Mobilephonexchange Reviews 

Sent my perfect iphone 4s 16gb to them after recieving offer of £251. Got email back saying it was not 4s and that it was a damaged iphone 4 and offered me £151 !!!!!!! It was definately a 4s model because it has siri and 8 megapixel camera which the iphone 4 doesn't .To say that I'm seething is an understatement . Going to phone them and sort this shit out.

Says on website will take 2-3 workings days! Just waited 10 and then had to email them asking about it to which i got a reply saying my phone had faulty buttons and could only offer me £116. My phone was 100% in top class working condition befor i sent it! Requested the phone be sent back with immeadiate effect! Got the phone back and suprise suprise ALL buttons were fine! DO NOT TRUST THEM!!!!! will be posting this on every website available and contacting trading standards!

STAY AWAY AS THEY WILL LIE AND STEAL FROM YOU!!!!!

Was quoted £154 for my iPhone 4 16gb thought to myself that's not a bad price so send me the packaging.....two days later popped my phone in the post box, two days after that recieved an email valuing my phone at £154 and a cheque was on its way which has now been deposited into my account.

Thanks for the cash !!!!!

Estimated £74 for my iphone which was in great condition and received £12. Disgusted

Was offered £48 - best price offered when I compared against other websites. They then said there was water damage (phone has never been in contact with water and working fine for me for the last year up until the day I sent it to them!!) and they offered me £20. Think they are relying on people not being bothered to then request for the phone back and sending to another site but instead taking their terrible second offers (my phone was as good as the day I bought it!).

They could do with a bit more communication - ie: Your phone has been recieved/ Your payment has been processed etc - I only found out I'd been paid when I was invited to leave feedback. However it was a very quick and painless process!

Sent in an iPhone 3gs in and they reduced the amount to be paid from £64 to £9, claiming cracked casing and screen and this is simply not the case. The picture they attached to me do not reflect the handset sent in and the pictured iphone is in better condition than a £9 offering, if damage has occured during transit they should provide better packaging to ensure phones are not damaged in the post.

I went to sell my blackberry 9800 and was told it was worth £80 a couple of days later they made a payment of £7!!!! And emailed me saying the phone wasn't working when it was, no email asking if I would like it sent back or anything absolute waste of time!!!!!


Stay away and do not use there absolute con-men

unfortunately I had to put a one star should be a minus! Stick to Mazuma I've never had problems with them ever

Such a simple and easy transaction, took 10 minutes out of my day to enter the details on the website and then print off a label. Cash was in my bank within 48 hours of posting the phone. The offered sum was in my bank account BEFORE I got the email to tell me it had been paid! Great service, super quick, will use it again and tell others to do the same.

Sold two Nokia phones, an E71 that had been languishing in the drawer for over a year and a newer E5-00. Top prices paid for both, promptly too straight into the bank. Thoroughly recommend their service.

Very good and fast service

excellent service, got what they offered within a couple of days, very happy

Was a bit sceptical of what the offer for the phone was, but it was honoured and paid within a matter of days. Hence the high star rating.

Good price for phone, envelope arrived promptly with a couple of gentle reminder emails as I kept forgetting to post the phone. Good communication and quick payment. Highly recommended.

Payment received within a week of posting, exactly as promised, lots of communication re status of order/transaction.
Even allowed an extension of my quote when I struggled to post the phone off in time.
Would definitely highly recommend to others, and use again myself!!

does exactly what they claim, very fast prompt efficient service

does exactly what it says on the tin! fast good service

Offered me a very good price for my device and within 24hrs they received it, checked it and confirmed I'd get the full offer price.

within 48 hrs of sending my phone to them I had my cash in the bank.

Great service, not hitches, no worries.

used mobile exchange a few years ago and had no problems then either. i always carry out price comparissons and opted for them due to the highest paid cashback in this case debenhams credit which was £27 for a well used sony ericsson w995 on three network, and would reccommend mobile phone exchange took just over a week from start to finish.

This was the first time of using this company, however the whole process was very simple with the agrred amount paid directly into the bank in a matter of days.