What a very pleasant experience it was having our money taken away from us! Marcus Brenham made two old people very happy: Patient..showing….a lot of patience…especially when we arrived home... Toon meer
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I am very pleased to wholeheartedly recommend this MB dealership. I purchased a used GLA from them having found it online. They furnished me with full particulars and undertook an online valuation of... Toon meer
Bedrijf heeft geantwoord
We received a warm welcome at reception and Matt and Jake met up with us shortly afterward. From the beginning to the end of our appointment we had their complete focus and we could feel how impor... Toon meer
Having moved to Mercedes Benz from another high end manufacturer, I was nervous of dealing with a new business. From the start I received supportive and trustworthy advice ending up in my purchase of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Find new and used cars, latest offers from Mercedes-Benz South West, book a test drive, locate your nearest Dealership or experience the range. Mercedes-Benz South West has the backing of City West Country (UK Holdings) Ltd, a privately-owned organisation with more than three decades of motor industry experience. Since being selected as one of Mercedes-Benz’s key business partners, Mercedes-Benz South West has enjoyed fantastic success and recorded some significant business achievements. This included undertaking a multi-million-pound investment programme to create four state-of-the-art automotive retailing outlets aimed at enhancing sales and after sales facilities for customers across the region. Since then the business has grown with an Online Team being established in 2021. In 2024, Mercedes-Benz South West became the exclusive sales outlet of new Mercedes-Benz Vans in the South West. The tremendous progress and results achieved by Mercedes-Benz South West have been recognised by the manufacturer on more than one occasion. The group was named Mercedes-Benz Retailer of the Year for 2008 and, in 2019, secured the title of smart retailer of the year for an unprecedented fourth time. In 2022, the group was also awarded Mercedes-Benz Used Car Sales Team of the Year.
Mercedes-Benz South West
Geschreven door het bedrijf
Contactgegevens
Matford Park Road, EX2 8FD, Exeter, Verenigd Koninkrijk
- info@mercedes-benzsouthwest.co.uk
- www.mercedes-benzsouthwest.co.uk
4,5
Uitstekend
4K reviews
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Great service and peace of mind
Would buy from here again without question. Pash was extremely helpful from start to finish and the service was the best I have experienced from any dealer. Best customer service in the industry.
6 juli 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello, Paul
We are extremely grateful for your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments across to Pash.
Best wishes, Gracie.
dealing with daisy was amazing
dealing with daisy was amazing, thanks, john.
6 juli 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Thank you so much for your wonderful 5-star review, John! We're delighted to hear Daisy made such a positive impression. We'll be sure to pass on your kind words to her. We really appreciate your support and look forward to welcoming you again soon!
Best wishes, Keira
all good
all good, kept upto date throughout the process by Mitchell, Paul the delivery driver was very good in communicating and a smooth handover. a very good experience all round.
26 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Thank you for your 5-star review! We're delighted to hear you had a great experience. We'll be sure to pass your kind words on to Mitchell and Paul. Thanks for choosing us, and we hope to see you again soon!
Best wishes, Keira
A friendly welcome from the Taunton MB…
A friendly welcome from the Taunton MB team as ever. Courtley handled our service from start to end- she was fantastic. Smiling, polite and courteous throughout - making us feel like valued customers. We had a delay in returning the courtesy car and she was superb in sorting it out which took the stress off me. Also a thank you to Tim who took time to show us our (hopefully soon) next new car and had us enthused from the minute we sat in it.
I have experienced different MB dealerships and sadly they are not all up to the high standards we receive from Taunton!
Thank you.
25 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Thank you for your fantastic review! We're delighted to hear Courtley made your service experience so enjoyable and stress-free, and that Tim helped get you excited about your next Mercedes-Benz. Your kind words mean a great deal to the whole Taunton team, and we truly appreciate your continued support. We look forward to welcoming you back soon!
Best wishes, Keira
Dayle Campbell is back !
Dayle Campbell has just sold me the second Mercedes Benz car with him involved. He is a very talented individual who just happens to be in sales and his attention to detail is amazing. Excellent customer service appears to be his priority and stands out from the rest of the team.
Mercedes Benz South West has supplied me with several cars in the past and is definitely one of the better car dealerships.
26 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello, Martin
we are extremely grateful for your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your kind words across to Dayle who i am sure will be extremely happy to hear.
Best wishes, Gracie.
Bought the car from here last week.
Bought the car from here last week.
Thank you for Ashley Richard for all your service. Pre sale service was excellent hope we will get same service after sale as well.
26 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello,
Thank you for your kind review, we are happy to hear that you had a great experience with us here at our Plymouth Dealership and i will be sure to pass your kind comments over to the team.
Best wishes, Gracie.
A v good and professional experience
Everything from initial booking to final car collection worked very smoothly. Staff were very helpful and kept us fully informed throughout
23 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello, Andy
We are glad to hear that you had a great experience with the team at our Taunton dealership and we are hugely grateful for your kind words. I will be sure to pass your comments over to the team and we hope to see you again soon.
Best wishes, Gracie.
Great experience
Great experience,
We dealt with Luke from the sales team.
Luke was very professional, knowledgeable, helpful and kind.
Everything was done very quickly and we are very pleased with the outcome.
Thank you very much for your help,
highly recommend Exeter team.
25 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello, Florina
Thank you for your lovely review in regards to our Exeter dealership. We are so glad to hear that you had a great experience with our team and we hope to see you again soon.
Best wishes, Gracie.
I purchased a new Mercedes A35 from MB…
I purchased a new Mercedes A35 from MB Taunton. From my first contact with Ben my whole experience was very professional and slick.
