www.milletsports.co.uk 

Do they really want to survive online.

10 working days to delivery, so do not order if you really want it, even after phoning to try to motivate them.

Customer service has no teeth cannot motivate the warehouse who seem to think "up-to 10 day delivery"gives them a license to take their time.

Maybe i am wrong and they are understaffed but this was before the pingdemic, so maybe it's still the "covid excuse".

Popped into the Bridgwater branch the other day and bought a few items. Friendly, helpful staff.

Very helpful staff, in particular a lady called Kat at the Solihull branch.

Ordered a tent three weeks ago. Grreat! After four days, I heard nothing so I contacted them, firstly by email (twice - no response), then by phone. Withing 24-hours of that call I got confirmation that the order was being "picked" and a Delivery Reference No. for UK Mail Couriers. Great! A week later - nothing!
I email them again, asking for explanations; got no answers-just valueless apologies about the pressure they are under due to the overwhlming demand etc., etc., etc., which just about sums up their ineptness as a CS outfit.
Anyway, a spark of light from this in the form of a new delivery confirmation - different courier this time - and a reference number....
Two days later, checking the courier company's website I get "We are unable to find a match for the shipment number you have entered. We may not yet have received your parcel from your retailer. When we receive your parcel the tracking will be updated and we’ll send a notification to the contact details provided by the retailer when your parcel is out for delivery. Please check and try later or contact your retailer."
More tapping on the keyboard with messages to Millet's CS (note - different operative responding each time, so varations both in standards (low, anyway) and resolution proposals) and got a contradictory message in two different paragraphs from them...
"Could you please allow us a little more time to deliver your order? This is happening due to the high demand we are experiencing as of now. Once again, I apologise for all inconvenience created, as I can understand how upsetting and time consuming this may be."
AND
"Your order is despatched and on the way with tracking number 3149******8247.
You can track it on the carriers website."
I mean - what sense does that make?
By this time, as if I hadn't suspected it already, I realise that I am in contact with a complete bunch of tincers (anag.) and just about anything in terms of corporate BS could be aimed at me without any degree of thought or truth behind it.
So, more typing because it was impossible to track the shipment, and then I get a response (bear in mind the copious amount of written exchanges at this point every few hours almost) - "Thank you for getting in touch with Customer Care. So I can be sure that I’m dealing with the correct person, could you please confirm the following information for me? · Your full name · Your order number · Your billing address including postcode · The email address you used to place the order Once I’ve received confirmation of the above I’ll be able to move forward with your query. Thanks for understanding and I look forward to hearing back from you. I apologise for any inconvenience this may have caused. Should you have any further questions, please don’t hesitate to contact me. Kind regards, Ral*** .
Oh, strewth! Just when it was thought things couldn't get any worse.....!
Anyway, more excuses, more (far too many) apologies, more nonsense.
So, I present them with a challenge -
"So what happened to the shipment with the applied Reference Number that I was assured would be sent - two days ago?
Why keep apologising?
Why keep making excuses, and fabricating invalid courier references?
WHEN is the order going to be sent out?
Give me a date of shipment, and a date of when I can expect to receive it - please!
Is that too much to ask, or too difficult for the CS Department to answer?
What went wrong in the first instance?
I've had three versions so far, a fourth would be interesting if not comical....."
That proved far too difficult for them to even (collectively) read through, I imagine, because I got no answers, as you might expect where tincers (anag.) are concerned.
So, cutting an even longer story short, I escalated the issue to, wait for it... "customerchampions" at jdplcdotcom as advised on the Millet's website.
Wow! Oh my goodness - it starts out full of promise, but within less than 24-hours it all falls flat but, during this time I have been offered more promises, along the lines of...
"The reason we're not able to provide you with a delivery date at the moment, is as a result of increased demand for our outdoors products with this being the peak ordering period for people in the outdoors community.
It isn't always possible for an order to be progressed more quickly, however, if our warehouse team are able to do this, we should have an update within 24 hours.
Once your order has been delivered to you, we can arrange for a goodwill gesture to apologise for the delay in the tent being sent to you and not meeting our usual high standards of service."
Well that sounded promising....
But just a few hours later, I realised that I was dealing with a higher standard of tincers (anag.) when, out of the blue and with no covering explanation, I got a full refund through PayPal!
Of backsides and elbows
USELESS!!!

Back at the beginning of April I purchased a coat. After a few weeks my purchase order disappeared. I contacted millets and apparently the order didn’t process correctly on their side and the coat is out of stock. The order processed fine to take my money at the time and the coat was still available to purchase online when I checked again!! Millets apologised and said they would refund me. A month on and still no refund!! From reading other comments it seems this way of business is the norm. I think this company should be investigated as something is not right here. They are taking money, not sending the goods and then not sending refunds and the customer has to constantly chase.

Needed a waterproof coat but wasn't sure what to get. Sophie was extremely helpful and if she wasn't sure of an answer she found someone who would know. As always I came away a very satisfied customer.

