Meetandgreetmanchesterairportparking Reviews 

IF I COULD GIVE NO STARS I WOULD.
We parked our car a T2 (everything in perfect working order) Picked it up 2 weeks later. Started the vehicle and when put in reverse, loud clunking noise and smell of burning,(not there previously). Spoke to the meet and greet staff, they said it was just the brakes a little stiff after sitting for 2 weeks, just drive it , it will be ok. Just got on the motorway and the tyre blew, the damage sustained to the vehicle was a lot more than just a tyre. The recovery vehicle person said we were extremely lucky we we not going any faster as it would have been a FATALITY he was attending not a recovery. After a VERY EXPENSIVE REPAIR BILL.
Meet and Greet do not want to know. DISGUSTING CUSTOMER SERVICE
DO NOT USE THESE PEOPLE AT ALL. AVOID AT ALL COSTS. 😡😡😡😡😡

Amazing service yesterday as always but this time my car wouldn’t start and the team manager and another co-worker were amazing.
Very kind and patient whilst we figured it out. I’m very impressed and grateful for their help.

Wouldn’t even give one star on return our boot shelf was broken I couldn’t even get the boot open when I said to the guy who was on the phone very rude, I said this wasn’t broken when it was dropped
Off he then began to swear and shout and had two children with us, he just wanted us to sign to say it was in perfect condition to which I said no it’s not, he said well you won’t get your key back, I had scared children absolutely disgusting then told me to shout my mouth, we weren’t even shouting so what does that tell you. Guilty.

Was very rude on arriving and very rude when we picked up the car to. Absolutely disgusting service 1st time used and definitely the last time, stick with the jet parks more safe. Absolutely shocking then walked off smirking even other people around couldn’t believe this is a guy running a business. Stay clear do not use.

Absolutely terrible service, every time I use it I swore it would be the last. Keys broken snapped on two separate occasions. Car could not be found after return flight had to get a taxi home, items stolen from car. It’s handy to get straight into airport but extremely poorly managed. I was told insurers would contact me in 10 working days about key, absolutely nothing has happened. Use at your peril.

A big shout out to Claire who provided amazing customer service after we had experienced 4 flight cancellations and 24 hours without sleep. Car was easy to drop off and collect. All staff were helpful that we encountered. Car was in the same condition as dropped off. Mileage was the same. Car was kept undercover and not covered in snow for our drive home. Great value. Would recommend

When we returned I could see my personal belongings had been searched and items missing
The vehicle was also clocked doing 41 mph in a 20 mph zone the vehicle is traced so speed and location is know.
Be careful leaving vehicles here. Record mileage when you drop it off. Don’t leave anything in the vehicle.

The staff we met were polite and helpful it’s easy to park and get to the T3.
But obviously there’s a bad apple amongst their staff.

Car was parked by them and was pressed against metal barrier so it couldn't be removed without it denting the front. As 'no damage' done, the airport refused to provide a refund and denied that the car had been parked in an inappropriate way. No apology either given.

Car returned scratched, company investigated and surprisingly could not find evidence it was their fault, but we left it in their care and they returned it damaged. They are neither safe nor secure as their advertising claims.

My mums sunglasses have gone missing from glove compartment while they had the car. They had the keys and the car wasn't broken into. I have previously had a £10 water bottle go missing in the same circumstances and the management and Police at the airport couldn't have cared less. Truly awful service.

I have used the Manchester Airport Meet & Greet service several times but last week (returned home 27th Oct 2024) will be the last time I ever use them. When I picked up my car this time I found many of my settings (radio stations, climate control, fan settings etc ...) had been changed and the car felt like it had been 'used' rather than just parked and retrieved. I did not notice the evening I picked up my car, but several days after returning home I noticed my prescription Ray Ban sunglasses, which I always have in the car for driving in sunny conditions, had been taken. The car is only 6 weeks old and the M&G has been the only time the car has been out of my possession since getting it, so I'm convinced they have been taken during the week the car was left at Manchester airport. Maybe I should have not left the sunglasses in the car, but you pay a significant amount of money for the M&G and entrust the safety and security of your car with the Airport staff. You would hope the staff could be trusted but clearly not ! Sadly, it will be taxi's from now on, I will never use the Manchester Airport car parking service again

very bad expecience on meet and greet they make you submit all details to a machine after leaving the car there for 5 days they took it somewhere for storage and disconect the camera also breaking one spring of the car when we call the manager said they got nothing to do with it and so i had to pay from my own pocket won’t be using or recommend any one in the future very disappointed

I recently used the Meet and Greet service at Manchester Airport’s Terminal 1, and my experience was very disappointing. After a long journey, checking my car thoroughly wasn’t the first thing on my mind; however, shortly after leaving the terminal, I noticed damage to my vehicle and that the camera had been disconnected. I reached out to the customer service team, and while I was initially assigned a case manager, my follow-up messages—particularly regarding the camera—were not addressed.

The repair has been costly, and I’m left wondering how many miles were driven and where my car was taken during my absence, especially since the company has not offered transparency. As a customer, I expected better communication and accountability from a service that advertises secure, reliable care of vehicles. I’d like to add that all the recordings from my car camera have disappeared. This is unacceptable, and they know exactly what happened. For a more reliable experience, I’d recommend looking into alternative parking options.

If you're considering using Manchester Airport's Meet & Greet service, do yourself a favor and don’t. We booked direct with the airport.

