I took my water damaged phone in to the Kings Lynn shop for repair, the staff were polite, courteous and helpful. I had to wait for the necessary components to be ordered but I completely understan... Toon meer
Bedrijf heeft geantwoord
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This earphones & charger adaptor was advertised as an original Samsung product. When it arrived, it clearly was not. It's kind of worked for a couple of weeks, although the sound quality wasn't brill... Toon meer
Bedrijf heeft geantwoord
I found the company responded quickly to my emails, advised when returned goods had been received and replacement dispatched. The only reason for a star less was because a question I had asked in e... Toon meer
Bedrijf heeft geantwoord
I ordered a blue tablet case but received a message stating it was out of stock, chose two alternative colours only to be told they were also out of stock, and they only had one colour left. Accepted... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
mGuru is a family owned mobile accessories online retailer based in Luton. We offer Free UK delivery and low shipping costs for worldwide delivery.`
Contactgegevens
Customer Support Centre, PO Box 2564, LU3 2AF, Luton, Verenigd Koninkrijk
- 0845 519 0096
- customers@mobileguru.co.uk
- www.mobileguru.co.uk
3,3
Gemiddeld
257 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Great company
Great company. Fast shipping. Had my hard to find item at a reasonable price. Will shop there web site again.
1 april 2022
Antwoord van mGuru
Thanks for your feedback
Antwoord van mGuru
Thanks for your feedback
Had the wrong cover sent which was…
Had the wrong cover sent which was completely my fault.They changed it for at no extra cost.Thankyou very much.Excellent service
1 april 2022
Antwoord van mGuru
Thanks for your feedback
Nice looking case but cover doesn't…
Nice looking case but cover doesn't stay closed. Case is not smart either. Gone back to my old Samsung smart view.
31 maart 2022
Antwoord van mGuru
Please contact customers@mobileguru.co.uk and our support staff would help resolve this issue
Great communication
I was impressed that i was contacted to let me know that the delivery had gone missing and would i like a refund or to re order, great communication, product and price!
10 maart 2022
Antwoord van mGuru
Thanks for your feedback
Pleasantly impressed
An item went out of stock after ordering but I was quickly informed and given the option of waiting the extra week or having a refund! Super speedy communication and then it arrived promptly! Thank you!
5 maart 2022
Sadly this battery cover splintered…
Sadly this battery cover splintered while being offered up to the phone and fitted. We were very careful as this felt as flimsy as it's predecessor. Was hoping that as this was more expensive (double the average price for similar replacements) that it would be more substantial. Sadly not....
4 maart 2022
Antwoord van mGuru
Please contact customers@mobileguru.co.uk and our support staff would help resolve this issue
Better late than never
**Update**
I was contacted again by the company who were very helpful in organising and dispatching a replacement as the 1st order did not arrive. They apologised for the 1st order going missing (and pointed out that this was beyond their control.) A second order was dispatched (with proof of posting) and arrived promptly. Better late than never!!**
Order was placed over 3 weeks ago with the free shipping (2-5 working days) option. The order was marked complete 3 weeks ago. Contacted the company 10 days ago to notify them that I hadn’t received my order. Response 1 - “We are sorry to hear you haven’t receive your order. Could you confirm below address is correct? We will help you this matter don’t worry.”
Response 2 (after I confirmed the delivery address) - “Do you receive your order? Please confirm. Or we can send you another one.”
No acknowledgement of my second reply, no notification of any further dispatch and no sign of my order!!
17 februari 2022
Antwoord van mGuru
Thanks for your feedback and apologies for any convenience caused
Antwoord van mGuru
Thanks for your feedback
Antwoord van mGuru
Thanks for your feedback
Product was a Christmas gift and…
Product was a Christmas gift and recipient is happy with it , however the communication process and eventual delivery needs improving. Note to seller, received only the one .
28 januari 2022
Antwoord van mGuru
Thanks for your feedback
Antwoord van mGuru
Thanks for your feedback
Very Helpful and prompt
Ordered a iPad cover but received email saying item not in stock. However an alternative was recommended which I accepted. Cover duly arrived in a couple of days and I was highly delighted with the replacement.
31 december 2021
Antwoord van mGuru
Thanks for your feedback
Antwoord van mGuru
Thanks for your feedback
I purchased an external battery cover…
I purchased an external battery cover for a Galaxy S6. The description said it would fit either Galaxy s6 with curved or straight sides. The external battery cover did not fit our Galaxy s6 phone properly. The sliding top of the external battery cover did not fully close over the phone. The battery cover has a pull out lever to prop the phone for viewing the screen. The first cover we received had a small plastic catch to secure the lever stand in place in the battery cover. The catch was almost detached. I returned the battery cover and after more than a week another battery cover was sent to me. It also had the loose plastic catch but this totally detached when I closed the support lever into the casing.
The main problem was that the phone and the external battery cover are supposed to charge when connected to a charger. This just did not happen. After leaving the cover and phone connected over night and plugged into a Samsung fast charger, nether the phone nor the battery cover was fully charged.
When the phone was in the battery cover and the power button pressed, the phone indicated it was charging, but this only lasted for a short time and the phone charging stopped.
22 november 2021
Antwoord van mGuru
Hi, I am really sorry to hear about the issues you have experienced. I will ask our customer support team to look into this matter. Please contact customers@mobileguru.co.uk so that they can help resolve this matter to your satisfaction.
not satisfied with the quality
case arrived in time - but not very satisfied with it. considering that I believed it would be of good quality as it was a little more expensive than a previous one from another supplier. one of the corners has already split - and no it was not dropped. the case doesn't stand up on its own very well - not strong enough
sorry but will not be buying again
18 november 2021
Antwoord van mGuru
Sorry to hear you are not happy with the product. We have a 30 days no quibble returns guarantee. Simply contact customers@mobileguru.co.uk and our staff can help resolve this matter.
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