www.milletsports.co.uk 

I placed an order 30th September, had confirmation text the same day. On the 3rd October i had a text to say they'd update me when it had been dispatched, the same night i had a refund with no explanation.

Ordered a pair of walking shoes on 31st July. I checked twice on their tracking service and on each occasion it said my order was being processed. Sick of waiting I phoned on the 1st September to be told ‘they had IT problems’ and they couldn’t advise when my order would be delivered. I asked for a refund and was told this would take 5 days to process. 4 phone calls later I had been given a different outcome each time-although all still blamed IT! On 21st September (7 weeks after placing my order) I lodged a complaint with PayPal and 2 days later PayPal have issued a refund.
MY ADVICE-avoid this company and if you are still waiting for a refund go to PayPal if possible.

Online order for a pair of boots, standard 5 working day delivery. Got initial payment confirmation and that's where its stopped despite numerous calls to chase. Would now like refund but based on reviews reporting 30+ day wait, i pretty much consider they have stolen my money. Maybe they are just stalling till they go into administration. Gonna try get PAYPAL to take payment back.

We went to Millets in High Barnet where Josh and Liam were so helpful. They spent ages recommending and showing us various pieces of camping equipment we may need and were really friendly and helpful without being at all pushy. Thanks guys. So appreciate all your help. We will certainly be back

Appalling customer service: DO NOT USE MILLETS!!!

I placed an order on the 4th of August. After waiting a week, I checked on the order on the 11th of August and was told it was still being processed. I explained that I was going camping on the 22nd and the person said this was still quite a way away and I should phone back if I still hasn't received the items in a few days. After another week, I phoned to check again, I was told the order was still being processed. I questioned this, and said it was strange given I placed the order two weeks ago. She then went to check with her manager. When she returned, she said it hadn't been processed correctly and they would need to contact their IT team to sort it out. I agreed to this, however, I thought I'd better check everything was in stock and asked them to do so. Lucky I did, as after being put on hold again, the person came back to say that the items were no longer in stock.

Items never arrived, still battling for a refund, disgusting customer service with constant automated messages and no one to talk to directly.
Will never shop with them again!

Terrible service, avoid! I ordered a fleece nearly 2 weeks ago via Peter Storm and had heard nothing. On emailing I received a response from Millets saying my order was cancelled and money would be refunded, no reason given and refund not received so far. This is not the good old Millets most of us remember!

I ordered 2 pairs of walking shoes which arrived fairly quickly. The shoes were not a good fit and I returned them to store for a refund as stated on their website. The store said they couldn’t except returns... so a 20 mile round trip and wasted time. I then returned the shoes through a courier and they arrived at their destination 4 days later. As yet I have still not been refunded 22 days later. I have sent several emails but usually get a generic reply. Avoid this company and try Cotswold Leisure.

I placed a order on the 26th of april on the 5th of may I was told the air bed was cancelled due to lack of stock it's still available on the web site so I'm just receiving a kettle and a light I wanted the bed and orderd the things to make up the order as its £3.99 postage i should of been notified if i wished to proceed with the order when the bed was not included as I'd of waited until the bed was delivered also terrible service avoid

My order never arrived , had updates it was going through the warehouse , then a full refund and advised the items were not available. Total waste of time. Won’t be using them ever again. Shocking service.

Customer service is not something they know a thing about. 30 days on from a missing item in my delivery I am still waiting on either a refund or a replacement having had responses from 4 different customer service advisrers. Don't waste your time and money. Am really angry as they messed up a Christmas present and I'm still £50 quid out of pocket.

On the 4th August I ordered an outwell mountville tent and some accessories to go with it a footprint ground sheet and a carpet to go inside, after chasing them for delivery it turned up minus the tent only the accessories, there was no indication that it was split into 2 parts and the receipt was in with the accessories showing all 3 items. So I was straight on the phone to customer services to find out why my tent had not been delivered, they sent me a missing items form to fill out which I returned the same day, I heard nothing for 8 days then I received an email to say they had received it and would start investigation. Many many emails later I was still waiting getting reply’s to emails I had sent weeks ago asking for info I had already sent. I decided to ring on the 31sr August and spoke to a lady called Reann she told me that they had only just received my declaration form even though I sent it back on the 10th August and had confirmation on the 18th August that they had received it. I had paid through PayPal so I thought I would start a dispute with them as the 30 days was nearly up. I rang millets customer care on 6th September and was told to ring order Authoriser on 0161 3934029 the guy wouldn’t tell me his name and he wouldn’t put me through to his manager he said as I had started a dispute with PayPal they would no longer investigate themselves. I tried to explain that I had no choice as the 30 days was nearly up and there track record for investigating so far had been non existent he put the phone down on me. So as we stand at the moment PayPal are not really helping I have done everything they have asked even going to the police station to report it and get a crime reference number. I am currently £470 out of pocket and I have £90 worth of accessories that are useless to me without the tent. I would never go near this company ever again they are not far of being criminals, I wish I had read some reviews before making this purchase as it’s obvious they do this sort of thing all the time. So I am going to have to take them to a small claims court and I am going to a few protests outside some of there high end shops to warn others.

Couldn’t fault this purchase at all.
Will use again and recommend to all.

Parts missing incomplete order sent 'twice' and weekend customer service a waste of space, told me to return via post office for a tracking number before they would re-send and it cost me £13+ (still waiting for refund) and later told by CS I should have be given an emailed pre-payed label !.
Second time same 'incomplete' order sent out but this time web page deleted so no reference to incorrect item, CS were helpful but only after waiting nearly an hour listening to incessant 'your in a queue' music.
Found out why a great British store is now rubbish.... 'JD Sports' !.

Have ordered a bicycle pump from this company: The first one I got was broken (pressure gauge broken off). After complaining for weeks, I got another one with the exact same problem - this time it was no surprise though, because they didn't even bother packing the item properly and it was probably damaged during the delivery processes.
This truly is the most useless company I have ever order items from - hope people read all the negative reviews and refrain from ordering from this company.

"Like to see the directors of this put in the stocks". Well 2 weeks have passed since I bid on E-bay to receive tennis rackets. I won the bids. Paid for the items only to be told the following day that they didn't have any tennis rackets!! Decietful at best. Was advised I could wait for 28 days for possible new stock to arrive. Advised them that I would wait. Meanwhile I asked if they were expecting or had ordered new stock? At this they cancelled my order saying no they were/had not ordered new stock. Part of JD Sports

Awful customer service. Ordered camping lantern that failed to arrive. Customer service promised update which never came. Had to request that PayPal refund my money. Not impressed bad first experience will never use again

Very poor customer service, returned Salomon shoes, they agreed a refund, two weeks , on no money has been
Paid . I have lost count on how many emails I have sent , I find this company totally useless as I am still very annoyed at the way I have been treated. I cannot see what is the problem as they have told me I am being refunded.

Very poor customer service. Did not receive order which I required for camping trip which I had to cancel. I was told order could not be delivered despite somebody at home all week and no calling card. We were then only partly refunded for some of the items and not others or the postage costs. Emails keep asking for details of the order which they surely must have on their system. For a large company I find this quite unbelievable. Still waiting for full refund😡.