www.milletsports.co.uk 

Bought some shoes and immediately paid by paypal. After one week they were still "in warehouse". I asked them about when would they be shipped and they could not answer. After two weeks, still in warehouse, asked for a refund. The answer was it was impossible to refund as they were on the way. After three weeks status was still "in warehouse". Opened a claim in paypal and immediately got a refund. My advice, stay away from such scam. If you decide to risk use paypal, their policy saved me from losing money.

Millets Sports, Were do I start!!!, I purchased a coat on line before Xmas it is now 12th January, there website states that the delivery will be between 3-5 working days and that they will deliver to you local store. I requested the item to be delivered to one of my local stores, 6 days later I was sent an email stating that they no longer support a deliver to store service, I have sent multiple emails to try and get in touch and request a refund, all you get is a alternated response saying your you email has been logged. I have spent hours online searching for a contact number, Millets Sports and Millets have the same addresses and are the same Company however you cannot speak to Millets sports when you ring (How Strange), we are now on week 3, I was sent an email two days ago saying that my item has been despatched this is after sending emails everyday day asking for a full refund and not to send the coat, I have now had to ask the store ( the one they don't deliver too anymore) to send the coat back on my behalf, as it stands I am £310 down and no Coat, the customer service is absolutly terrible.

Most of the bad reviews are about long delivery. What do you expect? Cheap products and one day delivery? Stock is expensive nowadays!

So I decided to gamble and ordered a backpack. 100 EUR cheaper than here in Austria. And yes, it arrived (actually on time), it is brand new, and I am a very happy customer.

I will buy again here.

Ordered trainer and paid for next day delivery. Never arrived. Contacted customer service several times. No reply. I think they are fraudsters and I'm going to report them to Trading Standards as of tomorrow morning.

I ordered an item - they debited my account. I received 2 emails and texts confirming order stating delivery will be soon. 3 days later received email cancelling for no reason. Terrible company, cannot be trusted to deliver. They take your money immediately then promise to return it after several unspecified days. Be warned!!!

Ordered a backpack and they emailed to confirm it had been despatched. Tracking also said despatched and then out for delivery, but failed to show a timeline or which Courier. Goods didn't arrive. On emailing the so-called customer service it was clear staff are given no means to resolve problems - but they are world-class at apologising. After many complaints, another person re-ordered and promised delivery on the next drop to my local store. Still didn't arrive and the tracking system then failed to recognise any order from me - the stock page shows there is no stock, but Millets Sports failed to advise me or to refund until I formally requested. This review site shows this is an endemic problem which leads some to question whether milletsports.co.uk is likely to fail - my experience suggests it may. I have been advised not to waste more time trying to buy as is likely they are mis-using our cash to provide short-term liquidity. Their published responses to delivery problems are superficial and don't address the issue at all.

Milletsports published response 15/1/18 demonstrates its complete lack of customer care; running out of stock isn't the problem. The issue is that they fail to advise customers stock has run out AND they FAIL to REFUND the payment they took against an order they cant fulfil. Disappointed customers are mislead by staff and must prove for themselves they are owed a refund. Millersports published response to my review is superficial and shocking, serving as a clear warning for potential customers.

emailed customer service multiple times to ask if size quoted was UK size or US size (asics show Us size on box). No response. Tweeted, eventually got reply asking for product number which I provided - they said they couldn't find product. Have sent multiple emails with no response at all and several tweets with no response. Tried to call them and when I eventually found a phone number it rings through to automated message saying you can't contact them by phone so please use email!!
My order is showing as still in warehouse so I have tweeted and emailed asking for order to be cancelled and for full refund. Surprise surprise no response yet.
I'll buy from somewhere else that provides decent customer service. So frustrating and disappointing. I hope the refund is forthcoming otherwise I will have to take further action. Complete waste of my time

Not a good experience with Millets Sports. I purchased shoes before Christmas and received an email on Sunday advising that my item was on it's way to the store I had requested to pick up from. Out of the blue, I then received an email 3 days later thanking me for returning the item (which I did not) and refunding me in full. No other explanation given, and no apology. I am now left without the shoes I need for a trip at the weekend so very disappointed. I have contacted their customer service and not received a reply. Very poor.

Worst Online Company for keeping customer updated. I run an online business and would be embarrassed by the inept level of support and process management. I ordered a coat for my son for Christmas and was advised on Wednesday it was being shipped. Thursday came, no coat, and I phoned them, to be advised the carrier forgot to come in (the carrier did come in to their warehouse as I spoke to the local carrier depot). They did not process the order.
They advised it would be shipped for Friday, (carrier forgot to come in again and they had used this excuse before) and stupidly I believed them.
Wasn't sent and I contacted again to be told by Liam it would be sent by DPD. for Saturday delivery.
What a waste of time and now no replies and no refund
Was advise by text and tweet on Christmas day that someone was looking into this, no idea how as there warehouse is shut and all carriers are closed down too.
You should be ashamed of yourselves as a business and stop selling until you work out how to stop lying and misleading customers
My order was 15259762
It is disappointing that Millet sports have no idea where items are and their customer services are just lying to get rid of e-mails nd then delete them anyway.

