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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I took my water damaged phone in to the Kings Lynn shop for repair, the staff were polite, courteous and helpful. I had to wait for the necessary components to be ordered but I completely understan... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

This earphones & charger adaptor was advertised as an original Samsung product. When it arrived, it clearly was not. It's kind of worked for a couple of weeks, although the sound quality wasn't brill... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I found the company responded quickly to my emails, advised when returned goods had been received and replacement dispatched. The only reason for a star less was because a question I had asked in e... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I ordered a blue tablet case but received a message stating it was out of stock, chose two alternative colours only to be told they were also out of stock, and they only had one colour left. Accepted... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Mobiele telefoon winkel

Informatie afkomstig van verschillende externe bronnen

mGuru is a family owned mobile accessories online retailer based in Luton. We offer Free UK delivery and low shipping costs for worldwide delivery.`


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

257 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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3,3

Alle reviews

(257)

3 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

When ordering items non were available…

When ordering items non were available but stock being delivered within 3 days found difficult to add items to same basket ,I amreturning 1 item as when put into phone (cable) says it wet although have had it in good dry place in warmth still registering wet !

6 februari 2021
Logo mGuru

Antwoord van mGuru

Really sorry to hear about the issues you had. If still require any support please contact our customer support team.

Beoordeeld met 1 van de 5 sterren

Didn’t work at all

Sorry, didn’t work at all. Waste of money.

20 januari 2021
Logo mGuru

Antwoord van mGuru

Really sorry to hear the device did not work. Please contact our support staff if you have not done so already. We have a 30 days no quibble returns guarantee.

Beoordeeld met 2 van de 5 sterren

I ordered a iPad cover and was sent the…I pad cover

I ordered a iPad cover and was sent the wrong one ,I’m awaiting a replacement for the right one so I can return the wrong one sent.As yet have heard nothing.

5 januari 2021
Logo mGuru

Antwoord van mGuru

Really sorry to hear about the wrong item being sent. We are waiting on a replacement to arrive as this item is currently out of stock.

Beoordeeld met 1 van de 5 sterren

Don't believe the Product Description - FAKE ALERT

They listed an Apple iPhone Lighting to HDMI adaptor in the same way as Apple products. With the full intent of passing this off as a genuine Apple product, it's not.

It's a cheap copy and fake imitation which died after using it once, I've currently put in a claim for a refund on their website, but I don't hold out much hope.

DO NOT PURCHASE ANYTHING FROM THIS SITE.

It will only end up being a fake/copy that won't last too long after you first use it. Another sign of a bad company, they don't have a phone number to call them, so they don't stand by their products. There is a phone number, but its just a recorded voice message.

You will not be able to talk to anyone.

24 november 2020
Review zonder uitnodiging
Logo mGuru

Antwoord van mGuru

All our products are listed with brand description visible to everyone browsing on our website. This product is listed as "Universal" and we have hundreds of satisfied customers who have used this product without any issue. Any faulty item can be returned for full refund. We also offer 30 days no quibble returns guarantee where the product does not meet our customers expectation for any reason. Our customer support team provides quick resolution via email but also respond to phone calls. I would encourage you to email customers@mobileguru.co.uk so that we can help you to resolve this matter. We have been in business since 2002 and remain in business due to our customers support, good service and quality products.

Beoordeeld met 5 van de 5 sterren

Ordering was easy

Ordering was easy. It is difficult to source the product as the original device is an old series, but MGuru had a small stock. Delivery was in accordance with promise. As the product is meant as a Xmas gift, it's total success is yet to be tested !!

10 november 2020
Logo mGuru

Antwoord van mGuru

Thanks for your feedback

Beoordeeld met 5 van de 5 sterren

Good customer service and problem resolution

I recently purchased a product that had missed the (international) delivery date by 2 weeks. The store provided proof of non-tracked shipping. The address was missing the street number (probably my mistake), however the package had not arrived at the local post office at all. After a few communications back and forth, the store sent me a replacement. A few days later the initial package arrived, so the delay was most probably due to postal services' fault, apparently due to Covid-19 service disruptions. The second package is still in transit and will probably also arrive within a similar time frame.
I found the store's response very decent and customer oriented and I am very happy with the service provided.

3 november 2020
Logo mGuru

Antwoord van mGuru

Thanks for your feedback

Beoordeeld met 1 van de 5 sterren

Bad quality screen protector

Bad quality screen protector. Could not use it.Ended up throwing it away.What a waste of money.

3 november 2020
Logo mGuru

Antwoord van mGuru

Sorry to hear about your poor experience. Please contact our customer support team if there is any support we can provide.

Beoordeeld met 2 van de 5 sterren

Didn't work

Delivery was fairly quick but the whole thing was let down by the fact the device I ordered doesn't work.

2 november 2020
Logo mGuru

Antwoord van mGuru

We have a no quibble returns guarantee. Please contact our customer support team who can advise.

Beoordeeld met 3 van de 5 sterren

No quite what I thought I was buying

I am very happy with the service I received . My only issue is that the case I bought does not seem to handle the weight of my iPad Pro.....
The grooves which should allow my iPad Pro to be used hands free just do not seem to be deep enough, I am constantly having to pick my iPad Pro back up and re-position it.

16 september 2020
Review zonder uitnodiging
Logo mGuru

Antwoord van mGuru

Sorry to hear about the case. If there is anything we can do please contact customers@mobileguru.co.uk

Beoordeeld met 5 van de 5 sterren

Good service

Excellent communication from the sales team from point of purchase to receipt of goods. Great product, will definitely shop with them in the future.

10 september 2020
Review zonder uitnodiging
Logo mGuru

Antwoord van mGuru

Thanks for your feedback

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