Mountain Equipment Company Reviews 

I called their support for price match and they explained me a insanely complicated process that too with no guarantee of price match. I guess at all other stores, they see the price and give you the product at the competitor's price but here it's a extremely complicated process. I guess the price match is for namesake and they are there to do everything possible in their capacity to stop you from matching the price. No wonder they are being eaten up by competitors like Decathlon and I am happy to see it happening.

MEC is a great go-to for quality outdoor gear. I’ve been really happy with their backpacks and hiking equipment, everything feels well designed, durable, and suited for real outdoor use. The selection is solid and the staff usually know their stuff, which makes it easier to choose the right gear. Prices can be on the higher side, but the quality generally justifies it. Overall, a very good experience and a brand I trust for hiking gear.

Good support from them, they literally call you when there is a problem with your order and coordinate with you to make sure you receive it. Been a member since it was a coop and while it isn't a coop anymore, happy to see they still have their own brand that surpass or equal the high end ones. Just one nitpick, please copy REI designs more!!!

Placed my order 28 November after more than two weeks still not delivered.
Have call customer care twice to follow up . Now received email stating order is cancelled and must wait for refund.
Going forward MEC definitely not my retailer of choice .

Commande passé le 30 novembre 2025 et le 10 décembre celle-ci n’a toujours pas été expédié

Longtime member disappointed by declining service

I’ve been going to MEC for over 20 years, and it’s sad to see how far the customer service has fallen.

I recently ordered two merino toques for my teenage boys. When they arrived, they were so small they could barely fit a baby — despite the website describing them as “one size fits all.”

I went to the online chat to get a simple return label, since MEC doesn’t offer free mail-in returns. The interaction was unexpectedly rude, arrogant, and completely unhelpful. Not what MEC used to be known for.

I eventually called customer service and thankfully spoke to a very helpful associate, but the contrast made the experience even more disappointing.

I’ve been loyal to MEC for two decades, and it’s a shame to see the standards decline this much. Holding onto the great service MEC used to be known for would go a long way in keeping longtime members like me.

Bought a dubiously designed hiking pole for my mother - it was taken apart to pack due to aircraft regs and a component fell off meaning the pole could not be put back together.
Ended up at returns in Calgary and Ophelia put in a good 20 minutes of time working to find a solution.
Having good staff interested in customer service is the redeeming feature here. The fact that MEC is designing shoddy ‘throw-away’ items is a sad change in what was once a good company philosophy.
Shout out to good service, raspberry to cheap components!

Do not buy from this company if you live in the U.S. I recently bought a $200 backpack for my son. He got a $90 bill in the mail from FedEx after it was delivered. He didn’t even purchase the backpack. I did and he got billed for duty fees. The company will not tell you about that if you purchase anything. You will get charged a lot of money. Don’t buy from them!

Terrible service. Ordered an expensive coat and they sent the wrong size. Charged me to return it and offered the correct item. No response for a week to acknowledge received. Ignored all emails for a week. Eventually said they’ve refunded but no sign in my bank. Poor customer service. Kindly told me I could rebuy. Not sure how much money they think I have lying around. Don’t trust them to send right item even if I do d reorder.

Awful company to deal with. Claims of easy returns is utterly a lie. What a debacle just to get a pair of shoes.

They also lied about using alternate carriers during Canada Post's impending strike.

Customer service is rude and had a bad attitude. Steer clear of this company.

We had been thinking about buying bikes for a while and by chance found the perfect bikes for us on a visit to MEC for another single, unrelated item. We met staff member Connor in the bike dept. and couldn't have asked for anything more in regard to service. He ensured the bikes were correctly set up for us, fitted all of the extras we purchased and made sure we had the correctly fitting helmets. His knowledge in the bike industry really reflected in his advice and tips, which contributed to the perfect bike buying experience.

Had an online order and I had to get in touch 7 different times (yes 7, and counting) first they couldn't find the product in the store, then they sent it to my address and because of the strike never arrived (that's fine, it happens) but then I had to get in touch again anad they told me in 3 separate times (and counting) that the refund was made when it wasn't. Customer service is rude and frankly doesn't help at all I think they're not talking between them? I have no idea how something like this could happen. First time customer and last, save yourself the time and struggle and buy in-store only.

Très déçu de ce commerce (de Québec), j'ai appelé avant pour savoir si un article était en magasin et s'il ajustait le prix de l'article à celui affiché par le fabricant et on m'a dit que oui. Une fois rendu en magasin (à la caisse), pour apprendre que non et que c'est leur politique interne... Perte de temps et perte de confiance majeure. Ils n'ont proposé aucune autre solution pour me satisfaire. Ils m'ont même encouragé à acheter en ligne ailleurs. Wow, encourager local c'est ça ?
​Je déconseille ce commerce !

Do not order internationally, my order was returned back to the store and I am yet to get the explanation why. 70$ out the window. Slow respond by customer service also.

I bought a MIPs bicycle helmet in July, 2023 and have only used it during the summer months. The helmet wasn't one of their most expensive but regardless, the color of the helmet is now fading. I brought it into the North Vancouver store and was told that it was ordinary wear and tear. Not buying that excuse as my friend's helmet (different manufacturer) is a few years older and not faded.

Poor customer service. Don't buy from there, there's other company with better quality and customer experience.

I bought a sleeping pad 2 summers ago. I've used it about 10-15 times and it is deflating overnight to the point I'm waking up on the ground. When talking to an employee about a warranty i was told "no" because "it is considered wear and tear and normal for products to age overtime." I have owned many sleeping pads in the past and none of which have lasted me this short of time. I guess I'm just disappointed with the high price and the quality (or lack thereof), and the very poor customer service/warranty policy.

Ordered a jumper weeks ago never received it, and looking at reviews this website is not what it seems keep well away.

I was on hold for 30 min trying to process a price match online as per their policy. Then got told I needed to call in.
Then called in, spend 30 min on the phone to process the order.
Then received the order with security tags on.
Then had to box this up, drive 20 min to a post office (which is why I did an online order in the first place) just to return their mistake.
Then was told I need to call them again to try and replace the items that they messed up on.
All this to place one order. What a joke

How does your CEO even still work at your company, what does he/she do all day long? This truly must be a lifestyle business and he/she is just out to lunch all day long letting this business fall apart.

Embarrassing.

Won't buy anything from here again. Atmosphere has at minimum the same quality items at 1/3 the price - don't waste your money on the name brand.
All the over priced things I bought at MEC (4 season 2 person backpacking tent and high end backpacking mattress( were nothing special, and both their bags ripped open on their first backpacking trip in the middle of nowhere so I had to figure out my entire backpack situation (not easy with the mattress). No one has really helped me there either. No one working there seems to care that backpacking requires lightweight and COMPACT items when I'm trying to find a solution.(Why are high priced items becoming less reliable than WALMART stuff?!)