I live 150 miles away so communication was key for me and I was kept informed of progress at regular intervals.
On the day of my collection I was picked up from the station by Alex who handled my handover in a speedy and very professional way making the whole experience very pleasant.
Alex is a true asset to you business.
Will definitely use MB Taunton in the future.
22 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello Mick,
Thank you for your fantastic review! We're delighted Ben and Alex made your experience so smooth and enjoyable from start to finish. It's great to hear the communication and handover met your expectations. We truly appreciate you travelling to us and look forward to welcoming you back to Mercedes-Benz Taunton in the future. Enjoy your new A35!
Kind regards,
Freya
Exelant service as always ,staff second…
Exelant service as always ,staff second to none. quickly made very welcome offering drinks and bikkys.
12 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello Carl,
Thank you for your kind words! We're delighted to hear you received excellent service and felt so welcome. We really appreciate your feedback and look forward to seeing you again soon!
Kind regards,
Freya
New Car
Excellent Customer Service from Pash and the Team. Made the whole experience of buying our new car a pleasure. This is the third time of using Taunton MB and the level of service has been consistent at all levels. Well Done.
24 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello Denis,
Thank you for your wonderful review! We're delighted to hear Pash and the team made your car-buying experience so enjoyable. We truly appreciate your continued loyalty and look forward to welcoming you back again in the future.
Enjoy your new car!
Kind regards,
Freya
An excellent experience at MB of Exeter…
An excellent experience at MB of Exeter purchasing our new car. Gavin was friendly and helpful and all went very smoothly. He was always available to answer questions (even daft ones) and explained everything thoroughly throughout the process.
16 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello, June
we really appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Gracie
Excellent Service
We suffered a broken suspension spring at Sedgemoor Services (M5) on a busy Friday evening. Mercedes recovered our vehicle to MB Taunton and provided us with an onward journey in a taxi and a hire car. Erin at MB in Taunton organised the inspection, parts ordering and repair by the following Tuesday and kept us informed throughout the process. Excellent service and we could not have been happier.
12 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Thank you for your wonderful review. We're sorry you experienced a breakdown, but we're delighted Erin and the team were able to get you back on the road quickly while keeping you informed every step of the way. We'll be sure to pass on your kind words to Erin. Thank you for choosing us, and we wish you many trouble-free miles ahead.
Best wishes,
Keira
AC regas failure
My AC was regassed at the full service but by a day later I discovered it wasn’t working . They now want to charge me £199.00 for a diagnostic . They did not offer a refund for the regas if I went ahead with the diagnostic and I basically found them not particularly sympathetic
12 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Thank you for your review regarding your recent experience with Mercedes-Benz of Plymouth.
I have forwarded your feedback to the Service Manager at Mercedes-Benz of Plymouth and he has called and left a voice message looking to discuss this with you.
Please feel free to contact me at feedback@citywestcountry.co.uk or on 01392 822700 and ask for Rebekah.
Kind regards,
Rebekah
Mercedas is so much than just a car
Mercedas is so much than just a car , it’s the people , the after service , they certainly take customer care to next level . This is reason why we have been customers for 30 years
16 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Thank you for your incredible review and your loyalty over the past 30 years. We're delighted to hear that our team and aftersales care continue to meet your expectations and reflect what Mercedes-Benz stands for. Your kind words mean a great deal, and we truly appreciate your continued trust and support.
Best wishes,
Keira
Superb service from sales and service dept.
Superb service from sales and the service dept. Richard D who's the service manager, goes above and beyond to make sure that their customers stay happy and most importantly keep loyal to Exeter Mercedes-Benz.
24 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello, Jason
we hugely appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Gracie.
Sales garage
Sales garage, lots of useless sales team waiting to get there cut . Very poor after sales service . Very poor
23 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Thank you for your review regarding your recent experience with Mercedes-Benz of Truro vans centre.
I have forwarded your feedback to the Sales Manager at Mercedes-Benz of Truro and have asked them to contact you directly to discuss the matter further.
In the meantime, if there is anything else I can assist you with, please feel free to contact me at feedback@citywestcountry.co.uk or on 01392 822700 and ask for Rebekah.
Kind regards,
Rebekah
Excellent treatment from MB as always
Excellent treatment from MB as always. Car valeted after MOT to a high standard. Always get great service.
11 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello,
We massively appreciate your lovely review in regards to our Taunton dealership. We are so glad to hear that you had a great experience and we hope to see you again in the future.
Best wishes, Gracie.
Great buying experience
I was very impressed by the detail that the sales manager put in to explaining all about the vehicle and allowing me to give it a decent test drive. Again when I collected the van I was picked up from the local station and a full explanation of how everything works was given to me.
17 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello, Nick
We appreciate your lovely review in regards to our sales team at our Taunton dealership and we hope to see you again soon. i will be sure to pass your comments over to the team.
Best wishes, Gracie.
Bought my first Mercedes from here last…
Bought my first Mercedes from here last year and had first experience of service dept last week. Moved after 15 years with ‘another’ German car manufacturer and boy what a difference. Lovely friendly staff who actually care, make us feel welcome and valued and do things exactly when they said they would (and more). The car itself is fantastic and isn’t constantly beeping at me telling me it needs yet another visit to the dealership……no hesitation in giving top marks….
8 juni 2026
Review zonder uitnodiging
Antwoord van Mercedes-Benz South West
Hello, Jon
We hugely appreciate your review in regards to our Exeter dealership and we hope to see you again soon. i will be sure to pass your comments over to the team.
Best wishes, Gracie.
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