Mountain Equipment Company Reviews 

I ordered 3 items using a gift card and credit card. I was emailed a confirmation and when 2 items shipped. A month later the third item still hadn't shipped. I called to find out why and learned it wasn't in stock and they had canceled my order. They said they would send an electronic gift card. When it arrived, it was less than the cost of the canceled item. I had to call again and they refunded the difference to my credit card. Seems pretty shady to have to call twice to get money back from an order they canceled without telling me.

Their customer service sucks, and their Price Match its a lie. First tried the chat, it disconnected without connection with me after about 10 minutes. Then called, the guy asked me which company price I'm trying to match. Gave him Corbetts name and the product. Guy puts me on hold and then returns and says that they can't match because Corbetts website says anything with discount of 30% is final sale and they don't do price match on final sale.Call ended.
I went on Corbetts site and it clearly says that the final sale/30% discount applies to store purchases only. When you buy on line you have 14 days to return and is not final sale. I call back MEC, different guy answers and right away tells me they don't price match Corbetts. I got upset, told him that just few minutes ago I was told they do, then told him about the wrong info from the previous guy about final sale.
He puts me on hold and then says he can't price match because on Corbetts side says rossignol boots 2023 and their stock is 2024. I laughed and said that the model is the same, both are the same model and even if their stock is 2024, so might be Corbetts with model 2023. He said he can't price match. No problem, hang up and ordered from Corbetts at 40% discount of original price.
MEC crossed out from my shopping places for good.

Very disappointed with MEC online purchase!

We had an exceptional experience at MEC thanks to Simarjit! He went above and beyond to help us find the perfect bike and outfit it with all the extras we needed, including fenders, a kickstand, a new seat, pedals, and a bottle cage. His product knowledge, attention to detail, and friendly demeanor made the entire process smooth and enjoyable.

Simarjit took the time to ensure that everything would be properly installed and tailored to our needs, and he made sure we were comfortable with the bike before we left the store. We really appreciated his patience and expertise.

Thank you, Simarjit, for your outstanding customer service — we'll definitely be back to MEC because of people like you!

The company has disabled the ability to leave reviews on their facebook page or on google maps. I wonder why. I ordered a jacket for my boyfriend and even though on their website it stated 5-10 day shipping they delayed shipping it out, then sent it through Canada post and now we won't get it before our trip. After waiting almost 2 hours to chat with an agent he ended the call rudely and abruptly when I asked for some kind of offer for the inconvenience of not having what we ordered in time for the trip because of their delay in getting it out of their warehouse. He blamed it on Canada post, but I got an email from them apologizing for the delay. It's too bad, I ordered from them because of past trust for the company it used to be when it was a co-op. Too bad they had to sell to such a poorly managed company.

Nightmare of a company. Do not order anything from them online they just suck.
They do not answer any emails at all and the chat service is equally bad. Order still missing and no answer at all.
Mec sucks !

Placed an online order for next day pickup. Credit card got charged, but the store never even got the order. After hours on hold someone told me "it was waiting for verification, it's good now" whatever the f that means. Barely even got a "sorry" from the rep I was talking to.

I was also an ardent MEC fan buying supplies for myself, my family and my grandkids. I have now spent more than 6 hours on three different occasions trying to get MEC to tell me where my packages are despite being assured that they were on their way. What a huge disappointment for me. I used to talk about the quality of the products at MEC, the staff who actually knew what they were talking about and walked the talk and cared about its customers. I bought things for this Christmas and it is the last time I plan to buy anything from MEC. I believe I was lied to about the products going to be delivered before Christmas, can not get anyone on the phones, chat and email is not working and quite frankly, MEC doesn't seem to give a damn.

Can't get any response from customer service, phone or email.
Placed an order 10 days ago and hasn't gone out the door.

I'm 66 years old and the worst customer service I have ever experienced to date.

