www.milletsports.co.uk 

Returned a pair of Berghaus boots under Berghaus' life time guarantee in April 2018, it's now nearly August and still no resolution. 8 different customer care (joke name) representatives involved. It's taken over 3 months to inspect a boot with a big hole in it. I think they hope I'll give up eventually.
I will never use Millets, Blacks or JD Sport again. They're all under the same umbrella

I returned my order with a return label I paid for and provided by MilletSports.co.uk and now called activinstinct.co.uk back in Jan 2018. I have contacted them ever since to chase for a refund, and I have so far got nowhere and it is May 2018 now. It is quite a story and full of twists!

Although the parcel tracking shows it was successfully delivered and actually it also shows on their website it was received, they claimed that they didn't receive it.

They requested lots of order details from me, even though the details can all be found on their system. We had over 10 email exchanges, and it just feels that they tried to wear me off so that I would give up in the end.

Eventually in April, they admitted that they lost the returned parcel. So surely a full refund to offer - NO! They could ONLY offer me a gift card which I can't even use on their website.

I accepted the offer. So surely it is over now - NO! After a month past and another 10 emails sent, I haven't received my gift card. Initially I was told that it was sent to me, so I needed to wait. But they ACCIDENTALLY sent one email to me instead of their own team, in which it clearly showed that they hadn't sent one to me!

Since then, they ignore all my emails and they don't have a phone number for customers to call. I will keep trying, but meanwhile I strongly advise anybody to stay away from them. Be warned - it is daylight robbery!

Most importantly, because their reputation is so bad, they have changed their name and webisite to activinstinct.co.uk. So don't be fooled.

“Real Animal Fur” in their Fake fur Millets are unethical and dishonest.

Around the middle of March I was caught in North wales during the really cold weather. I Went to Millets in Porthmadog and purchased a coat that seemed decent enough, certainly kept me warm. The brand was Millets own Peter Storm. Upon inquiring I was told the coat had a fake fur trim and there was nothing to the contrary stated on the labels.
As mentioned I was happy with the coat and it kept me warm- in fact the fur was a little too warm. Fearing it was animal fur I took a closer look when I got home a number of days later and sure enough the ends of the hair/fiber were tapered and pointed as a hair would be and not cylindrical with a blunt end as a man-made fiber should be.
I noted the coat was made in china and their animal rights are not known to be wonderful and to be honest I was starting to get concerned so I contacted Millets for confirmation regarding the fur asking if it was real or indeed fake. I sent images of the coat clearly showing the fur trimmed hood so they knew which item I was discussing. After what I deemed to be an acceptable period of time with no reply I sought other methods of making contact with Millets other than email. I found their Facebook page and made contact via the messenger service and I was provided with a telephone number which I called. The person I spoke to assured me they were looking into this for me and would respond when they had an answer. I waited yet again before contacting them to receive a flippant reply about waiting on a response.
Since 20 March there have been over 16 points of contact and still no answer which leaves me with no other conclusion to make than Millets use real animal fur in their products and misleading customers. Maybe Millets need to remember their business is built upon customer loyalty.

Terrible experience. I had ordered shoes from here before and had no problem so I thought I'd chance it again despite all the bad reviews on here. I ordered 3 x 12 box of squash balls at a bargain price, who knew it would be too good to be true? I promptly received THREE squash balls when I had expected 36. I raised a dispute with Paypal and heard no response from Milletsports. After a week I escalated it and after a further fortnight I received a refund. I don't know if Milletsports ever responded but I'm thankful that I used Paypal for the transaction.

Be careful using this website, seems like I got lucky first time.

Joe

Where do I start?
-Had my order cancelled three times, with no explanations for two of them. The one that was cancelled was due to a supposed lack of stock, at the point of cancellation it was in stock on the website.
-Have not refunded the monies for one of the orders that they have not delivered.
-Offered a discount for a final order but have not honoured it and refuse to answer any emails when questioned on it.
-Ignoring emails for nearly 2 weeks.
-Not contactable via phone, hide behind the email front.
-When they do answer you they never actually answer what you ask them.

Certainly won't use ever again and have been explaining how awful they are to all, work colleagues, friends and family who won't use you either.

Worst company I have ever dealt with..even worse than insurance companies and that says something!

I could go on...

I have been trying to get in touch with milletsport to find out where my refund is, no response on twitter or email and website appears to be down, dreadful company.

