The website wasn’t great as it kept adding a different product to the basket, however I called the number and the lady I spoke to was very helpful. I had broken my ankle and had a lot of events coming... Toon meer
Bedrijf heeft geantwoord
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Fantastic and kind team who managed to pull off the impossible by arranging same day delivery for us all the way in London! Helped us out of a dire situation. Every agent I spoke to was warm and lovel... Toon meer
Bedrijf heeft geantwoord
Needed an air mattress and air cushion to alleviate poss bed sores so went online and found these people. Hired for 2 weeks, Not cheap but gets what you pay for i believe. Excellent helpful phone orde... Toon meer
Bedrijf heeft geantwoord
Ordering was easy. Arranging delivery was very efficient. Delivery was on time. The delivery men were courteous, well informed and patient. All the staff were very helpful and pleasant. Your product i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiliteitsmiddelen leverancier
- Assistieve hulpmiddelen leverancier
- Medische apparatuur leverancier
- Rolstoelverhuurbedrijf
Geschreven door het bedrijf
Mobility Hire is a leading supplier of rental mobility equipment throughout the UK. We offer rental solutions to meet almost any needs, on a short-term or long-term hire basis. We are also able to offer a wide range of mobility products for purchase, either new or fleet. With over 20 years’ experience in the mobility industry the heart of our business has always been, and remains to be, providing excellence in every detail of our product quality and our customer service. We are committed to making the process of hiring as simple and as easy as possible, with our friendly helpful team available to answer your questions or queries at the end of the telephone. We are proud to be a family business, with many of the founding partners still supplying their valuable expertise and knowledge today. As manufacturers of mobility equipment, we also know and understand mobility products inside out and what makes them move. Our extensive product knowledge helps us to fulfil your individual needs in the best possible way. Helping to make your mobility experience with us as stress free as possible and your life that little bit easier. We offer a wide range of mobility products for hire, each one carefully selected to fulfil the needs of our customers. Call us now on 0800 111 6234 or visit our website, www.mobilityhire.com to find out more.
Contactgegevens
Mobility House, Formal Industrial Park, Northway Lane, , GL20 8GY, Tewkesbury, Verenigd Koninkrijk
- 0800 111 6234
- enquiries@mobilityhire.com
- www.mobilityhire.com
4,6
Uitstekend
417 reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Customer service please respond!!!
I logged an escalated complaint to the management team and still haven’t received a response. Such poor service on the back of a disappointing experience. Another reason to not use this company.
2 augustus 2026
Arrived on time good communications
Arrived on time good communications, Explained controls.Polite delivery men.
3 september 2026
Antwoord van Mobility Hire
Thank you for taking the time to let us know how everything went, we really do appreciate it. Sounds like everything went just as it should. We are glad the equipment arrived on time, communication was good and the delivery team took the time to explain the controls properly.
Should you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Arranging the hire was a breeze!
The experience of arranging the hire was very well thought out, explained the difficult parts well, laid out what the needed from me, etc.
29 augustus 2026
Antwoord van Mobility Hire
Lovely to hear that arranging your hire was such an easy experience! We know there can be quite a few things to sort out when hiring mobility equipment, so it’s great to hear that everything was clearly explained and you knew exactly what was needed from you.
Thanks so much for taking the time to share your experience. We really appreciate your kind words and are so pleased we could make things nice and straightforward for you. Many Thanks Mobility Hire :)
DO NOT USE
DO NOT USE - I have been ignored by this company for the past two months. They are wrongly keeping hold of my money and are not responding to any of my emails.
The customer service is absolutely appalling, it feels borderline fraudulent. How can a business completely ignore its customer? Would not recommend, go elsewhere, where they actually care about vulnerable customers.
8 juli 2026
Review zonder uitnodiging
Antwoord van Mobility Hire
We are sorry to read this and understand why you are frustrated, particularly if you feel you’ve been waiting for a response regarding money on your account.
We take concerns about payments and outstanding credits very seriously and we certainly would not want any customer to feel that their emails were being ignored. We’d like the opportunity to look into what has happened here and understand why you haven’t received the response you were expecting.
If you could contact our customer service team with your booking details, we’ll make sure the matter is reviewed and that you receive a clear explanation of the position with your account.
We’re sorry that your experience has left you feeling so let down, and we appreciate you bringing your concerns to our attention. Many Thanks Mobility Hire
Fantastic and kind team who managed to…
Fantastic and kind team who managed to pull off the impossible by arranging same day delivery for us all the way in London! Helped us out of a dire situation. Every agent I spoke to was warm and lovely
7 augustus 2026
Antwoord van Mobility Hire
What a lovely review, thank you so much! We know how stressful it can be when you are suddenly faced with an urgent mobility need. So we are really pleased our team could pull together a same-day delivery to London and help get you out of a difficult situation.
