MOBILE BITZ Reviews 

DISHONEST Rip off merchants. I would give ZERO stars if possible. GO ELSEWHERE.
I had a message come up on my phone about my battery being weak and not holding a charge. This was about 6th or 7th August.
I then paid an obscene amount of money to get a replacement battery only for the shop to do nothing whatsoever and rip me off completely.
Same message comes up on my phone yesterday! Paid the beat part of £70 to an absolute conman Haris Khan.
Turns out, when you try and get a refund under THE CONSUMERS ACT 2015, they will call Mall Security and threaten to get you kicked out. The whole thing was recorded by myself, despite mall secirity trying to cover the lens, and although angry I didn't swear nor call him racist slurs as he suggested I did! More than happy to provide the proof.
I also wonder why the little boy in the shop decided to attack my intelligence along with Mr Khan (apparently the 'manager') who was on the phone, saying I 'obviously have low intelligence' because of course, frustrated women who is annoyed OBVIOUSLY equals low intellect.
I suggest MOBILE BITZ either do the work paid for, OR you follow the Consumer Act 2015! Neither was done today, EE confirmed my phone hadn't been touched nor the battery replaced.
This so called shop is a hell hole of misogyny and nastiness under the guise of 'phone repairs' AVOID.
Littleman then wouldn't let me take a pic of the Qcode as by that point he went full on angry child.
AVOID LIKE THE PLAGUE. YOU WILL LOSE MONEY! Reported to trading standards for ripping people off

The mobile phone shop assistant was outstanding with his customer service. So polite and helpful. He helped my friend with her new mobile phone and accessories to go with the phone I bought for her.Herefod mobile shop in old cattle market. Next to Tiger .

Very helpful and kind workers

Got quoted £40 for a charging port as my phone wasn't charging at all only to return the next day to be yold it's only £10 as it just needed cleaning and not replacing
so honest I was made up I'll never go anywhere else now they could of charged me £40 I'd of been none the wiser but they we're so open and honest thank you guys I definitely recommend this shop 💯 ten out of ten 👏🏼

Glass was faulty, went to the store to tell the staff that it shows a stripy line which affects my eyes and it was within two hours of purchase, and was charged against because he charged it. Wouldn't recommend to get a screen protector there.

I had a problem with my pay-as-you-go phone and went to the shop where I had bought it in the Wellington Centre, Aldershot. The shop had changed hands and the guy at Mobile Bitz sorted my problem, was extremely helpful and made no charge. Well done and thank you very much

Don’t I repeat don’t go to these people- They sell mobile phones and they are under many investigations
Don’t go there 😡

Do not buy from these cowboys there is a video circulating on tiktok where they sold a woman a stolen phone in there surray shop. When she went back with proof it was stolen they lied and basically kept smirking at her and she's still not had a refund

Just got a new mobile and needed a plug. Popped into store, gentleman serving was very helpful and showed me that the charger fitted my phone.

Excellent service, will be putting my car in their capable hands from now on.

Purchased Triple L earbuds from their bluewater stall as a birthday present, upon opening found they wouldn’t charge, returned them to bluewater stall and they refused to exchange or refund as exceeded 14 days since purchase when I said this wasn’t acceptable they threatened to call security to remove me, worst service ever experienced.

Bought iPhone 13 for my wife as Christmas present,lasted a few weeks before going wrong,they refused refund and offered me another phone which started to flicker and also go wrong when he turned it on.
After more arguing and half an hour later I got my refund.
There phones look in lovely condition but I wish they would work as well.
Will definitely not buy from them again.

Fantastic quick same day service .new screen fitted to my young sons phone which he cracked .can't recommend enough new screen at a great price .thanks so much .

Bought an iPhone from them today at their Guildford shop and they were so helpful and patient with me. I am a retired retail buyer and must say their advice and knowledge paved the way to me being a very satisfied customer

I bought a screen protector from Mobile Bitz who fit the protector at an angle which meant the edges of the phone’s screen could not be seen. I had to remove the protector and reinstall it myself, which was not ideal. The protector itself was a waste of money and time.

AVOID THIS INCOMPETENT COMPANY
Do not use this company for phone repairs. They use poor quality, non-original, parts while charging for original parts. The are not a competent repair company who will not take responsibility for their mistakes.

Pranay gave us excellent service. Will be back.

Zubi was very helpful, quick repairs and always up for a deal. A very happy customer here.

Great service, friendly and good advisor!

Great guy! Sorted my phone straight away! Highly recommend