Awful retailer, they put for sale products they don't stock and cancelled orders if they can not source them. You might get lucky (very much indeed bearing in mind the statistics of unsatisfied customers) and get the product you wanted at an apparently good price. They only offer customer support through the email, no phone (what I doubt is legal, but there it is). Buying from this people is supporting an awful practice, we will never consider it again, and we are actively preventing their adverts (truly annoying) in our internet browsers.

Hi ordered 15289848 Order number. ::::£86 . Asics trainers 14/03/18 still haven't received any information when they will arrive having read the reviews I am thinking they are a fraudulent company l will be looking for a full refund or my trainers otherwise it will be a trip to the head office and 1000s of bad
Publicity on social meadia and trading standards .Stop taking liberties with your customers! No threat 100% Truth

No items and take my money.. get some kind of refund but almoust 7 euros less.

This company doesn't even deserve 1 star!! I bought a £60 tent that was claimed to be delivered and never was!!! After contacting customer service i get told my claim is unsuccessful? Wtaf! Will be taking this further and contacting my bank and consider court action! Worst company ever!

I would give zero stars if I could

They have sent me the wrong order, no return details, the email address they gave bounces, and the no one answers the phpne

DO NOT USE!!!

They are scammers !!!

Just how many times do I have to ask them to unsubscribe me? Really getting on my nerves now.

I ordered some shorts online for next day delivery, which was confirmed, the despatch was confirmed, then immediately cancelled, because they didn't have them in stock. Utter waste of time. If you can't update your stock list, you should compensate customers.

Offer Collect in Store, offer next Day (should be some day!), Offer the old "up to 5 working days" to cover their poor service.

Told my goods were "Highly likely to be delivered on the 26/01/2018, checked "Track My Order", still in the Warehouse on 26/01/2018.

Pathetic, amateur's. No Phone Number, No Wonder!!!!

Neil.

Placed an order yesterday but used the wrong delivery address. Immediately emailed customer services as, despite showing a phone number on the order confirmation, they do not accept calls!!! I have yet to receive a reply. Their website states customer service representatives are waiting to help with your enquiry!!!!!!
Reading the small print an order cannot be amended or cancelled once it is placed due to the speed in which they process orders!!! No cooling off period like other reputable companies have. Order placed at 11:38 yesterday and not despatched until 23:14 so at a loss why the delivery address cannot be amended. Avoid at all costs

Can’t fault this company. Got a great solar boots for a very good price. They were delivered as promised and customer service was very helpful.

Bought a pair of trainers 5 days ago, only to be told today that the order has been cancelled. Complete waste of time.

I ordered a Garmin GPS running watch which was the cheapest I found online and was able to get student discount on top (via Unidays).
I ordered next day delivery as i wanted it for the weekend. After being told i would revive a dispatch email i waited. I didn't get one for a few hours and started to worry. I then looked at the reviews of the company and was horrified but the amount of people claiming they had not received their order.
However at about 10pm on friday night i got an email from DPD saying my delivery would arrive the next day... It did! and i was very pleased.
Obviously there seem to be lots of unhappy customers from this site, but I though i would stick up for them a little bit as I had no problems at all.

I ordered the Della fall Columbia Jacket, colour INDIA INK, which was pictured on the web site, this was not what I received, the jacket that arrived was the wrong color, I contacted millets and they informed me that the correct colour I required as advertised on their web site was in stock. I returned the navy colored jacket that not only being the wrong color also had faulty stitching. In order for the company to dispatch the correct colored jacket I returned the wrong colored jacket, I received email confirmation to this fact, that the correct colored jacket would be sent to me. I later received a refund and not the jacket in the colour I originally requested, I was lied to and betrayed by a company that obviously thinks it is acceptable to behave in a deceptive and untruthful manner. The company is still advertising the jacket in this color and this is misleading and deceptive, the company did not publish my review on their website because it was truthful and did not show them in a good light as they are breaching trading standards by falsely advertising an item that is not as it is pictured/advertised. Thank you for being a bunch of incompetent liars that don’t actually care about their clients, well done for achieving that level of customer service and I have screen shots of every single email that was sent to me where members of staff lied and tricked me into thinking I would get what I paid for.

Bought some sorel snow boots the day before yesterday - Millet Sport had the cheapest version of them so chose to buy through them. They arrived within 24 hours of me ordering, even though delivery stated 2-3 working days. I am chuffed! The boots are worth every penny, and would recommend Millet Sports based on my experience.