Ordered walking shoes on Sat, advised delivery would be on Wednesday, but arrived two days before. Item left according to instructions on our door. Sizing perfect, shoes dead-on. Very pleased

Placed an order for a parka in sale it was way too tight returned, placed another order for a different parka,it was faulty so returned, also ordered a table wasn't suitable returned all 3 items sent back via Hermes and inpost, we have had no refunds, and customer services cannot trace the returns, I have dealt with numerous people via email it is crazy, absolutely no help. We have sent order numbers tracking details etc also a photo proving 1 parcel actually arrived, this has been going on since early April. They owe us £100.00. All we want is our money back.Why cant someone in their customer services deal with this, every time its someone different, and saying this must be very frustrating for me thats an understatement.

Had two orders cancelled weeks after order, the explanation being "we had no stock available when we came to pick your item". Alas the items were still in stock and available to order on their site. Surely it's not that difficult to come up with a system how to keep track of your stock. Gonna avoid them in the future.

I ordered a pair of walking trousers approx three weeks ago. The money was taken from my account immediately. After approx seven days tried their track and trace system that simply does not work. I contacted them directly and was told the item was being picked for dispatch. Another five days and contacted them again only to be told that they themselves had cancelled the order but had not processed a refund. BUT ! They would do that immeadiatley and it would take approx five days to clear to my accout. Another seven days has passed and I have contacted them again. To which they told me that they would process a refund immediately and I should allow "21 DAYS" to reach my account. This is daylight robbery. What a way to get an interest free loan. Simply advertise goods to custoners, get their money and then go through a lengthy refund process. No wonder customers a berating MIlets. They should be in business.

Avoid Millets and Blacks at all costs..!! Returned my 2 orders a month ago, have spoken to various people at ‘customer care’, all promising to get back to me/sort my refund.. not one of them has.. still haven’t got my refund - they owe me £600..!!!! Totally incompetent and so frustrating. Will never use these companies again and advise you to do the same!

They've still not sent me my coat and their refusing to give me a refund. I'll never use them again. They owe me £166

Placed an order 6 days ago, got a confirmation email nothing since. No dispatch email, nothing. Tried their online order tracker - does not work, only shows you the order number you put in! Tried the online chat bot 'beccy' she does not understand anything! Messaged with the contact form and the customer email address - its been 3 days and no reply. Tried the customer helpline stuck in endless queues and menus, cannot speak to a real person. No wonder Amazon is king, when there are shocking companies around like this. Massive shame as the goods are quality and the prices are fair.

Similar experience to many here.

This company is either entirely incompetent or downright nefarious.

My order was cancelled almost immediately after placing it due to lack of stock. It seems they're conveniently able to keep track of their stock after you've placed an order but before placing it, they've got no idea (the item is still "available" on the website).

A refund was promptly processed, however the shipping cost was not refunded. It's only by chance that I noticed the discrepancy between the amounts and have raised the issue with Paypal as soon as I noticed it. My largest fear is that there may well be many others with a similar experience that may not have noticed.

DO NOT BUY FROM MILLETS. Goods faulty, won’t give refunds for faulty goods, customer service don’t respond to emails, parcel collection from home doesn’t work. I could go on......

I have been waiting 1 month for a refund from Millets.
All of the call handlers are pleasant , but after corresponding 3 times over 4 weeks , nothing happens.
Be careful before you shop with Millets !

Ok
So i had a reply from millets.
They said they have emailed me ....they did with a promise of a £20 gift voucher .that was many many weeks ago .
You have to avoid this company and sister companys ..they take your money then try and bumble there way through explaining to you what went wrong .im discusted ..
Avoid.avoid.avoid .. at ALL COSTS !!

I feel I've been extremely lucky after reading a few of the reviews on here.
I ordered a multi tool for £62.50.
They accepted the order.
They then emailed 'no stock' so refund pending with PayPal.
I checked the site 2 days later - still for sale.
Lucky for me no payment taken from account.
Millets/JD sports CS got back to me over a week later to ask me for details they already had.
Checked site again item gone up to £80!
My guess is they didn't want to sell at the advertised price.
Awful - won't use again ever!
Update: Not so lucky just realized they took payment and the refund arrived today - minus £3.99 shipping! (the item was never shipped).
Can I remove the one star - too generous!

Ordered 2 chairs in July, only 1 delivered and despite multiple emails no satisfactory response and certainly no refund or second chair has arrived.

Bought a men’s packable jacket and it got delivered by DHL.
I tracked the parcel and it said it’s been delivered and signed for by me,I was at work at the time it said that I signed for it.
The parcel was left on my doorstep,my front door leads straight onto pavement so the parcel was left on pavement until my wife came home later.
When I opened parcel from the brown paper bag it was put in I pulled out a grey t-shirt size small and bearing in mind I’m 6,2 and 15 stone..there was nothing else in the bag but this t-shirt.
I phoned up to explain and I was emailed a missing parcel form(it’s not missing it hasn’t been sent)which I filled in,then was sent another email saying it will take up to 10 days for an investigation(ITS NOT MISSING IT JUST HAS’NT BEEN SENT)so after 10 days I phoned up again and fobbed off saying I need to go to a Millets shop and explain what happened.
I didn’t have time to do that so phoned up again only to be told I need to go to a Hermes drop off point with the t-shirt and pay for it to be sent back in order to get a refund back from the jacket,which I refused to do as it’s not my fault and told him that I just want my jacket sent to me that I’ve paid for or a refund but he just fobbed me off just like before.
So I’m going to have to get a refund back through PayPal as Millets are not interested in either sending me the jacket that I paid for or give me a refund..
AVOID!!