Mdcarpentryworkshop Reviews 43

If i could have given zero stars, I would have done. We had a garden gate delivered early September, gate arrived in shrink wrap but all looked in order. I employed a carpenter to fit the gate only last week. It's a gate, not something you feel you need to go home and try on! Upon fitting the gate the carpenter realised that the arched top was not symmetrical. Easy fix I know, if you know what you are doing and have the correct tools and you are not paying for a professionals time!!! I contacted MD Carpentry, my first email ignored so resent; to which I received a reply offering a measly 10% compensation; yes a whole £9.50. Just embrassing, upon replying Martin stated that he was being more than fair as the gate was delivered back in September to which I stated I didn't feel the need to quality check a simple back gate and requested 50% back or a new gate to which I have been ignored!!! If I could post photos I would, as the gate looks utterly ridiculous. This company also supplies B&Q who I will also be contacting to make them aware of shoddy workmanship! Their web site looks impressive. Do not be fooled!!! Stay clear

We recently bought a wooden gate from this company and it turned up this morning (10/9/25). They didn't knock the door or engage in any way which I thought was strange, so we Carried the gate in and took a look at it. Now we paid approximately £120 for this gate and to be honest I think I could have done a better job myself. The general finish although not disastrous is rough, the fixing screw holes have been left unplugged and there is an arch at the top that looks as if it's been made by a 7 year old, there are nails sticking through that havent lined up with the braces and there is damage from the delivery. I got in touch with them and if I'm honest it didn't give me any hope. They flitted through the complaint, asked for photos, said they'd send another one and then cut me off. No apologies or explanation just an offhand conversation. We're up in the air at the moment but not viewing the situation with any hope but we'll have to see. I'm putting this out as a warning to other people to be wary of this company. Their communication is terrible. As an add on to this review, they have contacted me and offered 15% discount (I haven't received it yet!) In the interests of fairness we have (allegedly) received our refund of £17 which I have had to spend and more on new timber and time sanding it to make it look somewhat decent!! 29/1/26 MD carpentry are (suddenly!) checking up with trust pilot to see whether or not I am a genuine reviewer! Dodgy or what!!!