Hours on hold every time I call…order arrived and had a gross body odour smell. Near impossible to find out how to return an online order. Easily the worst online shopping experience I’ve ever had. I’ll never shop here again

Worst customer service. 2h waiting to chat, 1h30 on the phone. 3 weeks after placing the order it hasn't shipped and customer service is useless. I will never ever buy anything online from them again.

I just received an email that they cancelled my order.
I'm in a bit of shock and am now scrambling to find Christmas gift. I have never had a company simply cancel an order without any real explanation weeks after purchasing. I don't think I will ever trust this company again.

Christmas gift sent via Canada post during the strike. No customer service response. Everyone else has figured out how to deliver packages with the strike going on. Disappointing.

Unbelievably it has gotten worse. I decided to order a replacement for store pickup and just got a flippantly worded message to say that store pickup is also delayed.

More than $1000 now tied up on credit cards and no Christmas presents. Behaving like a store that is going under.

Beware! I just checked my credit card statement and found an extra charge on it for $590.00. Their system is so messed up that they are double charging credit cards when an item is delivered to a store and not refunding items that are lost or not delivered.

Nearly all of their customer service channels are not working and they aren’t even responding to 80 percent 1 star reviews!

If I could put 0 star I would.
I made a purchase during Black Friday week. Although it said on the MEC website they are using a different carrier due to the Canada Post stike, they don't. The day after my purchase, I got a tracking from...Canada Post!! I live in the Montreal area. I tried to call to cancel my order, after 1 hour+ on the phone where I couldn't talk to anybody, I left a message with still no return. The online customer chat is not functioning and the email I sent to customer service still doesn't have a reply.
I had a problem with a previous online purchase at MEC. I was giving them a second chance with this order but definitely, it's the last time I shop at MEC.
It's sad to say but this company is no longer what it use to be.

I have been a MEC customer since the days of the wallet card. I recently ordered items from their Black Friday sale and they sent it Canada Post during the strike. I live in the GTA. It took days to get through to Customer Service (their email wait times are 3-5 days and the CHAT function on their website is out-of-order). After many attempts at their "call-back" system I finally waited 49 mins on hold to get a person. She offered no solutions and then hung up on me when I asked to speak to a supervisor. I have started a charge back on my CC. BUYER BEWARE

Long delay for call back, but excellent customer service. Ordered online on Sunday, received an e-mail on tuesday morning that item would be shipped through CanadaPost (along with a tracking #). Called cust service wednesday AM, got called back on Thursday. Beware, their automated delivery system identifies every city with a postal code (first 3 digits) with a "0" as only reachable through CanadaPost, which is absolutely not the case... Clerk was polite and offered to send It again through Purolator, and that I send back the Item, once CanadaPost deliver (sometime once the strike is over) for a refund of the initial item. Lessons learned: If your Postal Code contains a "0" in its first part and that you want your order before strike is over at CanadaPost, then go through their call center when ordering rather than online (at least for this year, until they correct their shipping system).

Winnipeg store. I wanted to shop longer but needed to use a washroom. Both customer washrooms were posted as not open or accessible to the public. Well, had to leave. Sorry won’t return.

I ordered two pairs of socks and a backpack TOGETHER and they shipped all three items separately. I live in a rural town and it hurt to receive the items separately way out here. For a store who sells outdoor stuff, they don't seem to care very much about the outdoors. I emailed them and no response. I won't be ordering online again...

Awful experience with online order. Beware, MEC advertises they are using alternate shipping providers during postal strike to dupe customers in purchasing online. They are not! Customer service showed no explanation or empathy that the day after I placed order it was shipped with Canada Post when I am not at a PO Box or Rural. Now they have charged me for a gift $$ that will never arrive for Christmas

MEC pricing is slime now. We recently bought a pair of women's Showers Pass rain pants. Price on the tag was $175 CAD, they charged $204.00 CAD. We did not notice this until we got home. Phoned the North Shore Vancouver store and were told that the lower price was only a "mfg suggested price" and stores could charge what they wanted. NOTHING indicates this is a "suggested price". Definitely go shop somewhere else.