Our recent experience was an absolute nightmare from start to finish. What should have been a seamless and convenient service turned into a chaotic mess, with a complete lack of professionalism, courtesy, and care for customers' vehicles.

Outbound drop-off was the only smooth part of the process: we left our car at the top of the Terminal 2 car park, handed over the key at reception, and received a barcode for collection. Simple, right? Little did we know this would be the last time we had any semblance of good service.

A few days into our holiday, I received a notification from the vehicle tracker that the ignition had been left on and the doors unlocked. At the time, I assumed the car was being moved and didn't think much of it. Big mistake. Fast forward to our return – after a long and exhausting flight, we headed to the Meet & Greet reception, only to find our barcode invalid.

Cue our first interaction with the staff, and it was dreadful. We managed to speak to an incredibly rude and dismissive staff member who showed zero concern when we brought up the tracker alert, confirming they had left the ignition on and the car unlocked for two entire weeks. This wasn't just ignored – it was flat-out shrugged off.

We were then informed that our car battery was completely dead, and, to add insult to injury, it wasn’t even parked at the airport but in a hotel car park. Their solution? I was told to get in a van and go over there myself to see if I could start it. So, there I was at 5 AM, leaving my wife and luggage behind in reception to hunt down our car, exhausted after our flight. Upon finding it, I immediately noticed the wing mirrors hadn’t been folded in – another red flag confirming what the tracker had warned me about weeks earlier: the car had been left on and unlocked the entire time.

Naturally, the battery was completely dead, and after 20 minutes of fumbling in the dark, a staff member finally turned up with a booster pack. We managed to get the car started, but the ordeal didn’t end there. I was told to follow a staff member to a staff-only lane to get back into Terminal 2 to collect my wife and luggage. You’d think they'd have this part under control after all the mistakes they had already made. Nope.

I got to the staff-only barrier, only to find no intercom, no way to call anyone, and no assistance whatsoever. After sitting there for several minutes, another car pulled up behind me, and the driver, clearly annoyed, yelled that the lane was for staff only. When I explained the situation, he sighed and said, "Yeah, this happens all the time," before using his pass to let me through. The fact that "this happens all the time" tells you everything you need to know about the shambolic state of this service.

Finally, I collected my wife and luggage and got out of there as fast as I could. The sheer lack of organisation, respect, and competence was staggering.

In short, avoid Manchester Airport’s Meet & Greet service like the plague. The convenience they advertise is a complete facade. Instead, you’ll be left with a dead battery, a car left unlocked for weeks, and a team that couldn’t care less. A disastrous end to what should have been a simple airport parking experience. One star is too generous.

Total confusion with Drop and Go. We dropped the car off at meet and greet and were given a card that said we should collect from the Drop and Go collection point B. This didn't work and we were told to go back to meet and greet. The assistant then proceeded to give us the wrong directions for The M & G reception. We must have walked about a mile with heavy cases.

One of their employees decided to use my car as a refuge from the cold. My heated seat and steering wheel were at max and still very warm. The car heating was set to 27 degrees and the radio was retuned to radio4. To get all the things fully hot the engine would need to be on for a good length of time. The car only travelled two miles since I left it. Avoid them.

Left our fully working car there at T2 for a week. Somehow, the battery got flat. They tried to start it with a jumper pack in the afternoon before we arrived back and then at 02.00am with us. The jump start failed both times. This made us assume something more serious with car. Faffed about for hours arranging recovery. Mechanic arrived at 2pm with a jump pack. The car started immediately !!

Meet and Greet were unapologetic and accept no responsibility whatsoever. Their equipment was clearly faulty and not fit for purpose.

We won’t be using them again and I would caution anybody who is told their battery is flat to try jump starting themselves before vanishing down a rabbit hole of recovery.

ps it’s not exactly ‘meet and greet’ either - just a place to drop off your car at inflated prices. AVOID.

Parked at M&G T3 on 12th Sep, returned on 28th Sep. Nice and easy check in and pick up and a very short walk to the terminal.
However, on returning to our vehicle, it was utterly filthy. It looked like it had been used as a rally driving car with dried, baked on mud splashed all up both sides, front to back. Clearly had been being driven around over the time we left it, and yes I know they take them off site, but this was something else.
The mud was also all inside the footwells.
Also, all storage compartments in the car had been rifled through and left open. My husband leaves a bag with a few £ change in for parking which was taken. Tried reporting it at the desk and they told us someone would come out to the car but we waited and no-one came.

Avoid at all costs, whilst we were on holiday we received a call from another one of this companies customers to advise they had located our car keys in their car!! Absolutely no contact from the company to acknowledge this and if the person who had our keys had not connected us we would never have known until we arrived back at 2am! 4 days of our holiday spent trying to retrieve our keys and the company asked what we would like them to do? Absolutely shocking service, I have tried to contact them countless times since returning however they are ignoring my emails and calls!

My brand new car was scratched by another car while it was in their care! They dismissed my claim as they said it was done by third party denying any responsibility. Would never use them again and wouldn’t recommend either.

DO NOT USE!!! Very unprofessional cowboy outfit. Late at drop off point even after 30 minutes prior notice of arrival and late again for pick up after 30 minutes notice of arrival. This is the second time I've used this service and it seems to be a different outfit each time. Going back to using Jet Park and transfer bus in future it's quicker and more reliable compared to these con men.