It is especially nice to hear that every member of the team you spoke to was warm and helpful. We’ll make sure your kind words are shared with everyone involved.
Thank you again for putting your trust in us when you needed help quickly. We’re so glad we could be there for you. Many Thanks Mobility Hire :)
Fab service - stress free wheelchair hire
The website wasn’t great as it kept adding a different product to the basket, however I called the number and the lady I spoke to was very helpful. I had broken my ankle and had a lot of events coming up which involved walking long distances. I needed something affordable which would arrive quickly! By the next day I had a lovely wheelchair delivered to the door. It was clean and in good condition, was perfect for my requirements. Two weeks later they arranged collection. Everything was really easy- literally zero hassle from my perspective. Thanks so much for everything!
4 augustus 2026
Review zonder uitnodiging
Antwoord van Mobility Hire
Thank you for such a lovely review. We are really pleased the wheelchair arrived quickly and turned out to be just what you needed, especially with so many events planned while you were recovering from your broken ankle.
We’re sorry the website gave you a bit of trouble, but it’s great to hear our team were able to make things easy when you called. Clean, well-maintained equipment, quick delivery and straightforward collection are all part of making a hire as hassle-free as possible.
Most importantly, we’re glad the wheelchair meant you could get out and enjoy your events without having to worry about managing long distances on foot. Wishing you a smooth recovery, and thank you again for choosing us! Many Thanks Mobility Hire :)
Antwoord van Mobility Hire
You are very welcome! We’re pleased everything was delivered as agreed and that the process was nice and straightforward.
Thank you for taking time out to leave us a review — it’s much appreciated. Many Thanks Mobility Hire :)
There all ready for me arriving
There all ready for me arriving it was my first time using them as I usually use an on site at Glastonbury so was worried it wouldn’t be there but it was total 5 stars as all ready
26 augustus 2026
Antwoord van Mobility Hire
That’s exactly what we like to hear! Having everything ready and waiting when you arrive at the festival means one less thing to worry about and lets you get on with enjoying your time there.
Thank you for taking the time to leave a review — we really do appreciate it. If you need anything in the future please do not hesitate to reach out to our team. Many Thanks Mobility Hire :)
From first call to delivery attention…
From first call to delivery attention to detail was excellent
25 augustus 2026
Antwoord van Mobility Hire
It’s great to know the whole experience felt well looked after, from that first conversation with the team right through to delivery. We put a lot of importance on getting the details right, so your comments are particularly appreciated.
Thank you for taking the time to share your experience — we’re really pleased we could make things straightforward for you. Many Thanks Mobility Hire :)
Scandalous ripp offs
21 augustus 2026
Antwoord van Mobility Hire
We are sorry to hear you feel this way. We would like to clarify the situation, as it appears there may have been a misunderstanding about how the credit on your account works.
When a credit is applied to an account, it isn’t lost or kept by us. If the hire comes to an end, any remaining credit is refunded to the original payment card. If the hire continues, the credit is simply used towards the ongoing rental payments.
We appreciate that this may not have been clear, and we’re sorry for any confusion caused. We always want our customers to understand exactly how their payments and credits are being handled, and we’re happy to clarify this whenever needed.
Should you need anything else during your rental please do not hesitate to contact our team who are ready to help. Many Thanks Mobility Hire :)
Fabulous scooter
Fabulous scooter. Did the job and more. Great communication and a really easy experience. Everything worked as promised.
19 augustus 2026
Antwoord van Mobility Hire
Brilliant to hear the scooter went above and beyond what you needed! It’s great that everything was straightforward, communication was clear and the whole experience worked as promised. This is what we like to hear.
Thanks for taking the time to share your experience — we really do appreciate it, and we’re glad the scooter did the job so well. Should you need anything else in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Friendly staff
Friendly staff. Helped us choose the best mobility scooter for dads needs.
21 augustus 2026
Antwoord van Mobility Hire
It’s really good to hear that we could help your dad find a scooter that suited his needs. Choosing the right mobility equipment can make such a difference, so we’re pleased our team took the time to understand what he needed and talk you through the options. This is the kind of service we aim to provide to all our customers.
Thank you for your kind words about our staff and for taking the time to leave a review — we really appreciate it. Many Thanks Mobility Hire :)
Antwoord van Mobility Hire
That is great to hear! We’re really pleased you are happy with the chair and that our customer service team made the experience a positive one.
Thanks for taking the time to leave us a review — it’s very much appreciated. Many Thanks Mobility Hire :)
Very good product
Very good product, prompt delivery, exceptionally helpful delivery driver, excellent customer service.
21 augustus 2026
Antwoord van Mobility Hire
It’s lovely to hear that everything went so smoothly. We’re particularly pleased that the delivery driver was so helpful, and we’ll make sure your kind words are passed on to them.
