Michael Poole Estate & Lettings Agents Reviews 

Sarah at Michael Poole has managed our property lettings and she does an outstanding job.

Communication is excellent and she's always on hand with sound advice.

Sarah has helped us to secure excellent tenants and we wouldn't want anyone else managing the lettings.

100% recommended.

⭐⭐⭐⭐⭐

Sophie was extremely pleasant, professional and proactive.

It was nice to talk to someone who was friendly and personal. Particularly as I am someone who finds this process very nerve wracking!
Thank you Sophie x

Excellent level of customer service and attention to detail by Michael Poole staff across the board, with special mention to Sophie Critchley who very efficiently dealt with an offer on my property, and also many thanks to Kirby, Isabel, and Emma in the Redcar Office, not forgetting Chris with his wonderful photos and detailed property description. My property had been languishing on the list of another Agent for 7 months but the staff at Michael Poole sold it in a matter of hours. Thank you !

Great service from Yarm Office from start to finish.

Really great experience with Debbie at Michael Poole’s
Debbie at Michael Poole’s was brilliant when I was buying my house on Bedford Terrace. Super friendly, easy to deal with and always kept me in the loop.
Everything felt straightforward and well handled, which made the whole process much less stressful. Would definitely recommend Debbie to anyone looking to buy a home.

Sarah is always helpful and professional, as are all staff that I have dealt with at Michael Poole.
Emails are always answered promptly and their coordinated approach when managing my lettings makes it run smoothly…

Yarm branch were fantastic definitely recommend

Great staff who got out property sold

We viewed and purchased a house through Michael Poole in Nunthorpe. Having viewed many houses and dealt with different Estate Agents Michael Poole were by far the best. Tracy was exceptional. It was a pleasure to work with someone who was very experienced, knowledgeable, pleasant, respectful and went above and beyond to make the process go through quickly and smoothly. I can’t praise Tracy highly enough. Would highly recommend using the team at Michael Poole Nunthorpe.

I was amazed to use Michael Pool and have my house sold in just a week! I love the photos that they took and appreciate their quick replies from the Estate agents. Alisha has been understanding with everything and was liaising with all the buyers, communicating quickly to me and making sure I was kept up to date at all times. Thank you!

What a supportive service from start to finish. Aidan is quite simply the best at what he does. Nothing was too much and even after the 100th unnecessary phone call I made, I was still met with patience, help and the reassurance needed. Thank you so much for everything you did!

Excellent service. We’ve been with this estate agent for just 1 (one) week and they have sold our property for us. They have been spot on with everything they have done for us.
I couldn’t praise them enough.
The best Estate Agents that we have ever dealt with, and we’ve dealt with a few.
EXCELLENT AGENTS 💯

I had a great experience in purchasing a property with Michael Poole. Ruby was extremely helpful with perfect communication skills. Thank you.

I have Been renting through MP for 9+ years but I had to leave due to
LL selling, I’ve had no trouble with MP up until I was leaving, I had no contact or help from anybody after the sect 21 to help me find anything new?, eventually after finding a new property to rent I had issues with them delaying my reference despite not missing a payment in 9 years!! I’m glad I cancelled my Standing order as I was billed for the month after my tenancy ended as they had failed to update Melanie in accounts that I had gone. I received no apology, just a standard response “system hadn’t been updated” -I left my flat in great condition and it’s 3 weeks before I get my deposit back , I can afford it but how are people supposed to pay a deposit whilst waiting repayment of another. Not good enough.i was thinking about 4 stars however decided on 3, when you can spend an lifetime in building a legacy up but it takes one stupid mistake in letting it fail! Shame

The valuer made me feel comfortable,no hard sales pitch, and out of the 3 agents I'd contacted, I put my trust in him and his colleagues to sell my late father's home. All the people I subsequently dealt with at Michael Poole in Stockton on Tees were friendly and professional, with excellent communication. They quickly got numerous viewings, lots of possible interest and an offer....unfortunately the chain collapsed so it was back to square one, but again the staff at Michael Poole came up trumps and through their excellent liaison, I soon had another offer, leading to completion. I am so pleased I 'went with my gut' and trusted them to sell the property.

Great customer service, staff were great

Precise and clear guidance from the outset.
Excellent coordination, support and follow up throughout the process.
It all happened seamlessly on the day that was planned.
Both Stacey & Nick from Michael Poole showed the utmost professionalism at all times.
With a smile!!

We viewed a property that was for sale with Micheal Poole on December 30th 2025 and made an offer via email on the 30th. Although the office was closed on the 31st the office manager rang me from home. The offer was accepted. Though out the whole process Marian Gilhooly constantly kept in touch with updates. She was supportive, encouraging when things slowed down and incredibly helpful and professional. I don’t think that anything was too much trouble for her , she simply could not do enough for us. We are looking forward to receiving the keys to our new home next week and also looking forward to seeing Marian again.

Alisha was brilliant in keeping me updated throughout the process and was happy to deal with any queries whether by phone or email. An extremely smooth process!

We have been very impressed with Michael Poole Estate Agents. They have been very efficient and helpful for us.
We would definitely recommend them.