Thanks for screwing up Christmas. Order goods 17/12 Sunday, apparently delivery attempt on the 18/12 by DPD. Funny, considering it was a click & collect to JD Sports, believe you have a connection to them. Just followed up today, no apology, just ‘they tried to deliver’ and here’s your refund.
Just have to explain to my 7yr old why he doesn’t get his Christmas present this year. Well done, give yourselves and pat on the back.

NEVER BUY IN THIS STORE
THEIR PHILOSOPHY IS STEAL YOUR CUSTOMER AS MUCH AS YOU CAN

Ordered a jacket for my husband for Christmas. 10 days later it had not arrived. I contacted customer services who told me that the order had been cancelled because of lack of stock availablity. They just 'forgot' to tell me. I did get a refund, but to do this a week before Christmas is awful service. I won't be using them again.

DO NOT BUY FROM THIS COMPANY!
I ordered numerous items on next day delivery.....three days later and nothing delivered despite being told that they have spoken to 'MyHermes' and it was out for delivery. Would not provide me with any tracking number so I could not track with MyHermes myself.
Numerous emails to customer service which are a total waste of time...

Had no problem with them ordered Friday and arrived Sunday and it was free delivery

Ordered 2 pairs of trainers on the Wednesday for my sons. Received 3 emails sent at exactly the same time (02.43am!) on the Saturday, the first said some of the items in my order were not available despite both being clearly in stock when the order was placed 3 days previously BUT didn't actually state which item was not in stock. Second email said my order had been despatched and showed both items on the confirmation. Third email was a refund for one pair of trainers but again did not state which it was for therefore meaning I didn't know which trainers I needed to source elsewhere. Add to that in my account on their website it stated that the order had been despatched and showed both items on the confirmation. I then had to contact customer services to find out which pair had been shipped something not that easy to do as they have no phone lines and are very slow to respond to email or twitter. Eventually got the information and was offered a free return on the pair they had shipped and 10% discount off any future orders. Unfortunately when the order arrived the trainers were too small so I contacted customer services again and was advised to pay £2.50 for their courier return service if I wanted an exchange. Trainers were collected on the Monday and a week later Millets have still not processed the exchange and in fact don't seem to know where the trainers are despite supposedly having a tracking system! Return updates on tracking make no sense as it has the same status for 2 different dates then nothing now for 5 days. Also as before totally different information when I login to my account on their website. Customer services on both email and twitter just ignore requests for updates and now they are now claiming I must allow 14 days from when they receive it in their warehouse despite this being contrary to the published information on their website. The website states "Once your return is received in our Returns Centre, we'll usually process your refund or exchange within 72 hours and send you an email to let you know it's been done.” and it also states: "My Hermes returns are delivered within 5 days.” Absolutely nowhere does it say it takes 14 days and nowhere does it say 14 days from when your courier eventually gets it back to your warehouse yet customer services have said this to me: "I have emailed our internet returns department to see if they can locate this as sometimes it can take up to 14 days from the date previously advised for Hermes to actually return the item back to our warehouse which is why we do advise 14 days." Now the trainers I wanted are no longer in stock so for 3 days now I've been asking them to confirm receipt of my return by their courier and just refund me but that apparently isn't possible as they don't seem to know if they have my trainers back or not. I honestly think they are just making it up as they go along ... appalling customer service and I would advise everyone not to use them. There's a reason they have low prices and that's because they have no customer service.

Ordered on, I think Friday evening, my normal brand of walking boots. They have just been delivered Sunday afternoon, which I think is amazing. Perfect service and great price, £70 lower than cotswold

First time customer lost for good! Was emailed the next day about my order, with a generic fraud check or possibly out of stock item. After confirming with customer services, I was told the item was not in stock. In the age of modern technology, this company is behind the times in regards to what is advertised on there Web site and what's in there warehouse!

Their customer service was really helpful, when I had problems with the delivery and return of an order. They processed the refund with no problems and were very quick in their responses.

I ordered a product, but was emailed the next day and told that the order was cancelled because the product was out of stock. Waste of time!

I have no complaint about the company ordered shoes to Denmark, but you must tell customers that it is UK size. There are big differences in UK and US size 4 stars from here fix fix the website, nice store by the way