs were done swiftly within the time frame provided. Car looks good as new 10/10 would crash again.
10 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Matthew, we're so pleased to hear that your drop-off and pick-up were easy, and that you enjoyed the courtesy car. It's wonderful to know the repairs were completed quickly and that your car looks as good as new! Regards, Dane
The initial reporting of the crime was…
The initial reporting of the crime was quite lengthy but once all the details were dealt with the rest of the claim was sorted easily and efficiently. I was kept up to date with the progress of the claim and everything went very well and smoothly
19 augustus 2026
Antwoord van Markerstudy
Hi Catherine, we're so pleased to hear that despite the initial length of reporting, the rest of your claim was handled efficiently. It's wonderful to know you were kept informed and that everything progressed smoothly. Regards, Dane
First class job
First class job, I'm delighted. Receptionist was cheerful, helpful and efficient.
10 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi David, we're so delighted to hear that you found our service to be a first-class job and that our receptionist was cheerful, helpful, and efficient. Thank you for your positive feedback. Regards, Dane
Antwoord van Markerstudy
Hi Ken, we're so glad to hear that our team was helpful and that you would recommend us to your friends. Thank you for your wonderful feedback! Regards, Dane
Efficient, proactive, great service
Efficient and proactive. The portal told exactly what was happening so we didn't need to phone for news. East Bilney garage was excellent and arranged for collection of our car and brought a very good loan car as soon as they were instructed by Markerstudy. Great service from the garage with friendly and efficient people, even ringing us after a few days to make sure we were happy with the repairs, which we were as the car is as good as new!
11 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Karen, we're so pleased to hear about your positive experience! It's wonderful that our portal kept you informed and that the garage provided such excellent service, including a loan car and follow-up. We're delighted your car is as good as new. Thanks, Dane
All friendly and efficient service
26 augustus 2026
Antwoord van Markerstudy
Hi Clare, we are so pleased to hear you received friendly and efficient service from us. We truly appreciate your kind words! Thanks, Dane
The repair company have done a fantastic repair
The repair company have done a fantastic job. I cannot do enough but to recommend them. So helpful.
The staff and service are top rate
9 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi, we're so pleased to hear that our team did a fantastic job and that you found our staff and service to be top-rate. Thank you for your kind recommendation! Regards, Dane
Made a stressful situation as easy as…
Made a stressful situation as easy as possible
25 augustus 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Gill, I'm so pleased to hear that we were able to make a potentially stressful situation as easy as possible for you. Thank you for your positive feedback! Regards, Dane
After my claim took 3 weeks to process
After my claim took 3 weeks to process, after a total loss, where I was in a car fire. The claim settlement figure was a joke. Over 1.5k less than my car was worth, I even sent them 7 cars, the same make and model as mine, same year and even more mileage and it was declined. I have now raised a complaint and have been told I now have to wait up to 8 weeks for this to be resolved. Terrible servcie. All the while I have no car and they just drag there heels to save money.
7 september 2026
Antwoord van Markerstudy
Hi, we are very sorry to learn of the difficulties you've experienced with your claim, especially after such a distressing event as a car fire. We understand your frustration regarding the settlement figure and the time it's taking to resolve your complaint. We are actively reviewing your case to ensure a fair and timely resolution.
I've located your claim and forwarded your concerns to the claims team and complaint department to review and reply. If you do have any further query, please feel free to reach out using Customersupport@Markerstudy.com. Thanks, Dane
From the very first phone call to the…
From the very first phone call to the settlement everything was thoroughly explained with my options
21 augustus 2026
Antwoord van Markerstudy
Hi Chris, we're so glad we could provide clear explanations and options throughout your experience. Thank you for your kind words! Regards, Dane
Antwoord van Markerstudy
Hi Caragh, We are so pleased to hear that everything went well and was done properly. Thank you for your positive feedback! Regards, Dane
Communicated regularly with updates on…
Communicated regularly with updates on progress of the repairs. Slight issue on return of the vehicle but quickly put right. Overall a great experience.
7 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Wendy, we're delighted to hear you had a great experience with us! We appreciate you acknowledging our communication and how promptly we resolved the minor issue upon your vehicle's return. Regards, Dane
Fabulous, worry free experience
My vehicle repair was handled swiftly & professionally from start to finish ; I was kept informed with regular updates. Projex-1 of Kidderminster have done an exceptional repair on my car, Tina championed customer service. In summary, Ist class service & result. Thank you
8 september 2026
Review zonder uitnodiging
Antwoord van Markerstudy
Hi Paul, we're so pleased to hear your vehicle repair was handled swiftly and professionally, and that you were kept informed throughout the process. It's wonderful to know you received first-class service and an exceptional repair. Regards, Dane
Helpful and stress free !
16 augustus 2026
Antwoord van Markerstudy
Hi Sandhya, we're so happy to hear that your experience was helpful and stress-free. Thank you for your positive feedback; we appreciate it a lot. Thanks, Dane
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