Thank you too for your comments about the product, prompt delivery and customer service. We really appreciate you taking the time to share your experience with us. Many Thanks Mobility Hire :)
2 wheelchair issues
Update following the company's response:
I find it very convenient that the company has chosen to mention that I refused the lift to my destination, whilst leaving out the reason why I refused it.
Yes, I did refuse the lift. I chose to do so because I did not want to disrupt other customers day as a result of the situation I was already dealing with, which I explained to staff at the company.
I didn't feel comfortable potentially holding up other people's day because mobility hire weren’t able to deliver a wheelchair with tyres at the appropriate PSI for their customers needs.
I find it rather embarrassing that the company has chosen to present the fact that I refused the lift without providing any of the context behind that decision. If you're going to include that part of the story, perhaps the circumstances surrounding it should be included too.
I paid £365 for 2 weeks powerchair rental.
The chair arrived and upon using it, 4 minutes into leaving my home the castor wheel buckled and the wheel completely gave way. This left me completely stranded in the road and relying on passers by to drag me onto the pavement.
The rubber had completely cracked and the metal popped out of the wheel, when trying to use a small dropped kerb.
Mobility hire arranged for this to be collected and a new powerchair delivered to me 5 days later.
When this powerchair arrived, it came with 2 flat tyres. The lovely technician had to take it to a petrol station to put some air in, and I had to travel with a portable tyre pump on my overnight trip, incase this was a slow puncture. Due to this issue, I missed my planned public transport and had to rearrange my entire day.
Paying this amount of money I expected a safe, convenient and reliable service, however was provided with 2 inadequate products and an incredible amount of stress.
2 out of 2 of the products I received from this company arrived with issues, which highlights to me a clear issue in making sure the products that are rented, are fit for purpose.
My confidence using a wheelchair has now been greatly knocked, I’m paranoid every lip on the pavement will bust a wheel, and am checking for flat tyres every 10 minutes when out, in fear of being stranded.
Whilst all staff I’ve encountered have been apologetic and kind, this doesn’t take away from the poor quality of service I received, and the sheer impact it had on me.
13 augustus 2026
Antwoord van Mobility Hire
Thank you for taking the time to share such a detailed review. We’re genuinely sorry for the distress and disruption this experience caused you. Being left stranded because of a wheel failure is understandably frightening, and we completely appreciate why this has affected your confidence in using a powerchair.
Our equipment is serviced and safety checked before hire, so the issue with the first chair was certainly not what we would expect. We arranged for it to be collected and a replacement powerchair delivered as soon as we could. We’re also sorry that the replacement chair arrived with the tyres needing adjustment. In this case, the tyres simply needed more air to suit your requirements rather than having punctures, and our technician attended to this for you.
We also appreciate how frustrating it was when your plans were disrupted. We did offer to take you to the train station to help minimise the inconvenience, although on this occasion you decided not to take up the offer. We completely understand that you had already experienced a difficult day and respect your decision.
We know that none of this takes away from the frustration you experienced, particularly after the first chair developed a serious fault so soon after leaving home. One of the benefits of hiring a powerchair is that if something does go wrong, we can arrange a replacement rather than leaving a customer waiting for repairs or parts, and we’re sorry that on this occasion the experience fell short of the reliability and reassurance you expected.
We’re pleased that the staff you dealt with were kind and apologetic, and we do take your concerns about the equipment and your confidence using it seriously. Thank you for bringing your experience to our attention — we’ll use your feedback to help us continue improving our checks and service. Many Thanks Mobility Hire
The service provided was superb along…
The service provided was superb along with the product.
20 augustus 2026
Antwoord van Mobility Hire
Thank you! This is fantastic to hear, we really appreciate you taking the time to let us know your thoughts. Many Thanks Mobility Hire :)
Arrived on time worked as it should
17 augustus 2026
Antwoord van Mobility Hire
Thank you so much for your review, we really do appreciate you taking the time to do this. Many Thanks Mobility Hire :)
Ordering was easy
Ordering was easy. Arranging delivery was very efficient. Delivery was on time. The delivery men were courteous, well informed and patient. All the staff were very helpful and pleasant. Your product is great. Many thanks
19 augustus 2026
Antwoord van Mobility Hire
It’s great to hear that everything from ordering through to delivery was so straightforward. We are especially pleased that our delivery team were courteous, knowledgeable and patient — we will be sure to share your kind words with them.
Thank you also for your lovely comments about our staff and the product. It really means a lot to know you were happy with the whole experience, and we really appreciate you taking the time to leave such a thoughtful review. Many Thanks Mobility Hire :)
Quick and easy delivery
Quick and easy delivery. On time and called just before arriving.
19 augustus 2026
Antwoord van Mobility Hire
That is great — that’s exactly how we like deliveries to go! A quick call before arrival and sticking to the agreed time helps take the guesswork out of receiving your equipment.
Thanks for letting us know everything went smoothly, and for taking the time to leave a review. We really do appreciate it. Many Thanks Mobility Hire :)
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